About CRS:
Catholic Relief Services is the official international humanitarian agency of the Catholic community in the United States. CRS works to save, protect, and transform lives in need in more than 100 countries, without regard to race, religion or nationality. CRSโ relief and development work is accomplished through programs of emergency response, HIV, health, agriculture, education, microfinance and peacebuilding.
Job Summary:
The Europe Middle East and Central Asia (EMECA) Information Communication Technology for Development (ICT4D) Regional Technical Advisor (TA) provides technical advice and support to a range of program design and implementation issues in the area of ICT4D, with a focus on building ICT4D capacity and supporting the successful and appropriate implementation of ICT4D solutions. The Advisor is a leader within the EMECA ICT4D community at CRS and actively promotes the responsible, innovative, and impactful use of technology to advance the delivery of high-quality programming to the poor and vulnerable. Their advice, knowledge, and support contributes to determining how effective, adaptive, and innovative CRSโs use of ICT4D enables our programmes.
RESPONSIBILITIES
Roles and Key Responsibilities:
- Under the supervision of the Regional Monitoring, Evaluation, Accountability and Learning (MEAL) TAIII, and in collaboration with the Regional Information Manager (RIM) and Global Knowledge and Information Management (GKIM) teams, lead the development and contribute to the implementation of agency-wide and EMECA specific strategies, standards, tools, innovations and best practices in ICT4D that enable the responsible and impactful use of technology for increased program quality. Help ensure the agencyโs ICT4D technology portfolio continues to meet evolving business needs.
- Provide technical advice and support to EMECA regional and Country Program (CP) teams, remotely and on-site, for strategic planning and how to best apply ICT4D solutions, standards, and best practices, helping to ensure high-quality implementation and adherence to agency-level standards and policies. Assist country programs in deploying ICT4D solutions and with ICT4D technology selection.
- Contribute to embedding ICT4D in the technical design for proposals. Support the process of preparation, design, submission and approval of project concepts and full-fledged proposals.
- Lead capacity strengthening and learning initiatives in ICT4D for EMECA CP staff and partners through helping develop learning and participatory training strategies and agendas/curriculums, conducting trainings and workshops, convening a community of practice, and coaching.
- Collect and analyze program data, capture, and share lessons learned and best practices for projects that used ICT4D to facilitate improvements in decision-making and contribute to the ICT4D learning agenda.
- In collaboration with EMECA Program Quality Deputy Regional Director (PQ DRD) and Business Development team, develop and maintain relationships with relevant donors, peer organizations, research and other institutions, participate in forums in the area of ICT4D, as relevant to collect and share best practices and promote CRSโ work.
Key Working Relationships:
Internal:
- Regional leadership (DRD-PQ/Operations)
- Regional RIMs and Technical Advisors (RTAs)
- CPs leadership
- CPs ICT, ICT4D and MEAL Managers
- GKIM team
External:
- Through NetHope and the ICT4D Conference, works with peers within the INGO industry to advance responsible and impactful use of technology in the sector.
- Regional/local level ICT4D communities
Supervisory Responsibilities: None
Required Languages: Must be fluent in written and spoken English
Job Location: Preference will be given to staff from the region. CRS employs though both expatriates as well as staff from countries where CRS is registered. Eligible applicants can only be based in countries where CRS is registered.
Travel: Must be willing and able to travel up to 40%, including to resource poor locations.
Knowledge, Skills and Abilities:
- Strong relationship management skills with ability to influence and get buy-in from people not under direct supervision and to work with individuals in diverse geographical and cultural settings
- Good strategic, analytical, human-centered problem-solving and systems thinking skills with capacity to see the big picture and ability to make sound judgment for improved engagements and enhanced product adoption
- Good understanding of business analysis and business process mapping
- Able to effectively communicate complex technical processes, systems, risks and opportunities to non-technical audiences
- Presentation, facilitation, training, mentoring, and coaching skills
- Proactive, resourceful and results-oriented
QUALIFICATIONS
Basic Qualifications:
- Mastersโs degree in ICT related field or equivalent experience.
- Minimum 5 yearsโ experience in software system development and deployment.
- Demonstrable experience building digital skills and capacity of both technical and non-technical audiences using adult learning techniques
- Demonstrable experience of leveraging digital technologies in international development, humanitarian and/or low resource contexts
Preferred Qualifications:
- Significant experience in deploying technology solutions (3 years) that support project activities in international aid and development.
- Extensive experience using digital technologies in support of relief and development efforts. Understanding of administration of devices and ability to assess devices for applicability to project needs.
- Expertise with using and configuring currently used CRS technologies (CommCare, PowerBI, ArcGIS online, Red Rose, DHIS2). Experience with DHIS 2 Tracker a plus. Ability to quickly pick up knowledge and expertise on other solutions
- Understanding of the software development lifecycle
- Experience with human-centered design (HCD) approaches
- Experience with strategy development
- Experience with MEAL system development and implementation.
Agency REDI Competencies (for all CRS Staff):
Agency competencies clarify expected behaviors and attitudes for all staff. When demonstrated, they create an engaging workplace, help staff achieve their best, and help CRS achieve agency goals. These are rooted in the mission, values, and guiding principles of CRS and used by each staff member to fulfill his or her responsibilities and achieve the desired results.
- Personal Accountability โ Consistently takes responsibility for oneโs own actions.
- Acts with Integrity - Consistently models values aligned with CRS Guiding Principles and mission. Is considered honest.
- Builds and Maintains Trust - Shows consistency between words and actions.
- Collaborates with Others โ Works effectively in intercultural and diverse teams.
- Open to Learn โ Seeks out experiences that may change perspective or provide an opportunity to learn new things.
Agency Leadership Competencies:
- Lead Change โ Continually looks for ways to improve the agency through a culture of agility, openness, and innovation.
- Develops and Recognizes Others โ Builds the capacity of staff to reach their full potential and enhance team and agency performance.
- Strategic Mindset โ Understands role in translating, communicating, and implementing agency strategy and team priorities.
***Our Catholic identity is at the heart of our mission and operations. Catholic Relief Services carries out the commitment of the Bishops of the United States to assist the poor and vulnerable overseas. We welcome as a part of our staff people of all faiths and secular traditions who share our values and our commitment to serving those in need.
Disclaimer:This job description is not an exhaustive list of the skill, effort, duties, and responsibilities associated with the position.
Note: All positions requiring residence or frequent travel outside their home country must undergo and clear a pre-employment medical examination.
CRS talent acquisition procedures reflect our commitment to safeguarding the rights and dignity of all people - especially children and vulnerable adults - to live free from abuse and harm.
CRS is an Equal Opportunity Employer