Mercy Corps is powered by the belief that a better world is possible. To do this, we know our teams do their best work when they are diverse and every team member feels that they belong. We welcome diverse backgrounds, perspectives, and skills so that we can be stronger and have long term impact. Development / Development OperationsThe mission of the Development department, along with Marketing & Communications, is to advance the organizationโs strategic goals and support our worldwide team by raising flexible funds, profile and influence. The team encompasses several dozen dynamic professionals who possess a wide range of skills. We are gift officers, direct response fundraisers, web developers, marketers and media relations strategists. We are database managers, digital specialists, creative designers, storytellers and teachers. Within the Development department, the Development Operations (DevOps) team provides critical support to fundraisers through gift processing, data management and analysis, and responding to donor inquiries.
The Position The Director of Fundraising Data is a technical project manager who will understand Mercy Corpsโ current fundraising data systems and tools; working with team members across fundraising and IT, they assess risks and propose right-sized solutions to ensure data integrity and continuity. They are a thought partner with the Senior Director of Development Operations on reporting strategy, and work directly with database managers and BI Developer to bring the strategy to life. The Director of Fundraising Data ensures that Development and MarComms understand data privacy requirements and maintains documentation related to data inventories and data management practices. Underpinning all of their work, the Director will play a critical role in preparation for transition to a new CRM in 3-5 years which will have transformational impacts on our data and our fundraising. Essential Responsibilities
DATA AND REPORTING STRATEGY
Taking stock of our current state of reporting and setting the path for growth and change.
Develop a reporting strategy that includes assessing existing reports usage and identifying gaps across fundraisers to support their KPIs
Work with BI Developer and database managers to build models for data validation (e.g., for Business Continuity Planning); for data checks to ensure data integrity and quality; for emergency fundraising reporting; and for dashboards using Power BICreate a full report development lifecycle process for intake, needs gathering, reporting solutions/options, data validation and quality controlLeads, gathers and compiles documentation of current reporting environment options (SSRS, Power BI, on-prem, cloud) and outline intermediate and longer-term options with cost implications, timeline and viabilityWorks with BI Developer to ensure adequate ETL documentation, including identifying areas for optimization and outlining related business decisions and impactsWork with Marketing team to integrate Digital Analyst workstreams into fundraising reportingWork with IT to input the fundraising perspective in the IT Roadmap around data, CRM, and other needsLiaise with others in the organization working on data projects to share learning and to create harmony for the end-user experienceDATA SECURITY FOCAL POINT
In all that the Director does, they will have in mind the prospect of a new CRM, either at the agency level or just within the Development and MarComms departments, in the next 3-5 years. Preparing for such a transformational change requires documentation of our current systems and understanding the potential with a new system, thinking beyond replicating our current processes but to what is possible that we may not yet have imagined. Understand what documentation we have, identify gaps and work with relevant team members to fill those gaps (emphasis on Mercy Corps Global but also with Mercy Corps Europe counterparts) Gather needs from fundraising stakeholders; learn about common CRMs (Salesforce, Microsoft) and their fundraising solutions Further participation to be defined as the IT Roadmap is developed Supervisory ResponsibilityDatabase Manager, Business Intelligence Developer, Online Database Manager & Developer, DevOps Manager Accountability Reports Directly To: Senior Director of Resource Development Operations & AnalyticsWorks Directly With: DevOps staff and other Dev/MarComms team members who handle or process PII; fundraisers; Data Privacy & Protection Team; IT team; MCE FundOps; other team members also using data visualization tools Accountability to Participants and StakeholdersMercy Corps team members are expected to support all efforts toward accountability, specifically to our program participants, community partners, other stakeholders, and to international standards guiding international relief and development work. We are committed to actively engaging communities as equal partners in the design, monitoring and evaluation of our field projects. Minimum Qualification & Transferable Skills BA/S in computer or applied sciences, or related field 6+ years experience in data(base) management, systems, reporting and/or analysis Experience hiring, training, developing, mentoring, coaching and supervising team members Demonstrated track record managing multi-layered, cross-team projects Critical thinking skills with experience breaking down complex problems, proposing short-term and longer-term solutions, and leading their implementation A customer service orientation including communication skills and approachabilityStrong written and spoken communication skillsSuccess Factors Ability to navigate and communicate effectively between specialized technical roles (developers, data engineers, IT personnel) and non-technical department leadership Discernment about when to zoom into the details v. zoom out to the big picture Humility to know what you donโt know paired with self-confidence to learn Takes initiative, is decisive while also being collaborative Strong commitment to teamwork and demonstrated ability to communicate effectively with team members of varied work styles Even temperament and a good sense of humor appreciatedAwareness of and sensitivity to multi-cultural international development work Living Conditions / Environmental ConditionsThis position is based in Portland, Oregon at Mercy Corps Headquarters, or can be performed remotely within the United States, location subject to review/approval. Mercy Corps Team members represent the agency both during and outside of work hours when deployed in a field posting or on a visit/STA to a field posting. Team members are expected to conduct themselves in a professional manner and respect local laws, customs and MC's policies, procedures, and values at all times and in all in-country venues. Ongoing LearningIn support of our belief that learning organizations are more effective, efficient and relevant to the communities we serve, we empower all team members to dedicate 5% of their time to learning activities that further their personal and/or professional growth and development Diversity, Equity & InclusionAchieving our mission begins with how we build our team and work together. Through our commitment to enriching our organization with people of different origins, beliefs, backgrounds, and ways of thinking, we are better able to leverage the collective power of our teams and solve the worldโs most complex challenges. We strive for a culture of trust and respect, where everyone contributes their perspectives and authentic selves, reaches their potential as individuals and teams, and collaborates to do the best work of their lives. We recognize that diversity and inclusion is a journey, and we are committed to learning, listening and evolving to become more diverse, equitable and inclusive than we are today. Equal Employment OpportunityMercy Corps is an equal opportunity employer that does not tolerate discrimination on any basis. We actively seek out diverse backgrounds, perspectives, and skills so that we can be collectively stronger and have sustained global impact. We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all. We do not engage in or tolerate discrimination on the basis of race, color, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including HIV/AIDS status), marital status, military veteran status or any other protected group in the locations where we work. Safeguarding & EthicsMercy Corps is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants or others, are treated with respect and dignity. We are committed to the core principles regarding prevention of sexual exploitation and abuse laid out by the UN Secretary General and IASC. We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and to adhere to Mercy Corps Code of Conduct Policies and values at all times. Team members are required to complete mandatory Code of Conduct elearning courses upon hire and on an annual basis.
Covid-19 Vaccine Policy for US-Based Employees
Mercy Corps has determined that, in an effort to protect the health, safety, and well-being of all Mercy Corps employees working in the United States, all U.S.-based employees must be fully vaccinated for COVID-19, regardless of prior COVID-19 infection status. This policy is necessary to ensure not only the safety of our workforce, but the ongoing functionality of the organization.
This policy will be revised as needed to comply with federal, state, and local requirements, and to respond to changing guidance from public health authorities.
For new employees this requirement goes into effect within 10 business days of employment. Team members that travel are expected to comply with host-country requirements, including vaccinations. Failure to comply may impact your employment. Proof of vaccination or exemption must be provided.