Digital Transformation Associate

Mission and objectivesThe United Nations Development Programme (UNDP) is committed to eradicating poverty and promoting sustainable, inclusive development by strengthening democratic governance, upholding the rule of law, and building resilient institutions. UNDP facilitates access to global knowledge, resources, and partnerships to support individuals and communities in improving their lives. Its work is anchored in advancing climate action, gender equality, and innovation, all in alignment with the Sustainable Development Goals (SDGs). In Rwanda, UNDP plays a leading role in supporting the government’s efforts to transition toward a low-carbon, climate-resilient economy. Central to this support is the mobilization and strategic deployment of climate finance to expand investments in clean energy, sustainable agriculture, and ecosystem restoration. These initiatives are essential to the realization of Rwanda’s Nationally Determined Contributions (NDCs) and the country’s broader sustainable development objectives

ContextIn line with the Digital Strategy, UNDP Rwanda would like to embark on the implementation of a project using our already existing Microsoft corporate packages i.e., SharePoint online. The project aims to improve and optimize the way the CO manages documents with smart attachments and shares them with external parties. The UN Volunteer will facilitate collaboration among team members through easier co-editing and sharing of the calendar; and enable business process automation

Task DescriptionUnder the direct supervision of the ICT Manager, the UN Volunteer/Digital Transformation Associate will assist with the development and implementation of SharePoint Project through the following activities: Support the office digital transformation, focusing on achievement of the following results: • Support the digitization and digital transformation of the office in close collaboration with the In-formation Communication Technology (ICT) unit • Assist in the rollout of new systems and automated and enhanced tools to streamline, optimize busi-ness processes and improve the office’s overall performance • Support the identification of areas of improvements and provide advisory services to the Senior Management to continuously improve its operations and the implementation of the Country Pro-gramme Support the management, revision and development of the CO online tools, focusing on achievement of the following results: • Assist to develop online applications as solutions to business problems (demand-based) that address the needs of sharing experience and expertise • Contribute to the management of software development projects for new tools/systems and updates of old tools/systems including needs assessment, project management, assuring compatibility with the existing platform, standards, guidelines and procedures for the office technology environment • Support to prepare internal policies and procedures on the use of SharePoint/websites • Interpret user requirements and translate these into systems specifications • Provide technical support and assistance to the staff in the sphere of web development, content man-agement and related areas • As part of a team, ensure data security and consistency of online applications • Assist to monitor and analyse the pattern of visits to the relevant sites, keep statistics on the number of hits to each of them and present a monthly report on his/her findings • Ensure technical documentation for tools is in place. • Perform any other official duties and special assignments which may be requested by the supervisor Support the Coordination and Content Sourcing of the revamped SharePoint • Follow up with different teams or colleagues for missing or outdated content. Reorganize the document library • Preparing guidance notes and documenting system developments • Capture user requirements and translate to technical requirements • Support in the development, implementation and rollout of digital projects • Support in the training sessions for personnel • Monitor basic site analytics (if available) and share monthly summaries of user engagement (e.g., most accessed documents). • Collect user feedback (via quick polls or surveys) on site usefulness and areas for improvement.

Competencies and values• Accountability • Integrity • Adaptability and flexibility • Creativity • Judgement and decision-making • Planning and organizing • Professionalism • Self-management • Working in teams

Living conditions and remarksKigali, the capital of Rwanda, has experienced remarkable rejuvenation and stability, evident upon arrival in the city. While motorcycle taxis are the fastest mode of transport, they're not recommended without your own helmet, though some provide helmets. Standard taxis, marked with yellow stripes, are another option, with many operated by Kigali Taxi Service or Kigali Airport Taxis. Public transportation is affordable and efficient, with new and well-maintained buses available, and prepaid cards can be purchased at bus stations. Rental cars are also available due to significant investment in infrastructure, leading to minimal congestion. Accommodations in Kigali are readily available and meet relevant standards, with recreational facilities like swimming pools also accessible. Shopping options include various shops and markets offering essential items, imported goods, home furnishings, electrical appliances, and vehicle spare parts. The city boasts both public and private health facilities, such as King Faisal Hospital and Legacy Clinic, equipped to handle emergencies and affiliated with CIGNA insurance. Kigali is considered exceptionally safe, with emergency numbers like 999 for police, 111 for fire fighters, and 112 for general emergencies, and 113 for traffic accidents. The UNV Programme offers monthly living allowance covering basic needs like housing, utilities, transportation, and communication. The purpose of the allowances and entitlements paid to UN Volunteers is to enable them to sustain a secure standard of living at the duty stations in line with United Nations standards without incurring personal costs. The allowances are in no way to be understood as compensation, reward, or salary in exchange for the UN Volunteer’s service.