Contract InformationFixed-term for two years (first year is probationary) with the possibility of further extension, subject to satisfactory performance
Salary InformationUS$ 77,326 net per annum, plus post adjustment (currently US$ 63,639). Salary is free of income tax in the United Kingdom
PurposeThe Software Development and Data Management Officer is responsible for leading the software development team and managing the organizationโs data assets in alignment with the IMO Digital Strategy and ISO standards. This role aims to foster a high-performing, innovative team culture and ensure the delivery of robust, secure, and scalable software solutions. The officer will play a critical role in shaping ICT digital strategies, enhancing data management practices, and supporting global operations through technological advancements. The officer will spearhead continuous improvement, champion data security, and contribute to the strategic decision-making processes at the highest levels of the organization
Duties and ResponsibilitiesUnder the direction of the Head ICTS, the responsibilities of Software Development and Data Management Officer include the following duties: Overall: 1. Lead the software development and data management team and foster a collaborative and high-performing team culture, encouraging innovation, knowledge sharing, and continuous improvement.2. Develop and implement a strategic vision for software development and data management aligned with IMO Digital Strategy and ISO standards, ensuring compliance with high-quality standards and facilitating the transition of solutions to operations.3. Participate in the formulation of ICT strategies, plans, policies and standards while fostering strong communication channels across functions.4. Work in close collaboration with the ICT Security and Operations Unit and other stakeholders to develop and deliver long-term strategy and technology roadmaps.5. Manage the identification, analysis and documentation of business needs translating them into user/system requirements and solution conceptualizations.6. Oversee the recruitment, training, and development of software developers and information systems support staff.7. Support users in line with Service Level Agreements (SLAs).10. Provide professional advice to Member States and UN/IGO/NGO. Software Development: 1. Oversee the end-to-end software development life cycle, ensuring the delivery of scalable, high-performance, and secure software solutions. 2. Collaborate with project managers and other stakeholders across the organization to ensure successful project outcomes.3. Provide advice and suggestions to implementation officers, for example, web hosting, sub domain registration, data exchange, SSL certificate registration etc.4. Collaborate with other UN and regional organizations such as UNICC, UNECE, EMSA on delivering projects.5. Evaluate, select and implement appropriate technologies and agile development frameworks ensuring iterative and collaborative project delivery with regular sprints, planning, reviews, retrospectives, and performance assessments to optimize team performance.6. Ensure the design of scalable, flexible, and maintainable software systems is in line with Secure Development Policy. 7. Maintain high standards of software engineering by enforcing coding standards, conducting code reviews, implementing robust testing strategies, and managing quality assurance processes to deliver high-quality software solutions.8. Work with Member States and Secretariat users on beta tests and feedback.9. Conduct regular application performance assessments and take proactive measures to address bottlenecks.10. Lead efforts in identifying and resolving complex technical issues.11. Support in-house developed software systems, such as GISIS, Web Accounts, IMODOCS and eRoster.12. Lead technical support efforts for in-house developed systems (e.g., GISIS, IMODOCS) and customized software solutions, managing APIs, security systems, and ensuring smooth collaboration between development and operations teams.13. Provide guidance to software development team in troubleshooting and debugging14. Conduct regular performance reviews, set individual and team goals, and provide constructive feedback to team members.Data Management:1. Implement data policies in accordance with ISO standards to ensure the confidentiality, integrity, and availability of data, while also leading in the development and management of Big Data tools and optimizing data analysis systems. 2. Work closely with users to understand and analyse use cases, assisting in data presentation with tools like Excel and Power BI. 3. Evaluate and select appropriate data storage solutions, including databases, data warehouses, and cloud-based platforms.4. Optimise existing data analysis systems and procedures such as SAP reports, remote participants report etc.5. Implement robust data security measures, including encryption, access controls, and data masking.6. Evaluate and provide data exchange solutions to other Business Units, such as data exchange between Digital Sales platform and SAP.7. Collaborate with ICT security team to ensure compliance with security policies and safeguard sensitive information.8. Collaborate with ICT operations team to oversee data backup and recovery settings to mitigate the risk of data loss.9. Foster a data-driven culture within the organization and promote the responsible data use, andcollaborate with external vendors to enhance data-related services and solutions.10. Extend and maintain disaster recovery plan and conduct annual test
Required Competencies1. Professionalism: Ethical behaviour and adherence to professional standards; integrity and honesty in all professional dealings; being dependable and fulfilling work commitments; ability to consistently deliver high-quality work; respectful and courteous communication with colleagues, clients, and stakeholders; ability to work effectively in diverse and inclusive environments; ability to adapt in the face of changing circumstances; professional appearance and demeanour; represent the section and the organization positively; possess effective time management skills to prioritize tasks and meet deadlines; commitment to meeting customer needs and providing excellent service; commitment to ongoing professional development and learning; maintain confidentiality and handle sensitive information responsibly; understanding of privacy and data protection principles.2. Strong understanding of software development methodologies, frameworks, and languages.3. In-depth knowledge of data management principles, including data governance, architecture, modelling, and integration.4. Experience with the design and implementation of databases, data warehouses, and big data technologies.5. Ability to design and oversee the implementation of scalable and maintainable software architectures.6. Proficient in coding and development, with the ability to contribute to complex projects if necessary.7. Expertise in implementing and managing agile development methodologies.8. Knowledge of DevOps practices, including continuous integration and continuous deployment.9. Understanding of data security principles and strategies.10. Strong communication skills, with the ability to convey technical concepts to non-technical users.11. Strong analytical and decision-making skills to navigate complex technical challenges.12. Adaptability to evolving technologies and industry trends.13. Ability to recruit, lead, and develop high-performing teams
ExperienceA minimum of seven years of progressively responsible and relevant professional experience in the implementation and management of application systems in public or private sector is essential. Experience leading or supervising a team is essential. A minimum of five yearsโ experience in stakeholder management, product management, requirements and process analysis, organizational change management and quality management, is essential. Experience within an international environment would be an asset
EducationAdvance university degree in information systems management, computer science/ engineering or related discipline from an accredited institution is essential
Language SkillsProficiency in English (oral and written) is essential. Knowledge of another UN official language would be an asset
OthersFull-stack development expertise including management and programming in Windows and Linux environments is essential. Experience in software development and data management under ISO 27001, ISO 27701, ISO 20000, and ISO 9001, or similar frameworks is essential. Experience with Azure services such as App Service, Function App, APIM, Data Factory, Data Lake, Dataverse, SSO, PKI, etc. would be an asset