โ mission and believe a better world is possible.
The Development Operations team supports our fundraising teams with gift processing, data management and analytics. We balance attention to detail with helping to solve big-picture problems, while always striving for process improvement. The Position The Database Officer will execute complex data requests, in support of fundraising teams. They will support the Mass Market Engagement, Corporations & Foundations (CFT), High Impact Philanthropy (HIP), and Mass Market Fundraising teams by ensuring accurate and up-to-date constituent data in Mercy Corpsโ donor database of record, the Raiserโs Edge (RE). They will be a skillful database user who can troubleshoot, investigate, solve issues, and optimize donor data of all types. Essential Responsibilities RAISERโS EDGE DATABASE MANAGEMENT
Manages regular data file exchanges with multiple external vendors and oversees the shared understanding of Mercy Corpsโ data fields across all agencies/vendors Produces queries, exports and ad hoc reports that detail and analyze the performance of marketing and fundraising efforts by all fundraising teams as requested Updates and maintains documentation for Documents mailing list request procedures, data exchange processes with vendor agencies, and all other database management processes as needed Manages and delivers ad hoc database query and export requests for internal clients during emergency fundraising moments and for other one-off campaigns and events Liaises with IT and/or vendors to troubleshoot performance issues, technical errors, and any other product-related database questions Partners with the Database Manager and external vendors to design and implement database and systems transitions to achieve a streamlined and coherent workflow Acts as back-up and supports the Database Manager in all direct mail mailing list processes Co-lead for all Raiserโs Edge training needs across Development and Marketing Supports various functions across Development Operations during emergencies and other unique times of need RAISERโS EDGE DATABASE SUPPORT For the Corporations & Foundations Team: Support gift officer donor portfolios and pipelines by updating fields in RE using query, import, export, and global changes Oversee ongoing updates of key donor record fields to ensure accuracy and optimized reporting Support reorganization process to improve data entry practices, cadence and quality Provide ad hoc queries and list generation Develop and improve process flows and documentation related to these workstreams For the High-Impact Philanthropy Team: Support record and portfolio management to ensure the appropriate donors are being viewed and engaged Import of gift officer donor proposal and edits as requested Prepare data imports for events, mass mailings, and other appropriate campaigns/appeals Develop and improve process flows and documentation related to these workstreams For the Mass Market Engagement Team: Support donor portfolio management, including coding of qualifying donors into correct tiers and portfolios Upload actions and/or results of specific mass communications into appropriate donor profiles Create regular data exports and contact lists for audience outreach campaigns Develop and improve process flows and documentation related to these workstreams Supervisory Responsibility None Accountability Reports Directly To: Database Manager, Development Operations Works Directly With: Development Operations, Corporations & Foundations, High-Impact Philanthropy, Mass Market Engagement Accountability to Participants and Stakeholders Mercy Corps team members are expected to support all efforts toward accountability, specifically to our program participants, community partners, other stakeholders, and to international standards guiding international relief and development work. We are committed to actively engaging communities as equal partners in the design, monitoring and evaluation of our field projects. Minimum Qualification & Transferable Skills We will consider any combination of relevant work experience, volunteering, education, and transferable skills as qualifying unless an item or section is labeled required. Please submit a cover letter that clearly shows how your experience meets the minimum qualifications and prepares you to perform the key responsibilities of this role; be clear and specific about how your background is relevant. Bachelorโs degree preferred, or transferable work experience and skills