Computer Information Systems Officer (Software Test Team Lead)

Org. Setting and ReportingThis position is located in Software Products for Member States Unit (SPMS), Digital Transformation and Solutions (DTS), Information Technology Service (ITS), within the Division for Management (DM) of the United Nations office on Drugs and Crime (UNODC), in Vienna (Austria). The incumbent will work under the direct supervision of the Product Relationship Officer, Software Products for Member States (SPMS), and the overall guidance of the Chief of the Information Technology Service (ITS). The Software Products for Member States Unit (SPMS) develops a suite of innovative software deployed at close to a hundred Member States to operationalize UNODC's mandates in countering corruption, controlling illicit drugs, and fighting financial and organized crime. The portfolio of applications provides actionable intelligence through analysis, case management, artificial intelligence, and dissemination to Law Enforcement Agencies for combatting financial crime, money laundering and terrorist financing. The suite of solutions is deployed at a large number of Member States and produces a tangible impact in investigations and convictions. ResponsibilitiesWithin assigned authority, the incumbent will contribute to the software testing and implementation of the unit’s software automated test solutions. S/he will assist in catering for a select number of member states that have complex implementation, advanced engagements with UNODC and specific requirements for the software provided by UNODC. The incumbent will contribute to development activities in the whole software testing lifecycle and work closely with product managers, users, and stakeholders. Within assigned authority, the incumbent will perform the following specific duties: • Contribute to development, test and debugging of automated test cases using established standards for IT technologies, programming and tools including Microsoft .NET technologies (.NET Core, C#), T-SQL, Selenium, WinForms, Appium. • Manage the QA team consisting of both manual and automation testers and managing their day-to-day work as well as performance. • Manage and enhance the Quality Assurance (QA) processes and practices as well as streamlining release processes. • Ensure compliance with the established testing procedures. • Ensure compliance with requirements and UNODC standard policies, guidelines, and procedures for software testing. • Provide support in the design and implementation of .Net framework based automated test cases for technical systems and software solutions for Member States. • Design, create, produce, and maintain functional design and technical documentation for newly developed automated test modules. • Contribute to the development and conceptualization of UI/UX automated test strategies and in overall implement criteria that incorporate Quality Assurance (QA). • Support QA testing efforts including manual and automated tests and reduce defect leakage to production. • Evaluate change requests, establish programming efforts, and offer recommendations to users based on best practices. • Participate in complete systems testing life cycle processes. Enhance existing systems by analyzing business objectives, preparing an action plan and identifying areas for modification and improvement. • Follow change management and version control system/processes. • Handle client complaints or major incidents effectively. Investigate and solve clients' problems and bring to the attention of the Support Team. Keep accurate records of discussions and correspondence with customers using SPMS project management tools. • Contribute to the collection and analysis of data as well as identification of trends or patterns and provide draft insights through graphs, charts, tables and reports using data visualization methods for data-driven planning, decision-making, presentation and reporting. • Prepare training materials, design training courses, scenarios, data as needed and conduct technical presentations. • Prepare technical and user documentation for applications. • Participate in software configuration by identifying and documenting the scope of the product underway and enabling communication of these to relevant stakeholders. • Provide support for application systems deployed in Member States. • Proactively keep all channels of communication with clients open. Communicate with clients on relevant Virtual Community platforms. • Collect and analyze data to identify trends or patterns and provide insights through graphs, charts, tables and reports using data visualization methods to enable data-driven planning, decision-making, presentation and reporting. • Perform any other work-related duties as required. CompetenciesProfessionalism: Has knowledge of organizational information infrastructure, including hardware, software and application systems. Has knowledge of relevant programming language(s) and ability to use programming skills to develop information systems’ automation test suite. Has knowledge of Microsoft .NET/C#, Selenium, SQL. Has knowledge of system development workflow and document flow processes. Has ability to conduct research and gather information from a wide variety of standard and non-standard sources. Is able to identify issues, analyze and participate in the resolution of issues/problems. Is able to manage and drive a project from inception phase to deployment and maintenance in a timely and transparent manner. Is able to translate client needs and to design and deliver user friendly solutions that meet the requirements. Has ability to perform analysis, modeling, and interpretation of data in support of decision-making. Has ability to analyze and interpret data in support of decision-making and convey resulting information to management. Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. Takes responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work. Teamwork: Works collaboratively with colleagues to achieve organizational goals; solicits input by genuinely valuing others' ideas and expertise; is willing to learn from others; places team agenda before personal agenda; supports and acts in accordance with final group decision, even when such decisions may not entirely reflect own position; shares credit for team accomplishments and accepts joint responsibility for team shortcomings. Client Orientation: Considers all those to whom services are provided to be \"clients\" and seeks to see things from clients' point of view; establishes and maintains productive partnerships with clients by gaining their trust and respect; identifies clients' needs and matches them to appropriate solutions; monitors ongoing developments inside and outside the clients' environment to keep informed and anticipate problems; keeps clients informed of progress or setbacks in projects; meets timeline for delivery of products or services to client. Managing Performance: Delegates the appropriate responsibility, accountability and decision-making authority; Makes sure that roles, responsibilities and reporting lines are clear to each staff member; Accurately judges the amount of time and resources needed to accomplish a task and matches task to skills; Monitors progress against milestones and deadlines; Regularly discusses performance and provides feedback and coaching to staff; Encourages risk-taking and supports creativity and initiative; Actively supports the development and career aspirations of staff; Appraises performance fairly. EducationAdvanced university degree (Master’s degree or equivalent) in computer science, information systems, mathematics, statistics or related field is required. A first-level university degree in similar fields in combination with two additional years of qualifying experience may be accepted in lieu of the advanced university degree. Job - Specific QualificationISTQB Advanced Level Test Manager Certification is required Certification in the Information Technology Infrastructure Library (ITIL) is desirable. Certification in C#.NET, SQL technologies is desirable. Work Experience• A minimum of five years of work experience in the planning, design, development, implementation, and maintenance of manual and automated test frameworks or designing manual and automated testing suites for complex software systems using Microsoft .NET/C#, SQL, WinForms, and Appium is required. • Experience in designing, managing, and enhancing QA processes is required. • Experience of managing small teams is desirable. • Experience with agile development approaches and associated development techniques is desirable. • Hands-on practical experience with Azure DevOps framework, Git, WinAppDriver (Windows Desktop automation tool) is desirable. • Experience in Fintech, Regtech is desirable. • Experience in combatting financial crime with technology in the areas of Anti-Money Laundering (AML)/Combating the Financing of Terrorism (CFT) is desirable. • Work experience within the United Nations system or similar international organization is desirable. LanguagesEnglish and French are the working languages of the United Nations Secretariat. For the post advertised, fluency in English is required. Knowledge of French and Spanish are an advantage. Knowledge of another United Nations official language is an advantage. AssessmentEvaluation of qualified candidates may include an assessment exercise which may be followed by competency-based interview. Special NoticeThis position is funded from extra budgetary resources. Filling of this position is subject to funding availability and the initial appointment will be for a period of one year. Extension of the appointment will be subject to the availability of funding. Staff members are subject to the authority of the Secretary-General and to assignment by him or her. In this context, all staff are expected to move periodically to new functions in their careers in accordance with established rules and procedures. Applicants, who successfully go through a competitive recruitment process and are recommended for selection and/or inclusion in the roster of pre-approved candidates for subsequent job openings at the same level and with similar functions, may have their application information and roster status shared with other UN Organizations. Such applicants may be contacted by other UN Organizations for similar job openings, subject to the confirmation of their interest. Placement on the roster is no guarantee of a future selection. At the United Nations, the paramount consideration in the recruitment and employment of staff is the necessity of securing the highest standards of efficiency, competence and integrity, with due regard to geographic diversity. All employment decisions are made on the basis of qualifications and organizational needs. The United Nations is committed to creating a diverse and inclusive environment of mutual respect. The United Nations recruits and employs staff regardless of gender identity, sexual orientation, race, religious, cultural and ethnic backgrounds or disabilities. Reasonable accommodation for applicants with disabilities may be provided to support participation in the recruitment process when requested and indicated in the application. The United Nations Secretariat is committed to achieving 50/50 gender balance and geographical diversity in its staff. Female candidates are strongly encouraged to apply for this position. Vienna is classified in the H category (family duty station). Pursuant to section 7.11 of ST/AI/2012/2/Rev.1, candidates recruited through the young professionals programme who have not served for a minimum of two years in the position of their initial assignment are not eligible to apply to this position. United Nations ConsiderationsAccording to article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity. Candidates will not be considered for employment with the United Nations if they have committed violations of international human rights law, violations of international humanitarian law, sexual exploitation, sexual abuse, or sexual harassment, or if there are reasonable grounds to believe that they have been involved in the commission of any of these acts. The term “sexual exploitation” means any actual or attempted abuse of a position of vulnerability, differential power, or trust, for sexual purposes, including, but not limited to, profiting monetarily, socially or politically from the sexual exploitation of another. The term “sexual abuse” means the actual or threatened physical intrusion of a sexual nature, whether by force or under unequal or coercive conditions. The term “sexual harassment” means any unwelcome conduct of a sexual nature that might reasonably be expected or be perceived to cause offence or humiliation, when such conduct interferes with work, is made a condition of employment or creates an intimidating, hostile or offensive work environment, and when the gravity of the conduct warrants the termination of the perpetrator’s working relationship. Candidates who have committed crimes other than minor traffic offences may not be considered for employment. Due regard will be paid to the importance of recruiting the staff on as wide a geographical basis as possible. The United Nations places no restrictions on the eligibility of men and women to participate in any capacity and under conditions of equality in its principal and subsidiary organs. The United Nations Secretariat is a non-smoking environment. Reasonable accommodation may be provided to applicants with disabilities upon request, to support their participation in the recruitment process. By accepting a letter of appointment, staff members are subject to the authority of the Secretary-General, who may assign them to any of the activities or offices of the United Nations in accordance with staff regulation 1.2 (c). Further, staff members in the Professional and higher category up to and including the D-2 level and the Field Service category are normally required to move periodically to discharge functions in different duty stations under conditions established in ST/AI/2023/3 on Mobility, as may be amended or revised. This condition of service applies to all position specific job openings and does not apply to temporary positions. Applicants are urged to carefully follow all instructions available in the online recruitment platform, inspira, and to refer to the Applicant Guide by clicking on “Manuals” in the “Help” tile of the inspira account-holder homepage. The evaluation of applicants will be conducted on the basis of the information submitted in the application according to the evaluation criteria of the job opening and the applicable internal legislations of the United Nations including the Charter of the United Nations, resolutions of the General Assembly, the Staff Regulations and Rules, administrative issuances and guidelines. Applicants must provide complete and accurate information pertaining to their personal profile and qualifications according to the instructions provided in inspira to be considered for the current job opening. No amendment, addition, deletion, revision or modification shall be made to applications that have been submitted. Candidates under serious consideration for selection will be subject to reference checks to verify the information provided in the application. Job openings advertised on the Careers Portal will be removed at 11:59 p.m. (New York time) on the deadline date. No FeeTHE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.