Camp Management CFM Assistant Yemen Marib

Background

NRC has been actively engaged in Shelter/ WASH sector in Yemen, with good presence in Lahj, Taiz, Marib and Abyan governorates, where conflict and repeated displacement continue to disrupt IDPs access to safe and quality living include Shelter and WASH facilities. The ongoing humanitarian crisis has left displaced population under-resourced, overcrowded, and vulnerable to future shocks. NRC’s Shelter/WASH interventions in Lahj, Taiz, Marib and Abyan focus on restoring good quality living condition opportunities for crisis-affected displacement population, supporting community-based planning, and promoting inclusive and protective environments.

Camp Management Assistant (CFM) will support accountability to affected populations by operating complaint and feedback activities at CRC and surrounding IDP sites and host communities. The role focuses on receiving, documenting, and referring complaints and feedback related to CCCM, Shelter, and WASH services, under supervision.

Roles and responsibilities

Camp Management Assistant (CFM) will support the community resource center (CRC) by collecting, managing, and addressing complaints, feedback, and inquiries from internally displaced persons (IDPs) and host community through CRC desks and field visits. This role involves accurately registering complaints using approved CFM tools and formats, referring them to supervisors and relevant teams, and following up on response statuses to ensure accountability. Additionally, the position supports awareness sessions on IDPs' rights, available services, and feedback channels, assists in organizing CFM records and summary updates, and engages with the community to promote transparency and accountability in service delivery within the CRC.

Generic Responsibilities

1. Adhere to NRC policies, tools, handbooks, and guidelines.

2. Receive complaints, feedback, and enquiries from IDPs through CRC desks and field visits.

3. Register complaints accurately using approved CFM tools and formats.

4. Refer complaints to supervisors and relevant teams and follow up on response status.

5. Maintain confidentiality and follow safeguarding and PSEA protocols at all times.

6. Support awareness sessions on rights, services, and available feedback channels.

7. Assist in organizing CFM records and simple summary updates.

8. Support community engagement activities linked to accountability and transparency.

9. Compliance and adherence to NRC policies, guidance and procedures, and a specific responsibility for the functions policies and procedures

   Specific responsibilities:

   📚 𝗗𝗶𝘀𝗰𝗼𝘃𝗲𝗿 𝗛𝗼𝘄 𝘁𝗼 𝗚𝗲𝘁 𝗮 𝗝𝗼𝗯 𝗶𝗻 𝘁𝗵𝗲 𝗨𝗡 𝗶𝗻 𝟮𝟬𝟮𝟯! 🌍🤝 𝗥𝗲𝗮𝗱 𝗼𝘂𝗿 𝗡𝗘𝗪 𝗥𝗲𝗰𝗿𝘂𝗶𝘁𝗺𝗲𝗻𝘁 𝗚𝘂𝗶𝗱𝗲 𝘁𝗼 𝘁𝗵𝗲 𝗨𝗡 𝟮𝟬𝟮𝟯 𝘄𝗶𝘁𝗵 𝘁𝗲𝘀𝘁 𝘀𝗮𝗺𝗽𝗹𝗲𝘀 𝗳𝗼𝗿 𝗨𝗡𝗛𝗖𝗥, 𝗪𝗙𝗣, 𝗨𝗡𝗜𝗖𝗘𝗙, 𝗨𝗡𝗗𝗦𝗦, 𝗨𝗡𝗙𝗣𝗔, 𝗜𝗢𝗠 𝗮𝗻𝗱 𝗼𝘁𝗵𝗲𝗿𝘀! 🌐

   ⚠️ 𝐂𝐡𝐚𝐧𝐠𝐞 𝐘𝐨𝐮𝐫 𝐋𝐢𝐟𝐞 𝐍𝐨𝐰: 𝐏𝐨𝐰𝐞𝐫𝐟𝐮𝐥 𝐓𝐞𝐜𝐡𝐧𝐢𝐪𝐮𝐞𝐬 𝐡𝐨𝐰 𝐭𝐨 𝐠𝐞𝐭 𝐚 𝐣𝐨𝐛 𝐢𝐧 𝐭𝐡𝐞 𝐔𝐧𝐢𝐭𝐞𝐝 𝐍𝐚𝐭𝐢𝐨𝐧𝐬 𝐍𝐎𝐖!

   • Attend CRC during working hours to receive community feedback.
   • Conduct short field visits to collect feedback from IDP sites.
   • Update complaint logs and trackers daily.
   • Display and maintain CFM visibility materials at CRC and sites.
   • Conduct awareness sessions and mass campaign on, services, and available feedback channels.

   Generic professional competencies

   Competition is important in order for the employee and the organisation to deliver desired results. They are relevant for all staff and are divided into the following two categories:

   Professional competencies

   • These are skills, knowledge and experience that are important for effective performance.
   • Experience from working in a humanitarian/recovery context.
   • Knowledge and experience within a relevant administration, craft or technical field and ideally a relevant vocational qualification.
   • Previous experience from working in complex and volatile contexts.
   • Documented results related to the position’s responsibilities.

   Context related skills, knowledge and experience

   Context/ Specific skills, knowledge and experience:

   • Knowledge of the context in Yemen
   • Knowledge of basic English and the local language
   • Experience with the Microsoft Suite

   Behavioural competencies

   These are personal qualities that influence how successful people are in their job. NRC’s Competency Framework states 12 behavioral competencies, and the following are essential for this position:

   • Handling insecure environment
   • Planning and delivering results
   • Empowering and building trust
   • Communicating with impact and respect

   Performance Management

   The employee will be accountable for the responsibilities and the competencies, in accordance with the NRC Performance Management Manual. The following documents will be used for performance reviews:

   • The Job Description
   • The Work and Development Plan
   • The Mid-term/End-of-trial Period Performance Review Template
   • The End-term Performance Review Template
   • The NRC Competency Framework

   Qualifications

   •  Secondary school certificate or higher.
   • Previous community work experience is an asset.
   • Good communication and listening skills.
   • Ability to handle sensitive information with discretion.
   • Basic literacy and ability to complete simple forms.