Background ย Diversity, Equity and Inclusion are core principles at UNDP:ย we value diversity as an expression of the multiplicity of nations and cultures where we operate, we foster inclusion as a way of ensuring all personnel are empowered to contribute to our mission, and we ensure equity and fairness in all our actions. Taking a โleave no one behindโ approach to our diversity efforts means increasing representation of underserved populations. People who identify as belonging to marginalized or excluded populations are strongly encouraged to apply. Learn more about working at UNDP including our values and inspiring stories. ย UNDP does not tolerate sexual exploitation and abuse, any kind of harassment, including sexual harassment, and discrimination. All selected candidates will, therefore, undergo rigorous reference and background checks.
UNDP is an operational backbone to the UN system: providing payroll, financial transactions, common premises, treasury investment, procurement, legal services to UN agencies. UNDP provides IT support for 13 UN entities with 40,000 United Nations and external users of the UNDPโs ERP system, as well as information and communication technology (ICT) and application solutions for the United Nations field presence. To enable the digital transformation of the organization, the Information and Technology Management (ITM) is tasked with developing and operating the enabling corporate technology platforms and providing related services that power the digital transformation including: (1) advice, administration and acceleration services to promote delivery of maximum business value of each platform; (2) a global service desk operation; (3) and outreach services to promote knowledge sharing and effective, agile planning and governance of technology development and utilization.
The mission of ITM is to develop Smart Facilities which guarantee efficient, innovative and sustainable management of technologies for UN facilities and other partners, in consistency with Sustainable Development Goals (SDGs). Among other technologies, we are committed to offering a framework of best practices, and to delivering resilient, highly available and sustainable green energy solutions and services that enable innovation to flourish throughout the organization. The Business Development Manager will be responsible for improving and grow UNDP Information Technology Management/Smart Infrastructure Services business, by establishing and developing relationships with customers, suppliers and other partners. Working at the Business Development Group, the cornerstone of successful revenue growth and resource mobilization, the resource will play a key role in the strategic development of ITM Smart Infrastructure services. The resource is expected to manage, market, and sale a number of services and products developed by the team as follows: green energy, eMobility, mini-grid, solar panels, energy storage, Vehicle-Grid-Integration, Smart Building, Internet of Things (IoT), smart sensors, cloud infrastructure, connectivity, digital and collaboration solutions.
The Business Development Manager will report to the Chief of Smart Infrastructure Services and will identify new business opportunities in order to generate revenue, improve profitability and help the business grow. The work can involve careful strategic planning and positioning of the unit in the UN system, NGO and human development arena. This opportunity is aligned with the Strategic Plan 2022โ2025 | UNDP ย and aims at supporting the SDGs.
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Duties and Responsibilities
Lead the Business Development Group:
Lead team of young professionals Develop and improve the organization by thinking and working strategically, setting clear aims and objectives while seeing the bigger picture. Establish the foundation of cooperation, through innovative and proven strategies Develop staff into valuable business collaborators and provide training to team membersDevelopment of Business Strategy:
Develop a business development strategy focused on sustainable growth Develop a strategy focused on growth and on customer satisfaction Provide trustworthy feedback and after-sales support Regularly survey the UN and NGO market to assess demand for specific products and services. Keep abreast of trends and changes in the business world and identify new markets and customer needs Prepare service agreement ensuring adherence to UN rules and guidelines Identify and implement opportunities to enhance business operations Perform accurate costing and consistent pricing for all programs and products/services, develop pricing models and set KPI targets Carry out sales forecasts and analysis and present findings to senior management/the board of directorsย
Ensure Effective Customers and Stakeholder Management:
Nurture and develop long-term business partnerships with new and existing customers for the ITM/SIS by building and strengthening business and client partnerships Arrange business development meetings with prospective clients, identify the needs of clients and respond effectively with a tailored business plan or solution Develop mutually beneficial proposals, negotiate contract terms and pricing with clients in line with internal guidelines Explore opportunities of collaboration with universities, ITM internship, course accreditations, research etc.Ensure Effective Product/Service Management:
Promote the organisationโs products/services by addressing or anticipating stakeholder objectives Ensure sound understanding of the businesses' products and/or services and provide specialist advice to customers Research and identify new business opportunities - including new markets, growth areas, trends, products and services - or new ways of reaching existing markets Support the procurement process of the projects under the 2022 Moonshot E-Mobility funding initiative Develop a sales package for the products offered Guide the tendering processStrengthens Facility Branding and Communications:
Develop and disseminate marketing strategy and communication materials on social media channels and UNDP websites under the guidance of ITM Communications Team Write promotional articles for SIS projects and knowledge-based articles Develop a promotional strategy and activities Develop opportunities in target markets with support of marketingLead Business Opportunities and Event Management:
Organize inauguration and groundbreaking ceremonies of Smart Facilities projects Attend events and networking, taking stands at exhibitions and conferences, and responding to incoming leads. You will also more than likely be expected to identify partner opportunities to cross and up sell services Develop new opportunities for local capacity building and training programs. These can include executive training/coaching programs, as well as other non-credit courses or programs.The incumbent performs other duties within their functional profile as deemed necessary for the efficient functioning of the Office and the Organization.
Institutional Arrangement:
The Business Development Manager will report to the Chief of Smart Infrastructure Services. ย CompetenciesCore:
Achieve Results: LEVEL 3
Set and align challenging, achievable objectives for multiple projects, have lasting impactThink Innovatively: LEVEL 3
Proactively mitigate potential risks, develop new ideas to solve complex problemsLearn Continuously: LEVEL 3
Adapt with Agility: LEVEL 3
Proactively initiate and champion change, manage multiple competing demandsAct with Determination: LEVEL 3
Think beyond immediate task/barriers and take action to achieve greater resultsEngage and Partner: LEVEL 3
Political savvy, navigate complex landscape, champion inter-agency collaborationEnable Diversity and Inclusion:ย LEVEL 3
Appreciate benefits of diverse workforce and champion inclusivityPeople Management: UNDP People Management Competencies can be found in the dedicated site.
Cross-Functional & Technical:
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Business Direction & Strategy - System Thinking:
Business Direction & Strategy - Entrepreneurial Thinking:
Identify and seize opportunities to service and add value to clients, create clarity around UNDP value proposition to beneficiaries and partners, developยclear service offers responding to client needs in line with UNDPโs organizational priorities and mandate.
Business Direction & Strategy - Negotiation and Influence:
Reach a common understanding/agreement, persuade others, resolve points of difference through a dialogue, negotiate mutually acceptable solutions and create โwin-winโ situations.Business Development - Knowledge Generation:
Ability to research information and to turn it into useful knowledge, relevant for context, or responsive to a stated need. Ability to apply existing concepts to new situations, and to develop new concepts to generate workable solutions and new approaches. Knowledge of relevant concepts, conceptual models, and theories that can be useful in addressing new situations.Business Development - Collective Intelligence Design:
Ability to bring together diverse groups of people, data, information, ideas, and technology to solve problems and design solutions or services. Knowledge and understanding of Collective Intelligence Design principles, methodology and ย practices.Partnerships Management - Relationships Management:
Ability to engage with a wide range of public and private partners, build, sustain and/or strengthen working relations, trust and mutual understanding ย Required Skills and Experience ย Education: Min. Academic Educationย ย ย ย Advanced university degree (masterโs degree or equivalent) in Business Administration, Sales or relevant field is required. OR A first-level university degree (bachelorโs degree) in the areas stated above, in combination with an additional two years of qualifying experience will be given due consideration in lieu of the advanced university degree. Experience: Minimum of 7 years (with masterโs degree) or 9 years (with bachelorโs degree) of proven working experience as a business development manager, sales manager or a similar role is required.Required skills and competencies:
Proven experience to execute the growth strategy through initiation of new development opportunities. Experience in project management, and a strategic, visionary, and analytical mindset with a structured approach to problem solving. Proven experience in building and developing partnerships with internal and external partners. Proven excellent people and communication skills and the ability to convincingly engage with internal and external senior level stakeholders;Desired additional skills and competencies:
Experience with Smart Facilities, Green Energy, Information Technology, IoT or similar will be an advantage; Experience and a solid understanding of the green energy solutions market, with experience in customer support, will be an advantage Proficiency in MS Office and CRM software (e.g., Salesforce) will be an advantage;Required Language(s):
Fluency in English is required. Working knowledge of other UN languages is desirableย Disclaimer
Applicant information about UNDP rosters ย Note: UNDP reserves the right to select one or more candidates from this vacancy announcement.ย We may also retain applications and consider candidates applying to this post for other similar positions with UNDP at the same grade level and with similar job description, experience and educational requirements. ย Non-discrimination ย UNDP has a zero-tolerance policy towards sexual exploitation and misconduct, sexual harassment, and abuse of authority. All selected candidates will, therefore, undergo rigorous reference and background checks, and will be expected to adhere to these standards and principles.ย ย ย UNDP is an equal opportunity and inclusive employer that does not discriminate based on race, sex, gender identity, religion, nationality, ethnic origin, sexual orientation, disability, pregnancy, age, language, social origin or other status.ย
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