Requisition ID 35186 Office Country United Kingdom Office City London Division Operations & Service Management Contract Type Regular Contract Length Posting End Date 05/12/2024
Purpose of Job
The Assistant Analyst is responsible for completing a variety of operational tasks across equivalent middle and back office functions that directly interface with Banking origination, portfolio teams and Treasury front office. Day-to-day, the team(s) are principally responsible for processing disbursements (and other related transactional activity) across a range of products, ensuring that EBRD accurately and timely processes, settles and manages Banking/Treasury products in the global markets. Where relevant, they will lead changes to legal documentation post signing. Supported and mentored by colleagues, the individual will manage a portfolio of basic operations, interacting with multiple teams across the Bank, including (but is not limited to) Treasury, Risk, Office of General Counsel (OGC) and broader Corporate Services teams. Where necessary, role holders will be expected handle client (borrower) communications on banking matters. The Assistant Analyst will also support other colleagues in the team by managing the project covenant reporting across the wider teams portfolio of deals, which includes sharing these documents with external parties who participate in EBRDs projects and performing other tasks to support and learn from experienced team members.
The individual will need to adopt a continuous improvement mindset, and will be expected to support and be a part of improving operational processes across the OSM function.
Background
The function acts as an equivalent middle/back office support responsible for dealing with the capture of legal documentation/trade structures into the Bankโs core systems, facilitating the accurate measurement of client/counterparty risk, the application of appropriate limits and the ongoing monitoring and control of clients throughout their project lifecycle. The team interacts with a variety of stakeholders across Banking (and wider) and is expected to identify/mitigate risks throughout the pre/post signing product journey, providing expertise and guidance on a range of issues, including the Bankโs policies and procedures to bankers and clients across EBRD countries of operations. The role is critical to ensuring the Bankโs transactions are processed and settled in an accurate and timely manner without exposing the Bank to unnecessary operational or reputational risk.
The Bank is adopting continuous improvement practices and transforming to more automated ways of working. Candidates will need to embrace these philosophies and play a role in ensuring we collectively deliver operational improvements and efficiencies.
Scale
Operations Service Management teams typically are typically manage a range of activities that include:
- Leading/working amongst a team of c.5-10 staff responsible for day-to-day operational activity, working across a wider Operations department of c. 150 employees
- Delivering expertise and advice across a portfolio of projects
- The team collectively manage c. 3,300 disbursements and divestments across a Banking portfolio of c. 3,000 operations, with an annual disbursement value of c. Euro 7.7bn
- These projects are subject to c. 2,300 waivers, consents, notices, amendments, prepayment and cancellations per annum
- Be involved in supporting the signing of c. 350 - 450 projects per annum across a range of products, including debt, trade finance, guarantees, grants, equity and bonds
Facilitating c. 40,000 transactional payments p.a. (with c. Euro 16bn equivalent value)
Accountabilities and Responsibilities
Operational Performance:
Under the supervision of colleagues the role holder will:
- Execute operational processes across a range of activities in equivalent middle and back office support functions that facilitate the adequate documenting, booking, funding and monitoring/reconciliation of the Bankโs products (e.g. disbursing bank funds across a range of product types)
- Deliver outstanding operational performance demonstrated by adherence to established operational metrics โ timeliness, quality and customer satisfaction
- Responds to operational queries in a prompt and timely manner
- Communicate with relevant departments that may have significant implications for projects (or related transactional activity) to ensure that the decision-makers are aware of the risks involved
- Support the wider team on a variety of tasks associated with the portfolio of projects relating to transactions, reporting and data management.
- Where necessary, provide additional capacity across OSM to ensure expected service levels are maintained, including unanticipated deadlines defined by Banking clients
Operational Standards, Risk, Control & Governance:
- Be a part of a culture where team members are responsible for the quality of their output, ensuring adherence to established quality/assurance targets
- Help support the broader improvement of OSMs control environment
- Ensure that new processes and practices are conducted in line with quality standards, applicable policies and relevant legislation
Continuous Improvement:
- Be a โteam playerโ in a department responsible for creating a โbest in classโ operational function
- Support the identification and implementation associated with driving improved efficiencies in OSM with a view to enhancing the overall service experience โ timeliness, quality, engagement etc.
- Demonstrate self-awareness of personal and broader operational metrics, identifying opportunities to improve (either personally or collectively)
Service Management & Third Party Management:
- In delivering day-to-day operational activity, conform to established service levels and standards
- Where necessary, work in a collaborative manner with other colleagues/teams involved in a hybrid service model
Stakeholder Management:
- Works collaboratively with colleagues to facilitate operational outcomes that adhere to established service levels
- Positively influences others to help deliver a sustainable operations function
- Proactively works with the Business to identify and manage backlogs, guiding them on prioritisation and, where necessary, conveying wider operational constraints
Be an ambassador for OSM across other departments by delivering outstanding operational outcomes
Knowledge, Skills and Experience
The individual appointed must have the necessary capability to be able to take on responsibilities associated with the role, being able to handle the pressures of the role in a manner appropriate to the Bank. The candidate should have the following:
- University educated, or equivalent work experience
- General banking, legal and credit skills as well as a basic understanding of treasury and banking products transacted by EBRD
- Strong customer service orientation
- Experience with Summit, Frameworks, SAP, Debt Domain and SWIFT systems considered advantageous
- Strong team player, attention to detail, strong analytical skills with the ability to organise, multi task and prioritise effectively to meet deadlines
- Strong computer skills (Microsoft Outlook, Word, Excel, Power point)
- Experience of being part of a team that has transformed itself utilising continuous improvement techniques would be considered beneficial
- Excellent written and verbal communication in English required. Knowledge of another language would also be considered advantageous
- Must have positive, collaborative and solution orientated attitude
- Strong interpersonal skills
Banking Services Specialisms
- Some understanding of Investment Banking and Credit products such as but not limited to, Loans, Equities, Grants and Bonds both Bilateral and Co-Financed
- Some understanding of applicable risk mitigation tools across Banking and Credit products
- Some experience with interpreting and working with Banking legal documentation and processes.
- Some experience with drafting legal documentation would be advantageous.
- Familiarity with payment systems (SWIFT) and associated screening and sanction understanding would be considered beneficial.
- Understanding of Treasury requirements when funding the Banks Debt, Equity and Supply Chain Finance products
- Experience of cash reconciliation and ability to resolve issues arising from non-settlement of transactions.