Background
United Nations Volunteers (UNV) contributes to peace and development through volunteerism worldwide. UNV works with partners to integrate qualified, highly motivated and well-supported UN Volunteers into development programming and promote the value and global recognition of volunteerism. UNV is active in around 170 countries every year. With field presences in over 60 countries, UNV is represented worldwide. UNV is administered by the United Nations Development Programme (UNDP).ย
The External Relations and Communications Section (ERCS) builds and nurtures corporate donor relations, strategically leads the donor resource mobilization platform and conducts coherent communications efforts to highlight the value of volunteerism for peace and development and the contributions of UNV and UN Volunteers. ERCS also leads and manages UNV's corporate strategic partnership relations and alliances with Member States, intergovernmental, non-governmental organizations, financial institutions, civil society, academia, media, and the private sector to promote UNV's mandate and initiatives, raise awareness and stimulate action to advance UNV's global agenda and resource mobilization.ย ย
Communications Section focuses on clear and effective messaging to increase the visibility and impact of UNV. It raises awareness on the work of UN Volunteers and of volunteerism and its contribution to development among UNV stakeholders, encourages support of volunteerism for development, including observation of IVD, and produces and promotes materials (social media content, graphics, videos, website, annual report, etc.) to highlight UNVโs work, its contribution to partnersโ objectives and support for volunteerism for development.ย
Duties and Responsibilities
Support development and ongoing maintenance of the corporate websiteย ย
Participate in the development, programming, testing, debugging and implementation of new application systems releases, modules and functionalities during the development phase. ย Develop and build new features on website back-end using Drupal and implement front-end for websites using UN-established standards for web development, IT technologies, programming languages and tools.ย Support the planning, specification, design, and development of new templates, modules and mini-sites; liaise with internal and external clients/users to define and specify requirements. ย Support the scoping exercise for the website revamp, using innovation, design thinking and prototyping. Install web application modules developed during the project; monitor website performance using appropriate monitoring tools and produce monitoring reports on the success of the modules delivered through the project. ย Ensure regular maintenance and administration of the corporate website and its technical functionality.ย Report issues encountered during development and implementation of the website functionalities and new templates in the UNV tracking system and follow up with service provider. Ensure quality assurance of editorial content on the website including uploading relevant multi-media assets. ยย Prepare statistical analysis of web usage and editorial content and compile project-related documentation and analyticsย
Assist in the preparation of technical and user documentation for website development and modifications, changes to application systems, maintain functional specifications for websites, and assist with training materials and support technical presentations. ย Provide support for new deployments to the website in the project phase, including user acceptance testing, regular reviews with clients/users and developers and training. ย Perform regular statistical analysis of web usage such as Google Analytics/others and the impact of content on volunteer mobilization, along with analytics of performance for all online content for the website.ย ย Compile digital evidence of web content measuring readership and defining audience and prepare granular data monthly.ย Maintain a yearly plan for technical requirements and a log of the user journey of the website.ยSupport editorial content for the web and corporate communications โ includes research, writing and maintaining visual asset databaseย
Draft content and messaging for the web including text on thematic areas that promote volunteerism and the Sustainable Development Goals. Research material on volunteering, UN partners, Member States and civil society organizations and use that consistently to come up with messaging for editorial content. Upload photographs from the field to the corporate visual database, classifying and tagging them with relevant info for corporate use.ย Research web stories on unv.org and upload appropriate visuals from visual asset database with correct captions. ย Organize and compile a collection of visuals for editorial and corporate communications as needed, supporting the management of the visual library.ยPerform other duties as assigned.
Institutional Arrangement
The Website and Editorial Associate will report to Communications Specialist (IPSA10) who will advise on tasks/requests regarding web development, administration and editorial requirements. The Web Associate is member of the Communications Team at HQ, which is part of the External Relations and Communications Section, ERCS, of UNV.ย
Competencies
Core
Achieve Results:ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย
Think Innovatively:ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย
Open to creative ideas/known risks, is pragmatic problem solver, makes improvementsยLearn Continuously:ย ย ย ย ย ย ย ย ย ย ย ย ย ย
Open minded and curious, shares knowledge, learns from mistakes, asks for feedbackAdapt with Agility:ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย
Act with Determination: ย ย ย ย ย ย ย ย
Shows drive and motivation, able to deliver calmly in face of adversity, confidentEngage and Partner:ย ย ย ย ย ย ย ย ย ย ย ย ย ย
Demonstrates compassion/understanding towards others, forms positive relationshipsEnable Diversity and Inclusion:ย ย ย
Appreciate/respect differences, aware of unconscious bias, confront discriminationCross-Functional & Technical competencies
Communicationย ย ย ย ย
Ability to communicate in a clear, concise and unambiguous manner both through written and verbal communication; to tailor messages and choose communication methods depending on the audience ย Ability to manage communications internally and externally, through media, social media and other appropriate channelsKnowledge Generation
Ability to research and turn information into useful knowledge, relevant for context, or responsive to a stated needCustomer Satisfaction/Client Managementย ย
Ability to respond timely and appropriately with a sense of urgency, provide consistent solutions, and deliver timely and quality results and/or solutions to fulfill and understand the real customers' needs Provide inputs to the development of customer service strategy Look for ways to add value beyond clients' immediate requestsProject deliveryย ย ย ย
Ability to perform administrative and procedural to ensure quality requirements and goals are fulfilledย Ability to plan, organize, and control protocols to achieve quality with deadlines ย ยWriting and Editing
Ability to communicate in a clear, concise and unambiguous manner both through written and verbal communication; to tailor messages and choose communication methods depending on the audience ย Ability to manage communications internally and externally, through media, social media and other appropriate channelsPublic relations
Ability to build and maintain an overall positive public image for the organisation, its mandate and its brand, while ensuring that individual campaigns and other communications and advocacy initiatives are supported in reaching the publicData literacy
Understand the potential as well as the limitations of using data-driven innovation ย Ability to use a mix of data sources (quantitative, qualitative or real-time techniques) to develop understanding, identify patterns to inform decision making or identify opportunities for further explorationRequired Skills and Experience
Education:
Secondary education ย Supplementary training in information technologyย Training in editing/writing/publishing ย University degree in information technology, computer science, journalism or communications is desirable, but is not a requirementExperience:
Minimum 6 years with secondary education or 3 years with a Bachelorโs degree ย of relevant experience in web development and online content editing/publishing ย Experience working with content management systems, particularly Drupal ย Experience in drafting, writing and editing in English languageRequired skills and competencies:
Proficiency in Drupal is a must Experience using Drupal and other publishing software Experience using Exposure Strong experience in writing and editing in English