Volunteer Engagement Assistant

Mission and objectivesUNICEF, mandated by the United Nations General Assembly, advocates for the protection of children's rights, striving to meet their basic needs and expand their opportunities. Guided by the Convention on the Rights of the Child, UNICEF aims to establish children's rights as enduring ethical principles and international standards of behaviour towards children. In Brazil, UNICEF has been active since 1950, supporting significant advancements in childhood and adolescence. Their contributions include major immunization and breastfeeding campaigns, mobilizing efforts for the approval of article 227 of the Federal Constitution and the drafting of the Child and Adolescent Statute, advocating for universal access to education, and implementing programs to combat child labour. These initiatives have been crucial in guaranteeing the rights of Brazilian children. To address these challenges, UNICEF promotes commitments to guarantee the rights of children and adolescents through initiatives like the UNICEF Seal in the Semiarid and the Brazilian Legal Amazon.

ContextMillions of people around the world support UNICEF and its mission by raising funds, advocating, and volunteering to help children in various ways. This global network of supporters represents a powerful opportunity to deepen engagement with a committed group of volunteers—significantly expanding UNICEF’s reach and transformative potential. Volunteers can play a unique role in strengthening UNICEF’s work by: - Building stronger connections, improving communication, and enhancing accountability between UNICEF and the communities it serves. - Fostering dynamic dialogue, debate, and knowledge sharing about children’s rights in the areas where UNICEF operates. - Expanding UNICEF’s presence and visibility, thereby amplifying program impact and strengthening advocacy and the UNICEF brand for child rights. Since 2020, as part of the digital communication strategy – including, but not only, UNICEF’s social networks strategy - UNICEF Brazil has run an online volunteer program, #tmjUNICEF, designed to share information, co-create advocacy campaigns, and promote behaviour change around children’s rights, mental health, climate change, and misinformation. The initiative provides young people with tools to create social media content—such as videos and carousels—helping them amplify UNICEF’s messages across their own channels as well as UNICEF’s platforms. The program currently counts with around 150 active volunteers. Beyond the online volunteering efforts of #tmjUNICEF, the digital communication team in UNICEF Brazil also coordinates five Youth Advocates and one Youth Health Advocate (who is part of the Youth Health Council). These advocates serve as young representatives of UNICEF’s mission, acting as spokespersons in public events, and embodying the organization’s values. They receive ongoing training and guidance from UNICEF to ensure their participation is meaningful, informed, and aligned with the organization’s strategic priorities.

Task DescriptionUnder the direct supervision of the Digital Communication Officer, the UN Volunteer will support the implementation of UNICEF Brazil’s digital engagement and youth participation strategies, with a focus on the #tmjUNICEF volunteer program and the #EntreNoClimaUNICEF movement, as well support the maintenance of UNICEF’s official social networks. 1. Volunteer Engagement • Develop and implement an annual action plan for volunteers, including training opportunities, guest speakers, and strategies to maintain high engagement levels. • Plan and calendarize key annual moments for the creation and dissemination of volunteer-generated content. • Provide training and support to volunteers so they can produce and share communication materials for social media and campaigns. • Act as main point of contact for volunteers by sharing relevant and current content to support content creation. • Act as brand guardian and support volunteers in the correct use of #tmjUNICEF brand guidelines. • Manage and regularly update the volunteer database, including keeping records of meeting and training attendance, content production and other mandatory or optional activities. • Review scripts, cards and videos following UNICEF guidelines, and coordinate approval by technical areas, when needed. • Facilitate collaboration between volunteers, the Communication Section, and relevant programmatic areas. • Coordinate engagement with youth and adolescents participating in UNICEF programs. • Support the coordination of events, development of ideas, and other digital engagement activities. Monitor and manage relationships with volunteers through weekly meetings and digital platforms (e.g., WhatsApp, ClickUp). • Prepare and disseminate participation certificates for training sessions and a volunteer participation certificate at the end of the year. • Coordinate #EntreNoClimaUNICEF Action Days and the production of related content. 2. Digital Communication and Events • Support the production of digital materials, including cards, videos, and other creative content as needed by the Communication team and for the representative professional social networks. • Provide assistance during internal and external UNICEF events, including logistical and communication support. 3. Youth Advocates Engagement • Support the development of an annual action plan for Youth Advocates, mapping opportunities for participation and visibility across campaigns and events. • Create a development plan for Youth Advocates, combined with the volunteers’, including mentoring, training, and capacity-building opportunities to strengthen their advocacy skills. Key Expected Results 1. Engagement and Community Management • Strategy Implementation: Adapt and implement engagement strategies for #tmjUNICEF and related projects, fostering strong relationships and maintaining high participation through online meetings, conversations, training, and content creation. • Content Support: Assist the volunteer community in producing and disseminating content across UNICEF’s social media platforms. • Training Organization: Plan and organize online and in-person training sessions, ensuring high-quality content, experienced speakers, engaging learning experiences, and seamless logistics. • Volunteer Coordination: Support coordination between #tmjUNICEF volunteers and NUCA participants (from the UNICEF Municipal Seal initiative) to align digital and in-person activities. • Special Events: Support the organization and execution of #EntreNoClimaUNICEF Action Days in collaboration with the Adolescent Engagement team. 2. Content Production • Material Production: Support the creation of communication materials, including social media posts, videos, and livestream content, in collaboration with the Digital Communications team, both for UNICEF’s and the representative official networks. • Script Writing: Draft scripts summarizing monthly activities and highlights from the #EntreNoClimaUNICEF movement. • Youth-Oriented Content: Suggest and develop creative video and social media content tailored to young audiences, especially for TikTok and other youth-focused platforms. • Translate content from English or Spanish into Portuguese. 3. Monitoring and Evaluation • Engagement Tracking: Monitor volunteer activity and engagement daily through WhatsApp and ClickUp, ensuring active participation • Regularly update the volunteer database to reflect participation. • Activity Assessment: Conduct regular monitoring and evaluation to measure reach, impact, and performance of volunteer activities. Prepare and share analytical reports and insights with UNICEF teams in a timely manner.

Competencies and valuesUNICEF's values of Care, Respect, Integrity, Trust, Accountability and Sustainability (CRITAS). The UNICEF competencies required and expected for this post are: Demonstrates Self Awareness and Ethical Awareness; Works Collaboratively with others; Builds and Maintains Partnerships; Innovates and Embraces Change; Thinks and Acts Strategically; Drive to achieve impactful results; Manages ambiguity and complexity. Apart from that, other competencies that area expected: • Accountability • Adaptability and flexibility • Creativity • Judgement and decision-making • Planning and organising • Professionalism • Self-management

Living conditions and remarksBrasilia is a family duty station and classified A (hardship). The living conditions in Brasilia are good as well as the access to health services. The accommodation facilities are in general good, and the choice is wide. As this is a national UN Volunteer assignment, the UN Volunteer will be responsible for arranging their own housing and other living essentials. National UN Volunteers are part of the malicious insurance plan. Brazil is security level 3 (moderate). United Nations Department of Safety and Security UNDSS Brazil advises to exercise a high degree of caution in Brazil due to high levels of serious and violent crime, particularly in major cities. Violent crime as muggings, armed robbery, kidnappings, and sexual assault, is very high. Avoid shanty towns (favelas) in the big cities and if you are attacked or robbed, do not resist. Demonstrations can occur at any time and may turn violent with little or no warning. All United Nations personnel must scrupulously comply with UNDSS procedures and recommendations during their assignment in Brazil. For missions in rural areas or indigenous reservations, special procedures may apply; UN personnel should consult with the local DSS office in advance. Information on entitlements at the duty station is available at https://app.unv.org/calculator. The complete UN Volunteer Conditions of Service is available at https://explore.unv.org/cos