Team Leader - Family Services

The key focus areas for the Team Leader are:

· Provide feedback to team to ensure quality service delivery by maintaining team awareness of role responsibilities, and outcomes as per contractual obligations and stakeholder expectations

· Provide effective leadership to a team of practitioners; including the provision of direct Supervision, coaching, development, capability building and performance management at stages of the employee lifecycles, with a focus on developing strong and sustainable teams;

· Ensure timely and accurate monitoring, evaluation and reporting on programmatic inputs, deliverables and outcomes

· Maintain effective stakeholder relationships by liaising and consulting with local communities, professionals, service providers and referral services to ensure our services are meeting client and contractual obligations

· Identify, manage and monitor risks to program/service delivery, quality, staff wellbeing and Child Safeguarding

· Provide advocacy within the broader service system on behalf of children, parents and or carers.

TThe position requires:

Team leadership

· Ensure team members adhere to expectations as per programmatic and organisational goals, contractual obligations and their position descriptions

· Lead a team of practitioners throughout all stages of the employee lifecycle, including provision of expert support and advice in Supervision sessions

· Role model and facilitate a learning culture by proactively maintaining knowledge of relevant research, network's programmatic themes and opportunities to enhance team skills and capability

Program management

· Monitor contracts and ensure contractual obligations are met via quality management, reporting, data collection and measuring deliverables

· Oversee the day-to-day operational and administrative requirements of the Family Support Services in Darwin and Wadeye

· Ensure compliance with service agreements, policies, procedures and relevant Legislation

Quality and compliance

· Be responsible for team data and ensure it is accurate, high-quality for timely reporting and assessments

· Ensure team compliance with internal policy and procedure and programmatic requirements

· Identify, monitor and mitigate programmatic risk

· Collect case studies and information for marketing and communication purposes

· Ensure regular case management reviews are carried out with the team to improve client outcomes

Finance and business development

· Manage staffing, rosters and absenteeism in line with delivery requirements and established budgets, proactively identifying and raising issues

· Contribute to the development of high-quality proposals and funding submissions

Stakeholder management and advocacy

· Build and maintain effective networks and relationships with stakeholders to promote programs, generate support and create effective referral pathways

· Actively participate in community events to promote and increase awareness of programs

· Maintain internal and external stakeholder relationships with a focus on the program locally to ensure positive community reputation for 54 reasons

· Drive advocacy within the broader service system on behalf of children, parents and or carers

Health, safety, security and risk management

· Be a role model for safety and security and comply with all workplace safety policy, procedure, work instructions and training

· Act safely at all times

· Report all incidents, injuries and potential hazards in a timely manner

· Participate in, and contribute to, health and safety awareness and improvements

· Be aware of, document and manage the risks associated with your team’s programs and workplaces and ensure appropriate elimination or mitigation measures are applied

· Ensure staff have completed all required training and have up-to-date background and working with children checks

· Lead and promote a culture of strong governance promoting employee health, safety and security and operational risk management

· Show leadership towards health and safety awareness and improvements

Child protection and safeguarding requirements

· Maintain a child safe environment at the workplace and safeguard children’s rights, acting in the best interests of children at all times

· Comply with Child Safeguarding Policy and Code of Conduct

· Demonstrate the highest standards of behaviour towards children in both your private and professional life

· Never abuse the position of trust that comes with being a part of the Save the Children family

· Maintain a safe and positive relationship at all times when working with children and young people

· Respond to any concerns for the safety or wellbeing of a child in a program in accordance with internal reporting processes

· Ensure staff have completed background checks and are trained in child safeguarding in line with organisational and program requirements