Properties
- Function title: Team Leader Employee Experience
- Reference: MA-2025-AD/886
- Location: Maastricht
- The selected candidate must reside either at this location or within a reasonable proximity that allows for the satisfactory execution of their duties - Information about living in Maastricht
- Nature of competition: Internal and external competition
- Applicable regulations: General conditions of employment governing servants at the EUROCONTROL Maastricht Centre
- Type of post: Administrator
- Job level: AD6-AD9 - Check salary simulations for the basic grade
- Generic job title: Team Leader
- Number of posts: 1
- Duration of appointment: 5 Year(s) - extension or conversion of the contract is possible โ see โUseful informationโ section
- Security clearance: Security vetting may be required in accordance with the relevant EUROCONTROL security provisions
- Directorate/Service: MUAC/DIR/HRM/EE - Employee Experience team
- Working arrangement: Hybrid work (A blend of onsite and remote work). Please note that EUROCONTROL does not offer full-time remote working arrangements.
- Competition publication date: 20/03/2025
- Competition closing date: 17/04/2025 (23:59 Brussels time)
- Reserve list: Applicable - See details in the \"Useful information\" section
Your team
Within the The Directorate Maastricht Upper Area Control Centre, the Human Resources (HR) team is supporting the Director in the implementation and development of the HR processes and activities as defined by the Agency. It ensures the provision of HR support for MUAC staff and manages the relationship with corporate HR services.
Your role
Your role will be to:
- Plan, manage, and monitor the Employee Experience teamโs (+/-6 team members) output, including resource allocation, objective-setting, and performance evaluation. Address performance issues though training, coaching, etc. to ensure required competencies are available when needed.
- Support budget and resource planning, ensuring that the team has the resources necessary to meet its objectives and that activities are aligned with the overall HRM strategy.
- Oversee and ensure accuracy in HR administrative processes including family and operational allowances, worktime and leave management, career administration, employee benefits and entitlements, pay and pension in line with applicable legal provisions.
- Oversee and coordinate activities related to staff planning, including collecting relevant data, tracking modifications, and ensuring up-to-date workforce planning information. Contribute to workforce planning by providing insights and supporting data-driven decision-making.
- Ensure compliance by overseeing the correct application of internal policies, EUROCONTROLโs rules and regulations related to allowances, employee benefits, and reimbursement of expenses.
- Act as a key point of contact for escalated employee queries, proactively addressing concerns and collaborating with other HR teams to enhance overall employee satisfaction and experience.
- Support the MUAC rewards process by identifying eligibilities and budgetary allocation in alignment with applicable policies.
- Provide expertise and advice to MUAC management on complex HR administrative issues, particularly those requiring coordination across multiple HR teams.
- Identify opportunities to optimise HR processes by streamlining administrative workflows and implementing automation initiatives in data management, reducing manual effort in employee records, worktime and leave tracking, benefits administration, and reporting to enhance efficiency, accuracy, and employee experience.
- Ensure that the Employee Experience team acts as the central data source for HR administrative information, ensuring that all employee records are up-to-date, securely stored, and accessible only to authorised personnel.
- Collaborate with other MUAC HR teams (e.g., Talent Management, Recruitment, Organisational Design) and relevant teams at headquarters to identify and implement practical, employee-centric solutions for administrative challenges, ensuring consistency, efficiency, and alignment with best practices while adapting to MUAC-specific needs.
- Carry out any other task in line with the main purpose of the job.
Required qualifications, experience & competencies
- Completed university studies of 4 years in a relevant domain (e.g., Human Resources, Law, Business Administration) and a minimum of 3 years relevant working experience
OR
The levels relate to the Common European Framework of References for languages (CEFR).