Team Assistant Job #: req32731 Organization: World Bank Sector: Administration/Office Support Grade: GB Term Duration:ย 2 years 0 months Recruitment Type: Local Recruitment Location: Pohnpei,Micronesia Required Language(s): English Preferred Language(s): Closing Date: 4/28/2025 (MM/DD/YYYY) at 11:59pm UTC
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ย Description
Do you want to build a career that is truly worthwhile? Working at the World Bank Group provides a unique opportunity for you to help our clients solve their greatest development challenges. The World Bank Group is one of the largest sources of funding and knowledge for developing countries; a unique global partnership of five institutions dedicated to ending extreme poverty, increasing shared prosperity and promoting sustainable development. With 189 member countries and more than 120 offices worldwide, we work with public and private sector partners, investing in groundbreaking projects and using data, research, and technology to develop solutions to the most urgent global challenges. For more information, visitย www.worldbank.org.
The World Bankโs Pacific department (EACNF) covers twelve countries (Fiji, Kiribati, Marshall Islands, Micronesia, Nauru, Palau, Papua New Guinea, Samoa, Solomon Islands, Tonga, Tuvalu, and Vanuatu) and is home to more fragile and conflict-affected states than any other region outside of Africa. Over the past few years, the Bank has substantially scaled-up its program and field presence in the Pacific, with a focus on initiatives that address the challenges of fragility, isolation, size and limited capacity, and create a foothold for wider development engagement with emphasis on country-specific strategies along three axes; (i) encouraging regional/global integration; (ii) building resilience against external shocks; and (iii) promoting economic reform and private sector development.ย
The World Bank in the Pacific Islands:ย https://www.worldbank.org/en/country/pacificislands
The World Bank has established a new sub-regional office in the North Pacific, covering the Federated States of Micronesia (FSM), Republic of the Marshall Islands (RMI) and Palau. The World Bankโs engagement with these three countries is guided by the Regional Partnership Framework for nine Pacific Island Countries (PIC9 RPF). The RPF has four focus areas: (i) fully exploiting the available economic opportunities; (ii) enhancing access to employment opportunities; (iii) protecting incomes and livelihoods; and (iv) strengthening the enablers of growth opportunities (macroeconomic management, infrastructure and addressing knowledge gaps). In FSM and RMI, the World Bank program has increased substantially, both in number and volume of operations. The sub-regional office is based in Pohnpei, FSM. The current in-country staffing for the North Pacific comprises of a Resident Representative, a Senior Operations Officer, a Country Officer and an Administrative Support staff.ย
The Team Assistant (TA) will carry out the full range of administrative support work, including serving as a receptionist, assisting in the managing of the office, managing processes and monitoring schedules for the Resident Representative and Senior Operations Officer, as well as any other staff located in the office and visiting teams traveling to the North Pacific.ย The work involves performing standard office tasks and liaison with service units, both internally and externally to the office. The candidate would need to proactively ask questions, use the World Bank intranet and other operational programs, and proactively make connections with staff in other Country Offices and our Fiji hub for guidance and advice to achieve the required results.ย
The TA will report functionally to the Resident Representative and work directly with the Senior Operations Officer and Country Officer.ย
This is a 2-year renewable term appointment.
Note: If the selected candidate is a current Bank Group staff member with a Regular or Open-Ended appointment, s/he will retain his/her Regular or Open-Ended appointment. All others will be offered a 2-year term appointment
Roles & Responsibilities
โข Greet visitors and direct them to the appropriate office.โข Answer telephones, route calls, take messages, answer routine inquires and maintain a log of inquiries, as required.ย โข Gather incoming mail from post box and distribute to staff; distribute mail from the WB to government officials, as needed.ย โข Maintain current distribution lists, phone/address lists of contacts, and distributes documents for the team.โข Monitor level of supplies and order stock, distribute office supplies.ย โข Track conference room reservations and meeting needs, as well as organize and maintain the conference room facilities.ย โข Arrange/assist preparation and logistical planning for various events, such as mission visits, conferences, workshops, negotiations.โข Assist with printing, scanning, photocopying and maintaining the technology equipment in the conference rooms.ย โข Run various errands, as required, and resolve office-related malfunctions.ย โข Coordinate schedules taking priorities into account, monitor changes, and communicate information to appropriate staff, inside and outside the country office, including officials outside the World Bank (WB).โข Coordinate and provide logistical support for WB staff visiting the North Pacific, including to facilitate processing of Entry Visas and travel in the North Pacific as well as providing local contact information such as hotels, transportation, and restaurants to visitors.ย โข Draft routine correspondence, project related documents, and proofread materials using proper grammar, punctuation, and style.โข Incorporate agreed comments into documents, making full use of shared drives and software capabilities.โข Use WB systems for data entry and processing pertaining to travel, tracking of assets and procurement and payment of goods and services.ย โข Work productively and effectively often from own initiative providing support to Resident Representative and other country office staff.ย โข Work will involve frequent interaction with the following: Internal Contacts, Other VP and Global Practice (GP) units, IFC and MIGA and other institutional units, staff in all locations, locally and internationally, external Contacts such as Government Officials, Consultants, and External Organizations. โข Support administrative functions and carry out any other related work assigned by the Country Office team.ย
Selection Criteria
โข Preferred education โ High school diploma with 5 years of experience or equivalent combination of education and experience. A university degree would be an advantage.โข Excellent communication skills and proficiency in both written and spoken English and FSM languages (especially Pohnpeian).โข Effective time management and organizational skills and ability to produce high quality work under pressure.ย โข Committed team player with demonstrated inter-personal skills and ability to work effectively in a multi-cultural environment.ย โข High level of discretion in dealing with sensitive or highly confidential matters.ย โข Proficient information technology skills (Microsoft Word, Excel, Outlook and PowerPoint) and willingness to learn new programs and applications as needed.ย โข Working knowledge of SAP and other World Bank applications such as Admin and Operations Portal would be an advantage.โข Ability to retrieve reference materials from various sources (e.g., databases or other filing systems, Joint Library, Internet, etc.).ย โข Ability to draft routine correspondence and edit materials using proper grammar, punctuation, and style.โข Ability to provide hands on support as needed.ย โข Ability to follow through on Country Office priorities in the absence of World Bank staff.ย โข Knowledge of local vendors and government procedures are a plus.โข Ability to quickly become proficient in using advanced functions of Bank standard computer applications and state-of-the-art software along with the WBโs record management and online filing procedures.โข Knowledge of and ability to execute business processes involving diverse and intricate work procedures related to the processing and production of assigned outputs in an accurate and timely manner.โข Demonstrated initiative and resourcefulness.โข Ability to adapt to changing business needs by continuous learning/training.โข The candidate should have the legal right to work in the FSM.
World Bank Group Core Competencies
The World Bank Group offers comprehensive benefits, including a retirement plan; medical, life and disability insurance; and paid leave, including parental leave, as well as reasonable accommodations for individuals with disabilities.
We are proud to be an equal opportunity and inclusive employer with a dedicated and committed workforce, and do not discriminate based on gender, gender identity, religion, race, ethnicity, sexual orientation, or disability.
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