About CHAI
CHAI is a global health organization dedicated to saving lives and improving health outcomes in low- and middle-income countries. With 1,800+ staff across 40+ countries, we work in partnership with governments and the private sector to strengthen and sustain high-quality health systems.
The Opportunity
CHAI is investing in our Talent Acquisition capabilities to support organizational growth, moving toward a more strategic, proactive approach that positions us to attract top talent. We need an experienced TA consultant to assess our current systems and design a differentiated operating model that reflects the diverse hiring realities across our organization-varied skillsets, markets, geographies, and team needs.
This role will work closely with the Acting Head of People and two TA Managers (overseeing recruitment, partnerships, and operations) to co-create the strategy. You will do the heavy lifting-research, analysis, developing options, creating presentations-while ensuring our internal team is engaged throughout and builds ownership of the final recommendations.
The Challenge
As CHAI continues to grow, our current TA approach needs to evolve. We must build capabilities to sustain growth, compete for top talent across diverse roles and geographies, and become more strategic and proactive in how we attract and assess candidates. We need to:
Design an operating model that accommodates different hiring contexts (technical vs. programmatic roles, competitive vs. niche markets, local vs. international recruitment) Reimagine our internal candidate process to surface real challenges and drive transparencyShift from reactive recruitment to proactive pipeline buildingModernize our assessment approaches, including our outdated standard test assignmentBuild stronger partnerships with hiring managers and HR business partnersScope of Work
Note: The deliverables outlined below are substantial but achievable within the timeline. If scope expands materially during the project, we will discuss timeline and budget adjustments.
Phase 1: Current State Assessment and External Benchmarking (Weeks 1-3)
Phase 2: Operating Model Design (Weeks 4-8)
Develop 2-3 operating model options with pros/cons analysis for different hiring contextsDesign workflow variations, team structure options, and partnership model recommendationsCreate options for redesigned internal candidate processResearch and propose modernized assessment alternatives to current test assignmentBuild prioritization framework (impact/feasibility/timeline) and phased implementation roadmapYour deliverables: Operating model options with visual representations, process maps, etc. in PowerPoint presentationPhase 3: Validation & Finalization (Weeks 8-12)
Facilitate working sessions with Acting Head of People and TA Managers to review options and co-create final recommendationsIncorporate team input and refine strategy based on their operational expertiseCreate executive presentation for senior leadershipRevise based on leadership feedback and finalize documentationYour deliverables: Final executive presentation, strategy document, implementation guide, change management plan, success metrics frameworkResponsibilities
Your Role: The \"Leg Work\"
You will be responsible for:
All research, analysis, and synthesisCreating presentation materials and documentationDeveloping options and frameworks for decision-makingProducing polished deliverables ready for leadership reviewManaging project timeline and milestonesThe Acting Head of People and TA Managers will:
Provide organizational context and operational insightsCo-create strategy through structured working sessionsReview and refine your recommendationsBuild ownership and prepare for implementationQualifications
Who You Are
You are comfortable working independently with minimal direction but know when to loop in stakeholders. You balance consulting expertise with adaptability-bringing best practices while designing for CHAI's reality, not a generic playbook. You have worked in resource-constrained environments and understand that elegant solutions often beat comprehensive ones. You thrive on doing the detailed work-research, analysis, polished presentations-while facilitating co-creation with internal teams.
Required Qualifications:
Strongly Preferred:
Experience in international NGOs, global health, or international development sectors where you have navigated resource constraints and diverse country contextsTrack record of designing practical solutions that work in complex, under-resourced environmentsConsulting or project-based TA transformation experienceWhat Success Looks Like
Clear, actionable operating model endorsed by senior leadershipActing Head of People and TA Managers feel genuine ownership over the strategyPolished presentations and documentation ready for leadership without significant reworkPhased roadmap with realistic priorities and defined success metricsSmooth handoff enabling internal implementation without ongoing consultant supportCHAI is an equal opportunity employer committed to building diverse teams. We strongly encourage applications from candidates of all backgrounds, including those from low- and middle-income countries where we work.