Properties
- Function title: Support Assistant - Air Traffic Services (ATS)
- Reference: MA-2025-AST/1017
- Location: Maastricht
- The selected candidate must reside either at this location or within a reasonable proximity that allows for the satisfactory execution of their duties.
- Information about living in Maastricht
- Nature of competition: Internal and external competition
- Applicable regulations: General conditions of employment governing servants at the EUROCONTROL Maastricht Centre
- Type of post: Assistant
- Job level: AST4-AST6 - Check salary simulations for the basic grade
- Generic job title: Specialised Technical/Administrative Assistant
- Number of posts: 1
- Duration of appointment: 5 Year(s) - extension or conversion of the contract is possible โ see โUseful informationโ section
- Security clearance: Security vetting may be required in accordance with the relevant EUROCONTROL security provisions
- Directorate/Service: MUAC/OPS - The Operations Division
- Working arrangement: EUROCONTROL operates a hybrid working model that combines onsite presence with remote work opportunities. Remote working is subject to specific limits set out in internal rules and must align with business needs and managerial approval. Please note that full-time remote work is not permitted.
- Competition publication date: 28/08/2025
- Competition closing date: 18/09/2025 (23:59 Brussels time)
- Reserve list: Applicable - See details in the \"Useful information\" section
Your team
Within the The Directorate Maastricht Upper Area Control Centre,the Operations Division (OPS) is responsible for managing the provision of air traffic services to civil and military airspace users, operational concept development and airspace design. It is also responsible for advising the Director MUAC on military ATM matters and civil-military coordination, and for managing the training of operational and Air Traffic Services Electronics Personnel.
Your role
Your role will be to:
- Provide support to the Head ATS for the planning, execution and monitoring of operations and activities related to the MUAC OPS Room:
- Monitor, report and process entries in the MUAC Supervisor Logbook relating to staffing, compliance (regulations) and competence, and support Head ATS on administrative actions to be taken.
Required qualifications, experience & competencies
Post secondary education or secondary education giving access to post-secondary education, and relevant professional experience of at least 3 years. Internal candidates can check on the intranet to see what level of in-house experience is considered equivalent to educational qualifications where appropriate. A minimum of 5year(s) of relevant working experience. Experience with the creation and maintenance of regulated documents and interaction with regulatory agencies (e.g. support and participate in audits). Experience with management systems like Maastricht Management System (MMS) and the corrective action management process. Experience in supporting operational or administrative processes. Experience in communicating effectively with internal and external stakeholders. Experience with MS Office tools. Experience with document management systems. Knowledge or understanding of the MUAC operational environment. Sensitivity to working in a safety- and compliance-critical environment. Ability to interpret and work with various types of data. Planning & organising: You plan ahead and adapt as required. Problem-solving: You respond to problems as they arise by applying job knowledge. Communication: You foster two-way communication. Teamwork: You display a collaborative approach. Quality focus: You deliver consistent quality in work. Ability to work in a multinational and multicultural environment. Professional conduct in line with the corporate behaviours of the Agency, i.e. result-driven, readiness to change, customer focus, integrity and team-player approach.The working languages of the Agency are English and French. For this particular job, candidates must be proficient users of English at level C1 or C2.
The levels relate to the Common European Framework of References for languages (CEFR).
Useful information
Applications will be accepted from nationals of EUROCONTROL Member States only. The selected candidate may be required to provide documentary evidence confirming they meet the minimum education requirements. They will be informed if and when specific evidence is needed. Please note that no offer (for external candidates) or appointment (for internal candidates) will be made until the necessary evidence, if required, is validated. The selected candidate will be offered a contract for a duration of 5 Year(s) in accordance with the provisions of the Staff Regulations governing officials at EUROCONTROL. This contract may be renewed for a total duration of up to nine (9) years, or it may be converted into an undetermined contract. The selected candidate must successfully complete a probationary period of nine (9) months before being established in the post. Internal candidatesIf selected, the person will keep their current type of appointment duration (undetermined or determined).
The internal staff member with a determined contract will be offered, in principle, an appointment for 5 Year(s) with a maximum total duration of 9 years. The successful candidate shall be appointed at the grade set out in this vacancy notice, or if a group of grades has been published for a job level, in principle at the basic grade of the published job level. Candidates declared suitable who are not selected for the post will be placed on a reserve list for similar roles. The reserve list will be valid for one year from the closing date of applications. Information on salary and benefits can be found on our Careers site EUROCONTROL is an equal opportunities employer. We are committed to equality and diversity. In the event of equal merit, preference may be given to the applicant from the under-represented diversity characteristics in order to complement diversity of teams and rebalance the workforce. Candidates should go to our Careers site and read the tips on how to apply.