Senior Program Assistant

Applications are welcome from internal and external candidates. For all IOM vacancies, applications from qualified and eligible first-tier candidates are considered before those of qualified and eligible second-tier candidates in the selection process. For the purpose of this vacancy, internal candidates are considered first-tier candidates.
  Context

Under the overall supervision of the Chief of Mission (CoM) in Cambodia and direct supervision of the Program Officer, the senior Program Assistant will be responsible for the implementation of migrant protection activities. The candidate will work in close coordination with the Royal Government of Cambodia, United Nations agencies, and non-governmental organizations on various thematic areas such as counter trafficking, gender based violence, return and reintegration, prevention and disability inclusion.  

The incumbent is expected to carry out his/her duties in accordance with strictest moral and ethical standards and with due respect for gender and socio-cultural differences of migrants and victims of trafficking, and in accordance with recognized professional standards. The following are the duties of the candidate for this position.

• Coordinate case management for vulnerable migrants and victims of trafficking (VoTs), including intake, needs assessment, service provision, return, reintegration planning.
• Supervise junior staff and ensure adherence to IOM’s protection principles and data protection protocols.
• Coordinate referrals and service delivery with relevant goventment entities, civil society actors, and service providers
• Support project planning, implementation, and monitoring using IOM’s internal systems 
• Track progress against indicators and ensure data is captured for reporting and forecasting.
• Draft donor reports, internal updates, and contribute to proposal development.
• Monitor the quality of service delivery and adherence to IOM standards and recommend improvements. 
• Coordinate closely with the Ministry of Social and Veteran Affairs and other line ministries and relevant government entities to promote and protect migrants rights 
• Continuo
• Follow migration related news and remain abreast of latest national, regional, and international developments that can affect migration trends and migrant protection 
• Map service providers and actors to identify potential partners and service providers 
• Coordinate implementing partner agreements, conduct regular quality and activitiy monitoring, and provide on the job capacity building 
• Organize and facilitate training sessions for staff and partners on migrant protection topics such as trauma-informed care, referral pathways for victims of trafficking or survivors of gender-based violence, and rights-based approaches.
• Represent IOM in technical working groups and inter-agency coordination platforms.
• Follow IOM confidentiality/privacy guidelines in all case records and personal information of beneficiaries 
• Perform duty travel as required
• Undertake other duties as assigned Education
  • University degree in Social Work, Psychology, International Relations, or related field with four years of relevant experience Accredited Universities are those listed in the UNESCO World Higher Education Database.   Experience
    • Experience in case management, protection programming, and project coordination 
    • Experience in the usage of office software packages (MS Word, Excel, etc.) and knowledge of spreadsheet and data analysis.
    • Familiarity with Cambodian laws, protection systems and service providers.
    • Previous experience working in province and with NGOs and Government officials on the provincial level will be advantageous. Skills
      • Excellent writing skills
      • Excellent communication and negotiation skills, personal commitment, efficiency and flexibility.
      • Ability to work with minimal supervision.
      • Good level of computer literacy and fluent English.
      • Awareness of victims of trafficking/ migration/ protection issues.
      • Ability to work effectively and harmoniously in a team with colleagues from varied cultures and professional backgrounds.
      • Willingness to travel and to work under difficult conditions.
      • Excellent Computer and data base skills Languages
        • Fluency in Khmer is required (oral and written). IOM’s official languages are English, French and Spanish. Proficiency of language(s) required will be specifically evaluated during the selection process, which may include written and/or oral assessments.   Required Competencies   IOM’s competency framework can be found at this link. Competencies will be assessed during the selection process.   Values - all IOM staff members must abide by and demonstrate these three values:
        • Inclusion and respect for diversity: Respects and promotes individual and cultural differences. Encourages diversity and inclusion.
      • Integrity and transparency: Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
    • Professionalism: Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.
  • Courage: Demonstrates willingness to take a stand on issues of importance.
• Empathy: Shows compassion for others, makes people feel safe, respected and fairly treated. Core Competencies – behavioural indicators (Level 2)
• Teamwork: Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.