Senior Operations Associate

Applications are welcome from internal and external candidates. For all IOM vacancies, applications from qualified and eligible first-tier candidates are considered before those of qualified and eligible second-tier candidates in the selection process. For the purpose of this vacancy, internal candidates are considered first-tier candidates.
Established in 1951, IOM is a Related Organization of the United Nations, and as the leading UN agency in the field of migration, works closely with governmental, intergovernmental and non-governmental partners. IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants. 

This position will fall under the overall supervision of the UK Head of Programmes and direct supervision of the National Resettlement and Complementary Pathways Officer.

Under the overall supervision of the UK Head of Programmes and direct supervision of the National Resettlement and Complementary Pathways Officer, the incumbent will have the following duties and responsibilities:

1. Coordinate IOM’s Movement Operations activities in the UK resettlement programmes, including case registration, health assessments, visa facilitation, movement management, arrivals planning, airport operations and staff travel. Support the planning and implementation of the UK Resettlement programmes activities and in complying with donor reporting requirements and IOM standards.  
2. Supervise and coordinate the work of UK Movement Operations team, supporting staff development processes such as hiring, providing training, assigning duties and providing regular performance feedback to staff members to help ensure completion of activities. Collaborate with operations staff to plan, coordinate and optimise workflows and timelines, providing updates to the supervisor and IOM UK management through data, reports and sharing of best practices. 
3. Demonstrate knowledge of applicable SOPs, related systems and databases, and IOM Standards of Conduct. Maintain confidentiality and integrity of all relevant paperwork in line with SOPs, Standards of Conduct, and relevant data protection rules.
4. Coordinate with the programme management to implement updates in programme delivery and assist in communicating necessary changes to relevant country offices. Monitor programme delivery through continuous engagement with IOM UK units, country offices, Headquarters, and UK stakeholders.
5. Support the facilitation of training and induction for IOM staff in Country Offices UK resettlement programme requirements, with particular focus on arrival procedures (ABNs, bookings, assigning escorts, medical cases, vulnerable cases, and unaccompanied minors). Ensure staff can use tools such as MiMOSA and reporting systems for arrival-related tasks.
6. Maintain and update the IOM UK Operations Standard Operating Procedures (SOPs) and the UK resettlement chapter of the Movement Management Manual (MMM), in collaboration with the Compliance lead. 
7. Maintain and check operational data logs, including incident reports and safeguarding reports, in coordination with the supervisor and reporting/compliance leads to support data accuracy and clarity. 
8. Work with the global ICT team to support updates to movement applications such as MiMOSA and UK resettlement systems, based on the programme updates. Support the preparation of reports to meet UK donor requirements. 
9. Liaise with UK Government Departments (UKG), UNHCR, providing input on programme activities and contributing to written and oral briefings, while supporting operational and monitoring tasks.  
10. Apply RMM Protection Mainstreaming Minimum Standards while carrying out all duties and responsibilities and demonstrate the ability to remain professional, impartial and unbiased during all interactions with migrants and colleagues per the IOM Standards of Conduct and instruction on the prevention of sexual exploitation and abuse (PSEA).  Alert the supervisor or management of any issues of non-compliance to SOPs, RMM Protection Mainstreaming Minimum Standards or IOM Standards of Conduct by IOM personnel or partners.
11. Undertake duty travel as needed to participate in meetings, trainings and other programme activities, supporting their planning and facilitation.
12. Perform other related duties as assigned. Education
    • High school diploma with seven years of work experience; or, 
    • Bachelor’s degree in social science, International Relations, Migration Studies, International Development or a related field from an accredited academic institution with five years of relevant work experience.   Accredited Universities are those listed in the UNESCO World Higher Education Database. Experience
      • Familiarity with UK resettlement schemes.
      • Prior experience in Movement Operations, and expertise in relocation or resettlement programmes is essential.
      • Experience of working refugee/migrant sector organisations and experience of liaison with governmental/international bodies and private sector entities preferred.
      • Demonstrated proficiency in IOM-RMM proprietary tools and systems and experience with handling complex cases and workflow in movement management is an advantage.
      • Experience with supervising multiple teams and experience in management roles is essential.
      • Demonstrated knowledge with handling sensitive information and personal data.
      • Experience with handling complex cases and workflow.Skills
        • Computer/software literate with good knowledge of Microsoft Office and ability to use technology and technology driven solutions essential.
        • Strong written and verbal communication skills and ability to effectively communicate with senior level external and internal stakeholders and lead a team.
        • Strong interpersonal and communication skills.
        • Attention to detail and ability to organise own work and that of a team.
        • Self-motivated, objective-driven, and able to use own initiative and work under pressure with minimum supervision.
        • Ability to gather and analyse data using data dashboards and data visualisation tools
        • Flexibility and willingness to work occasionally outside of regular working hours, including weekends, when requiredLanguages IOM’s official languages are English, French and Spanish.Proficiency of language(s) required will be specifically evaluated during the selection process, which may include written and/or oral assessments. 
          • For this position, fluency in English is required (oral and written). 
          • Working knowledge of another official UN language (Arabic, Chinese, French, Russian, and Spanish) is an advantage.
          • Proficiency in Arabic an advantage. Proficiency in Dari, Pashto a particular advantage for this role.  Required Competencies IOM’s competency framework can be found at this link. Competencies will be assessed during the selection process. Values - all IOM staff members must abide by and demonstrate these three values:
          • Inclusion and respect for diversity: Respects and promotes individual and cultural differences. Encourages diversity and inclusion.
        • Integrity and transparency: Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
      • Professionalism: Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.
    • Courage: Demonstrates willingness to take a stand on issues of importance.
13. Empathy: Shows compassion for others, makes people feel safe, respected and fairly treated.Core Competencies – behavioural indicators (Level 2)
14. Teamwork: Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.