Senior Manager, Business Operations & Strategy

Description

Position Title: Senior Manager, Business Operations & Strategy, PIH-USPosition Classification: Regular; Exempt; Full-Time; 40+ Hours/Week (may include some evenings and weekends)Reports To: Executive Director, PIH-USLocation: Employees in this role can work remotely within the U.S. with up to 15% domestic US travel Please note that we do not sponsor U.S. work authorization for this role. Candidates must be able to legally work in the U.S. without visa sponsorship. About PIH-US: Partners In Health United States (PIH-US) is the U.S. arm of Partners In Health, a nonprofit, social justice organization. We envision a future in which health is a human right, not a privilege, in the United States. We seek the transformation of health and social systems so that structures of oppression no longer determine the quality or length of a person’s life. PIH-US accompanies visionary public health and community partners working to build strong, integrated, community-led health systems across the U.S. PIH-US currently supports local health departments, health providers, elected officials, and community leaders to define clear health and racial equity agendas and provide technical advising and operational support to deliver on those commitments. Our current focus communities include Alabama; Pima County, Arizona; Southwest Florida; Newark, New Jersey; North Carolina; and Massachusetts. We capture learnings from across this network to mobilize resources, advance policy change, and lay the groundwork for stronger community health systems nationally. Position Overview: The Senior Manager, Business Operations & Strategy (Senior Manager) will work in close partnership with the PIH-US Executive Director (ED) to continually refine and execute team priorities. The individual is responsible for providing strategic thought partnership and administrative management support to the ED, leading internal communications, and other special projects. The Senior Manager must exhibit strong judgement, diplomacy, discretion, as well as superb organizational skills as this individual will represent the ED and PIH-US with a diverse range of people internally and externally. This role presents an opportunity to work with stakeholders within and outside of the organization in service of building a new program dedicated to advancing health justice in the United States. Responsibilities: Internal communications and coordination (30%)

• Implement systems and tools to enhance communication, collaboration, and knowledge sharing among team members, including efficient use of meeting time
• Lead coordination of PIH-US all-team and leadership team meetings, including agenda development, meeting minutes, tracking action items and follow-up communication; support and coach PIH-US team in designing and leading effective meetings
• Prepare communications on behalf of the ED and ensure that all materials, presentations, and correspondences of the ED reflect priorities, personal and organizational voice, and key messaging points
• Maintain a deep understanding of organizational strategy and priorities and cultivate the ability to communicate them to staff, partners, and stakeholders
• Lead preparation for key meetings and events – externally and internally —including compiling key research, briefing notes, talking points
• Steward relationships across Partners In Health with tact and diplomacy and use creative problem-solving techniques Special projects management and key partner stewardship (30%)
  • Lead programmatic and operational planning for annual PIH-US all-team and leadership team retreats, in close collaboration with ED and Director of Learning & Impact
  • Manage and support Operations Associate on administrative and operational dimensions of team meetings and retreats
  • Support the ED in maintaining strong relationships with key funders and stakeholders; support development of donor pitches and materials in collaboration with Director of Partnerships
  • Manage planning of select strategic initiatives and serve as contributor for tasks or deliverables under ED purview/scope of work
  • Manage select large or cross-functional, team-wide projects or initiatives; bring together important stakeholders and help drive decisions Strategic planning and alignment (25%)
    • Manage PIH-US annual strategic planning process, including leadership team goal and target setting; serve as thought and accountability partner with ED in continually tracking and refining executive strategic priorities
    • Manage and lead continual improvement of accountability tools for implementation of team-wide strategy; coordinate with Learning & Impact team on tracking and communicating progress internally and externally on key goals and metrics; this includes a quarterly review process with each team
    • Support ED and other senior leadership team members in engaging key partners and external advisers in development and review of PIH-US strategy
    • Liaise with OnePIH strategic planning team to ensure PIH-US representation and alignment in organizational-wide plans
    • Serve as a thought partner to the ED in continually improving daily functions and advancing organizational priorities Administrative management (15%)
      • Manage hiring process for roles reporting to the ED in partnership with the Director, Human Resources; support drafting and posting job descriptions, outlining interview processes, and screening candidates
      • Manage travel priorities and logistics for the ED, including accompaniment as needed for high-priority trips and meetings
      • Manage expense reports for the ED
      • Manage calendar/scheduling for ED Qualifications:
        • 5-8 years of relevant experience
        • Exceptional interpersonal skills with the ability to build trusted relationships across and outside of the organization
        • Strong leadership, problem-solving, and strategic thinking skills
        • Proven ability to develop and maintain systems, such as operational structures and strategic accountability tracking; superior attention to detail
        • Excellent oral and written communication skills
        • Discretion and ability to manage confidential information appropriately
        • Demonstrates the organization’s core values of: Commitment, Humility, Integrity and Pragmatic Solidarity/Accompaniment
        • Demonstrates the organization’s core competencies of:
          • Accountability – Able to accept responsibility for one's actions, outcomes, and those of their team.
          • Achieving results – Able to design and conduct work with clarity and integrity: to set realistic targets for themselves and others, ensure availability of resources, monitor progress and performance, accomplish meaningful outcomes, evaluate achievements, and integrate lessons learned.
          • Adaptability – Able to adapt to change, to balance multiple demands, consider new approaches, and persist towards solutions in changing circumstances.
          • Teamwork – Able to work well with others to achieve common goals. Exemplary interpersonal skills; ability to collaborate effectively with culturally diverse staff across departments and country. Organizational Profile Partners In Health (PIH) is a non-profit, global health organization that fights social injustice by bringing the benefits of modern medical science first and foremost to the most vulnerable communities around the world. PIH focuses on those who would not otherwise have access to quality health care. PIH partners with the world’s leading academic institutions to create rigorous evidence that shapes more sound and all-inclusive global health policies. PIH also supports local governments’ efforts to build capacity and strengthen national health systems. As of today, PIH runs programs in 11 countries (Haiti, Kazakhstan, Lesotho, Liberia, Malawi, Mexico, Navajo Nation, Peru, Rwanda, Sierra Leone, United States), where it provides direct care to millions of patients, through public facilities and community engagement. Partners In Health (PIH) is committed to the fundamental principle of equal opportunity and equal treatment for every prospective and current employee. It is the policy of PIH not to discriminate on the basis of race, color, national or ethnic origin, ancestry, age, religion, creed, disability, sex and gender, sexual orientation, gender identity and/or expression, military or veteran status, or any other characteristic protected under applicable federal, state or local law. PIH works in and with a number of governments in and outside the U.S., and to the extent applicable, this statement is intended to incorporate the prohibition of any unlawful discrimination covered by applicable laws in such countries, states and municipalities. Partners In Health participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9. Pay and BenefitsThe expected starting salary range for new hires in this position is between $85,000-95,000/year and may vary depending on multiple individualized factors, including market for the position, job-related knowledge, skills, and experience. The position belongs to a class of roles that have a salary range between $80,000-95,000/year. Subject to the terms and conditions of the applicable plans then in effect, eligible employees may enroll in a 401(k) plan with employer match, as well as participate in organization-sponsored medical, dental, vision, short-term and long-term disability insurance, and basic life insurance plans for the employee and the employee’s eligible dependents. Full time employees will receive 15 days of vacation, 12 sick days, 3 personal days, and 3 volunteer days in addition to paid time off during the week between Christmas and New Year’s Day, the week of July 4th, and 11 additional holidays annually. Partners In Health will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If a reasonable accommodation is needed, please contact: [email protected].