Mission and objectivesUNICEF's primary mission is to uphold the rights of every child worldwide, encompassing all aspects of its work, including programs, advocacy, and operations. The organization's equity strategy aims to reach the most disadvantaged and excluded children and families, turning this commitment into concrete actions. For UNICEF, equity means ensuring all children have the chance to survive, thrive, and reach their full potential, free from discrimination, bias, or favoritism. When children experience social, political, economic, civic, or cultural inequality, their rights are compromised. Increasingly, evidence shows that investing in the health, education, and protection of the most disadvantaged enables all children to fulfill their potential and promotes long-term growth and stability in societies. This focus on equity is crucial, as it advances the realization of children's rights, as outlined by the Convention on the Rights of the Child and fosters equitable national development.
ContextUNICEF Global Shared Services Centre (GSSC): Established in 2016, the UNICEF Global Shared Services Centre (GSSC) has become an essential service provider for UNICEF offices globally. By adopting best practices from shared service centers, UNICEF is expanding the GSSC's role to consolidate transactional and common activities into a unified, globally integrated business services unit. This unit is based on principles of consolidated technologies, embedded analytics, end-to-end process optimization, global process ownership, and integration. The GSSC is committed to advancing business process improvement and innovation, including developing new business solutions through process redesign and optimization, system integration, workflow digitization, and the adoption of cutting-edge technologies like robotic process automation, artificial intelligence, and advanced data analytics. The center maintains a strong focus on enhancing processes and services. Purpose of the Assignment To ensure that knowledge assets supporting key operational services (Recruitment Administrative Services (RAS), Individual Consultancy Services (ICS), Travel, Remote Support are accurate, accessible, and integrated into existing knowledge systems. The role will support both the maintenance of existing materials and the creation of new content in collaboration with technical counterparts. This work must be completed in time to meet the rollout timeline of the services as agreed with regional and divisional stakeholders.
Task DescriptionWithin the delegated authority and under the supervision of the Support Section. The Senior Knowledge Management Associate will perform the following tasks: 1. Knowledge Asset Management โข Review and update existing service-related knowledge materials (e.g., process guides, FAQs, service descriptions) for RAS, ICC, Travel, and Remote Support. โข Ensure alignment with current workflows, policies, and system changes. โข Integrate updated materials into the Service Gateway KM Library and other relevant platforms. 2. Content Development & Coordination โข Where documentation is missing or outdated, coordinate the creation of new materials in collaboration with knowledge focal points and technical leads. โข Ensure content is user-friendly, consistent in tone and format, and meets Knowledge Management(KM) standards. 3. System Integration & Maintenance โข Tag and categorize content appropriately for searchability and relevance. โข Monitor usage and feedback to identify gaps or improvement areas. โข Support automation efforts such as expiry tracking and version control. 4. Stakeholder Engagement โข Liaise with service owners and technical counterparts to validate content and ensure accuracy. โข Collaborate with KM focal points and the Business Innovation Support (BIS) knowledge management team, providing guidance on KM best practices and supporting the onboarding of new contributors. โข Participate in KM network activities to share updates and gather input. โข Attendance at the regular project team meetings is required to understand the evolving timelines and needs of the new services. For example, the new services rollout project team weekly meetings are Mondays at 2pm. This meeting brings together the technical leads for RAS, ICS, Travel, BIS customer care, BIS systems and tools, BIS knowledge products, Global Learning Centre (GLC), Communications, Quality Assurance, Data, Operations budget, People & Culture workforce readiness, and Change Management. Participation in service-specific meetings as needed is also expected. Results/expected outputs โข Updated and validated knowledge materials for all four service areas โข New content developed where gaps exist โข Materials integrated into existing KM systems with appropriate metadata โข Summary report of updates and recommendations for ongoing maintenance
Competencies and valuesUNICEFโs Core Values of Care, Respect, Integrity, Trust and Accountability and Sustainability (CRITAS) underpin everything we do and how we do it. Get acquainted with Our Values Charter: UNICEF Values The UNICEF competencies required for this post are: demonstrates Self Awareness and Ethical Awareness; Works Collaboratively with others; Builds and Maintains Partnerships; Innovates and Embraces Change; Thinks and Acts Strategically; Drive to achieve impactful results; Manages ambiguity and complexity
Living conditions and remarksBudapest, Hungary offers a safe, welcoming, and vibrant living environment for staff at UNICEF GSSC. The city is well-connected with major European and international destinations via regular air travel. It enjoys a temperate climate with four distinct seasons. Accommodation is widely available and varies in style and cost, with modern utilities, reliable electricity, and clean water. The cost of living is moderate, and there is a wide range of food and entertainment options. High-quality healthcare, banking, and communications infrastructure are readily accessible. Working at GSSC offers a rewarding experience in a culturally rich setting, requiring adaptability and a global mindset. Initial contract is issued upon start of assignment for the period indicated above. The contract can be extended depending on continuation of mandate, availability of funding, operational necessity and satisfactory performance. However, there is no expectancy of renewal of the assignment. UN Volunteer entitlements and allowances: The purpose of the allowances and entitlements paid to UN Volunteers is to enable UN Volunteers to sustain a secure standard of living at the duty stations in line with United Nations standards without incurring personal costs. The allowances are in no way to be understood as compensation, reward, or salary in exchange for the UN Volunteerโs service. You can check full entitlements at the duty station at https://app.unv.org/calculator. Monthly Living Allowance (Per month, apx.): HUF 925,166.66 Entry lump sum (one-time payment): USD 400 Exit allowance (for each month served, paid on completion of contract): HUF 55069.44 Medical and life insurance: Cigna Private Insurance Please note that the amounts can vary according to fluctuations in the exchange rate. Leave entitlements: Annual leave: 2.5 days accrued per calendar month Certified sick leave: UN Volunteers are entitled to up to 30 days of certified sick leave based on a 12-month cycle. This amount is reset every 12-month cycle. Uncertified sick leave: 7 days for 12 months and 4 days for shorter assignments Learning leave: 10 working days per consecutive 12 months (shorter assignments are prorated) Maternity Leave: 16 weeks Paternity Leave: 10 days For more information on entitlements please read the Condition of Service (https://explore.unv.org/cos). Volunteerism is understood as a wide range of activities undertaken of free will, for the general public good, for which monetary reward is not the principal motivating factor.