THE ORGANIZATIONAL SETTING
The International Civil Aviation Organization (ICAO) sets international Standards and Recommended Practices (SARPs) for aviation safety, air navigation, security and environmental protection.ย To that effect, ICAO is a knowledge-based organization engaged in the development of intellectual property.ย The Bureau of Administration and Services (ADB) plays a lead role in the effective and efficient administrative management of the Organization by ensuring the provision of high-quality physical and human resources, by applying the highest standards of work ethics and conduct, and by using results-based management skills and tools to support the Organization in implementing its Strategic Objectives, in order to serve all stakeholders of the world aviation community.
The Property Control, Logistics, and Commissariat Unit (PCL) is responsible for the efficient management and safeguarding of ICAOโs physical property, including assets, heritage donations, and official gifts. PCL oversees operations at the Shipping/Receiving area of ICAO Headquarters, coordinating facility access and ensuring the efficient receipt and distribution of deliveries, mail, parcels, and diplomatic pouches. PCL is also responsible for managing retail operations of ICAOโs Duty-Free Shop (Commissariat), including inventory management, sales operations, customer service, and ensuring strict compliance with applicable regulations and organizational policies. The incumbent is expected to work under the general supervision of the H/PCL, with whom s/he consults on complex technical matters.
ย
Function1 (incl. Expected results) Support the launch of an e-commerce website for ICAOโs Duty-Free store (Commissariat),ย achieving results such as: Collaborate with the Point of Sale (POS) service provider, LightSpeed, to design and configure an e-commerce platform that fully meets the operational and functional requirements of the Commissariat. Develop clear, user-friendly training materials and documentation for Commissariat staff and customers, including step-by-step guides for account creation and online navigation. Manage and maintain the e-commerce website, ensuring content accuracy, product availability, pricing updates, and system functionality. Provide prompt and courteous support to online customers, assisting with account issues, order inquiries, and general troubleshooting. Review and process incoming online orders, coordinate order fulfilment, and assist with preparing items for customer pick-up, ensuring timely and accurate delivery. Monitor online store performance and customer feedback to suggest improvements in user experience, and service delivery. Coordinate with internal teams to align online and in-store inventory, promotions, and customer communications.ย Function 2 (incl. Expected results) Support retail operations of the Commissariat,ย achieving results such as: Processing customer purchases efficiently using the LightSpeed Point of Sale (POS) system, ensuring all transactions, payments, and receipts are accurately recorded and reconciled. Delivering excellent customer service to international clientele, assisting with product selection and offering knowledgeable recommendations on wines, spirits, and tobacco products. Perform efficient batch updates to product dataโincluding descriptions, categories, and pricingโusing Microsoft Excel and the LightSpeed POS system to maintain up-to-date and accurate inventory information. Support merchandise procurement efforts for stock replenishment and recommend new products based on consumer preferences, market trends, and seasonal demand. Assist with inventory management tasks, including restocking shelves, labelling items, and accurately recording new merchandise in the POS system. Collaborate with team members to ensure smooth daily operations and provide backup support during high-traffic periods or special events.ย Function 3 (incl. Expected results) Support the PCL Unit in asset management and logistics operations,ย achieving results such as: Efficiently catalogue PCLโs collection of art and gift donations within an online database system. Accurately enter detailed item information into digital records and efficiently capture images for documentation purpose Schedule and process incoming requests to access the Receiving and Shipping area, ensuring compliance with security protocols. Handle incoming mail, parcels and packages and coordinate with recipients to facilitate timely notifications and pickups. Function 4 (incl. Expected results) Performs other duties, as assigned.
ย QUALIFICATIONS AND EXPERIENCE ย Educational background ย Essential Completion of CEGEP (or equivalent post-secondary education) in Information Technology, Business Administration, Marketing, or a closely related field. Desirable Additional training or certification in e-commerce platforms, digital marketing, advanced Microsoft Excel, web development, or inventory management systems.
ย Professional experience and Knowledge
ย Essential A minimum of five (5) years of combined professional experience in e-commerce or retail management, business administration, marketing, or a related discipline. Desirable Demonstrated experience in managing e-commerce websites, preferably within the retail beverage or alcohol sector. Experience working in an international organization or in providing services to a global or multicultural clientele.
ย Language Skill
ย Essential Fluent reading, writing and speaking abilities in English and French. Desirable A working knowledge of any additional official languages of the Organization (Arabic, Chinese, Russian, Spanish).
ย CONDITIONS OF EMPLOYMENT
It should be noted that this post is to be filled for a period of 6 months. Please note that the daily rate for Band A varies from CAD186 to CAD 248 per day.
ย
ย NOTICE TO CANDIDATES ICAO does NOT charge any fees or request money from candidates at any stage of the selection process, nor does it concern itself with bank account details of applicants. Requests of this nature allegedly made on behalf of ICAO are fraudulent and should be disregarded.