Project Assistant - Help line Operator

Internal and external candidates will be considered for this vacancy. For the purposes of this vacancy, internal candidates are defined as staff members holding a regular, fixed-term or short-term graded or ungraded contract, including Junior Professional Officers (JPOs), staff on Special Leave Without Pay (SLWOP), and staff members on secondment/loan released by the Organization, unless otherwise specified in their contract. Staff members holding a regular, fixed-term or short-term graded contract will not retain their contract type if appointed to an ungraded position.
  Context Under the direct supervision of the Head of Protection and under the overall supervision of the Head of Office, the Project Assistant will be participating in information provision and operation and support of helpline

• Receives calls to the IOM Czechia helpline and provides transparent and truthful information and support to migrant callers.
• Cover the informational request from the local partners, governmental institutions and field workers on referral pathways .
• Keeps a clear record of cases assisted for further analyses of utilization of the service, maintains clients´ folders.
• Keeps track of the latest developments and keeps record of new information relevant to the helpline.
• Collaborates with IOM legal support.
• Refers beneficiaries to other partners or institutions if necessary.

  Cooperates with the partner organisation on redirecting the incoming request for the specific request such as mental health and psychological support. 

  • Conducts preliminary evaluation of needs of the beneficiaries.
  • Gathers and archives data, information and supporting documentation necessary for the project implementation.
  • Assists in preparation of periodic and final reports to donors, including filing and preparation of supporting documentation, in briefings, background information, narratives and statistical analyses as necessary and required. 
  • Assists in service mapping activities.
  • Acts as an interpreter/translator in relevant languages if appropriate.
  • Actively participates in related events, meetings and trainings in the capital as well as in regions and implements the gained skills and knowledge in the daily work. 
  • Performs other tasks and undertakes national travels as assigned Education

    Bachelor’s degree or higher in Political Science, Social Science, International Relations, Law or related field from an accredited academic institution, with two years of relevant professional experience

    OR 

    High School degree from an accredited academic institution, with four years of relevant professional experience

    Accredited Universities are those listed in the UNESCO World Higher Education Database.   Experience

    Minimum 2 years’ experience in liaising with governmental authorities, other national/international institutions, or NGOs;

    Minimum 2 years’ experience with direct assistance to migrants.

    Skills

    Knowledge of Office 365 tools;

    📚 𝗗𝗶𝘀𝗰𝗼𝘃𝗲𝗿 𝗛𝗼𝘄 𝘁𝗼 𝗚𝗲𝘁 𝗮 𝗝𝗼𝗯 𝗶𝗻 𝘁𝗵𝗲 𝗨𝗡 𝗶𝗻 𝟮𝟬𝟮𝟯! 🌍🤝 𝗥𝗲𝗮𝗱 𝗼𝘂𝗿 𝗡𝗘𝗪 𝗥𝗲𝗰𝗿𝘂𝗶𝘁𝗺𝗲𝗻𝘁 𝗚𝘂𝗶𝗱𝗲 𝘁𝗼 𝘁𝗵𝗲 𝗨𝗡 𝟮𝟬𝟮𝟯 𝘄𝗶𝘁𝗵 𝘁𝗲𝘀𝘁 𝘀𝗮𝗺𝗽𝗹𝗲𝘀 𝗳𝗼𝗿 𝗨𝗡𝗛𝗖𝗥, 𝗪𝗙𝗣, 𝗨𝗡𝗜𝗖𝗘𝗙, 𝗨𝗡𝗗𝗦𝗦, 𝗨𝗡𝗙𝗣𝗔, 𝗜𝗢𝗠 𝗮𝗻𝗱 𝗼𝘁𝗵𝗲𝗿𝘀! 🌐

    ⚠️ 𝐂𝐡𝐚𝐧𝐠𝐞 𝐘𝐨𝐮𝐫 𝐋𝐢𝐟𝐞 𝐍𝐨𝐰: 𝐏𝐨𝐰𝐞𝐫𝐟𝐮𝐥 𝐓𝐞𝐜𝐡𝐧𝐢𝐪𝐮𝐞𝐬 𝐡𝐨𝐰 𝐭𝐨 𝐠𝐞𝐭 𝐚 𝐣𝐨𝐛 𝐢𝐧 𝐭𝐡𝐞 𝐔𝐧𝐢𝐭𝐞𝐝 𝐍𝐚𝐭𝐢𝐨𝐧𝐬 𝐍𝐎𝐖!

    Communication with respect to cultural differences; 

    Effective time management;

    Team work;

    Punctuality in administrative processes. 

    Knowledge of work with Amazon Connect or other calling services is an asset.

    Languages

    For all applicants, fluency in English, Ukrainian and Czech is required (oral and written).

    IOM’s official languages are English, French and Spanish. Proficiency of language(s) required will be specifically evaluated during the selection process, which may include written and/or oral assessments.   Required Competencies   IOM’s competency framework can be found at this link. Competencies will be assessed during the selection process.   Values - all IOM staff members must abide by and demonstrate these three values:
  • Inclusion and respect for diversity: Respects and promotes individual and cultural differences. Encourages diversity and inclusion.
• Integrity and transparency: Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.

Indicative take home pay for this vacancy is 42.800 CZK per month.