This is a hybrid position which requires 8 days per month in the office. You can be based in our office in Kigali or Nairobi. Existing work authorization is required at the time of application submission as WRI is unable to sponsor any visa work sponsorship for this position.
About the Program:
The Global Restoration Initiative at WRI informs, enables, and invests in people restoring degraded land. TerraMatch, the initiativeโs flagship online platform, was launched in 2020 to connect restoration champions with funding and technical assistance. The platform vets projects, facilitates funding applications, supports project growth, and monitors restoration progress.
TerraMatch plays a critical role in accelerating locally led restoration in Africa, where 65% of land is degraded. By providing funding, technical expertise, and monitoring tools, the platform empowers organizations to restore landscapes, benefiting both communities and ecosystems.
Through TerraFund for AFR100, TerraMatch facilitates grant and loan applications for restoration projects and enterprises. Since 2023, it has expanded its support to three priority landscapes; Kenyaโs Greater Rift Valley, Lake Kivu & Rusizi River Basin (Burundi, DRC, Rwanda), and Cocoa Belt of Ghana.
TerraMatch also hosts the Monitoring, Reporting, and Verification (MRV) hub for 120+ projects, including 100+ active projects funded through TerraFund for AFR100.
Job Highlight:
You will provide direct support to restoration project developers and managers across Africa as they navigate TerraMatch. You will assist new applicants in submitting funding requests and help funded projects report their progress. You will be engaging with project developers, translating their feedback and concerns into actionable recommendations for the TerraMatch development team, and ensuring they have access to the resources and expertise needed to successfully manage their projects. You will integrate equity into your work.
You will also manage communications between TerraFund and restoration champions, including preparing and distributing the biweekly TerraFund Update. Additionally, you will oversee and facilitate the TerraFund webinar series by drafting agendas, hosting sessions, and following up with participants. Since this role requires frequent engagement with restoration champions across multiple regions, you will work in both English and French to ensure effective communication.
You will report to the Product Associate, TerraMatch, with a dotted line to the Community Manager, TerraFund. You will be supported by the global TerraMatch product team and WRI project managers, restoration experts, and partners, including One Tree Planted and VIA Foundation, to ensure that restoration champions receive the support they need.
What will you do:
User support and administration (90%):
- Coordinate with the Africa-based Product Associate to create a seamless customer support experience, answering questions and providing feedback promptly
- Onboard new African TerraMatch users during funding application cycles and as they transition to funded projects
- Fulfill technical support requests from restoration champions, project managers at WRI and partner organizations that use the product.
- Create and update instructional and support materials to facilitate user success and satisfaction with the TerraMatch product
- Facilitate one-on-one and group training for users on new TerraMatch features and product capabilities
- Manage communication between TerraFund & restoration champions via email, WhatsApp, and TerraMatch, including the biweekly TerraFund Update
- Facilitate the TerraFund webinar schedule; draft agenda, host, and send follow-ups
Product Development (10%):
- Work with the Product Associate to better understand feedback from TerraMatch users and help incorporate user priorities into product features
- Write and test tickets for developers based on user feedback to help address active bugs or minor improvements to the product.
What will you need:
- Education: You have completed a bachelorโs in information technology, GIS, data science, marketing and communications, project management, or a related field. Relevant work experience in lieu of degree is accepted
- Experience: You have 3+ years of full-time experience in communications and engagement, customer service, project management, or administration
- Experience training users in-person, virtually, and through written materials
- Experience developing organizational and tracking systems to streamline workflows for yourself and your team
- Demonstrated experience in customer support for online platforms, preferably in Africa
- Willingness and ability to travel roughly 30% in the DRC, Burundi, Rwanda and Kenya
- Experience working in the agricultural, climate, environment sector is desirable
- Languages: you have verbal and written proficiency in English and French
- Requirements: Existing work authorization is required where this position is based. WRI is unable to support visa applications.
Potential Salary:
Salary is commensurate with experience and other compensable factors. WRI offers a competitive remuneration and benefits package.
How to Apply:
Please submit a resume with a cover letter by 13 May 2025. You must apply through the WRI Careers portal to be considered. We may close for applications sooner if we receive a high volume of applications from qualified candidates.
What we offer:
- A competitive salary
- Access to the WRI global network with the opportunity to exchange with and learn from passionate colleagues working at the cutting edge of their fields across Asia, Africa, Europe, Latin America and the US
- The chance to have an impact and to develop your career within a mission driven organization with access to varied learning and training opportunities.
- A workplace that strives to put diversity and inclusion at the heart of our work
- The opportunity to join and get involved in different working groups and affinity groups to shape the future of WRI
- Commitment to hybrid working model with flexible working