Applications are welcome from internal and external candidates. For all IOM vacancies, applications from qualified and eligible first-tier candidates are considered before those of qualified and eligible second-tier candidates in the selection process. For the purpose of this vacancy, internal candidates are considered first-tier candidates.
Please note that this job description covers 3 roles:
Movement Operationsย Associate Visas/Bookings Arrivalsย Commercial ย Movement Operations Associate Visas/Procurement Arrivals Charters Movement Operations Associate Visas/ Bookings Arrivals Planning
We require all applicants to mention in their cover letter which one of these roles, they wish to apply for.
Under the overall supervision of the Senior Operations Associate and direct supervision of the Senior Movement Operations Associate, the incumbent willย have the following duties and responsibilities:
Support daily movement management and arrival planning processes as per the UK resettlement programmes in close coordination with UK reception stakeholders and IOM country offices to facilitate safe and dignified travel for beneficiaries. Assist with coordinating the mass import of ready-for departure cases intoย IOMโs proprietary tools and systems; support data analysis based on final destination; assist with booking plans for individual cases; enter data and assign cases to pre-flights in MiMOSA; prepare advance booking notifications (ABNs); and follow up on medical travel requirements and other programme-specific travel requirements. Liaise with IOMย country offices to check readiness of travel for beneficiaries traveling to the United Kingdom under all UK resettlement schemes. This includes collecting and sharing information for monitoring and reporting on Key Performance Indicators (KPIs) related to UK visa facilitation, host country visa extensions and exit permit processes. Provide support for other pre-departure processes as required Assist in organizing and completing bookings for IOM beneficiaries or staff traveling on duty, in a timely manner and in accordance with the Handbook of IOM Tariffs (HIT) and SOPs. Share travel information with internal and external stakeholders.ย Where movement management involves charter flight operations, work in coordination with the supervisor to follow up on preparation of accurate flight manifests, assigning of appropriate escorts, clearances and issuance landing permits and all associated paperwork to facilitate smooth charter flight operations. Assist with assigning escorts to UK-bound movements in accordance with UK Resettlement programme requirements and support the regular updating of SOPs on escorting duties and organizing basic briefings or information-sharing for staff and external providers on escorting procedures.ย Receive and log incident reports (e.g., missing luggage, medical emergencies, escort issues, transit problems) via email and enter them into the UK Operations Incident Report Database. Follow up as instructed. Maintain accurate records of operational files and related data on arrivals and visa processing, including compiling requested statistical information and ensuring that movement management and arrival databases are regularly updated. Perform data entry and maintain movement data files in the respective management tools. Verify that data sent from IOMย country offices is complete and aligned with donor requirements, and record ticket orders for Inventory Reports. When required, assist the team providing airport arrival and transit support, includingย meeting the beneficiaries at arrival gates and helping them with arrival procedures at UKย airports. Support the preparation of briefing documents and reports on movement management, visa facilitation and arrivals activities, and contribute basic inputs for project monitoring and reporting as requested.ย Demonstrate an understanding of applicable SOPs, related systems and databases, and IOM Standards of Conduct. Maintain confidentiality and integrity of all relevant paperwork in line with SOPs, Standards of Conduct and relevant data protection rules.ย Apply RMM Protection Mainstreaming Minimum Standards in daily tasks and remain professional, impartial and unbiased during all interactions with migrants and colleagues per the IOM Standards of Conduct and instruction on the prevention of sexual exploitation and abuse (PSEA).ย Alert the supervisor or management of any issues of non-compliance to SOPs, RMM Protection Mainstreaming Minimum Standards or IOM Standards of Conduct by IOM personnel or partners. Undertake duty travel as needed to provide logistical and operational support during meetings, trainings and other programme activities, as instructed. Perform other related duties as assigned. Education
High school diploma with five years of work experience; orย Bachelorโs degree in social science, International Relations, Regional Studies or a related field from an accredited academic institution with three years of relevant work experience. ย Accredited Universities are those listed in the UNESCO World Higher Education Database. ย Experience
Familiarity with UK resettlement schemes.ย Prior experience in programs including movement operations component, particularly in resettlement programs within humanitarian organizations.ย Prior experience in working with airlines or transportation industry.ย Capacity to liaise with airlines, airport authorities and transportation service providers. Demonstrated proficiency in IOM-RMM proprietary tools and systems and experience with handling complex cases and workflow in movement management is an advantage.ย Proven ability to work with vulnerable migrants and refugees or unaccompanied children.ย Experience of working refugee/migrant sector organisations preferred. Skills
Computer/software literate with good knowledge in Microsoft Office. Strong interpersonal and communication skills. Attention to detail and ability to organize. Self-motivated, and able to use own initiative and follow instructions when directed.ย Flexibility and willingness to work occasionally outside of regular working hours, including weekends, when required. Languages ย IOMโs official languages are English, French and Spanish. Proficiency of language(s) required will be specifically evaluated during the selection process, which may include written and/or oral assessments. ย
For this position, fluency in English is required (oral and written).ย
Working knowledge of another official UN language (Arabic, Chinese, French, Russian, and Spanish) is an advantage.
Proficiency in Arabic an advantage. Proficiency in Dari, Pashto a particular advantage for this role.
Required Competencies ย IOMโs competency framework can be found at this link. Competencies will be assessed during the selection process. ย Values - all IOM staff members must abide by and demonstrate these three values:
Inclusion and respect for diversity: Respects and promotes individual and cultural differences. Encourages diversity and inclusion. Integrity and transparency: Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct. Professionalism: Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges. Courage: Demonstrates willingness to take a stand on issues of importance. Empathy: Shows compassion for others, makes people feel safe, respected and fairly treated. Core Competencies โ behavioural indicators (Level 1)
Teamwork: Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results. Delivering results: Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes. Managing and sharing knowledge: Continuously seeks to learn, share knowledge and innovate. Accountability: Takes ownership for achieving the Organizationโs priorities and assumes responsibility for own actions and delegated work. Communication: Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way. Managerial Competencies โ behavioural indicators (Level 1) (applicable only if position is with direct reports)
Leadership: Provides a clear sense of direction, leads by example and demonstrates the ability to carry out the Organizationโs vision. Assists others to realize and develop their leadership and professional potential. Empowering others: Creates an enabling environment where staff can contribute their best and develop their potential. Building Trust: Promotes shared values and creates an atmosphere of trust and honesty. Strategic thinking and vision: Works strategically to realize the Organizationโs goals and communicates a clear strategic direction. Humility: Leads with humility and shows openness to acknowledging own shortcomings. Notes
Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation. This selection process may be used to staff similar positions in various duty stations. Recommended candidates will remain eligible to be appointed in a similar position for a period of 24 months. This post is subject to local recruitment. Only those holding a valid residence and work permit for the country where this position is based will be eligible for consideration. Appointment will be subject to certification that the candidate is medically fit for appointment, verification of residency, visa, and authorizations by the concerned Government, where applicable. IOM has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and IOM, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination based on gender, nationality, age, race, sexual orientation, religious or ethnic background or disabilities. IOM does not charge a fee at any stage of its recruitment process (application, interview, processing, training or other fee). IOM does not request any information related to bank accounts. IOM only accepts duly completed applications submitted through the IOM online recruitment system. The online tool also allows candidates to track the status of their application. For further information and other job postings, you are welcome to visit our website: IOM Careers and Job Vacancies
