Operations Associate

The Clinton Health Access Initiative, Inc. (CHAI) is a global health organization committed to our mission of saving lives and reducing the burden of disease in low-and middle-income countries. We work at the invitation of governments to support them and the private sector to create and sustain high-quality health systems.

CHAI was founded in 2002 in response to the HIV/AIDS epidemic with the goal of dramatically reducing the price of life-saving drugs and increasing access to these medicines in the countries with the highest burden of the disease. Over the following two decades, CHAI has expanded its focus. Today, along with HIV, we work in conjunction with our partners to prevent and treat infectious diseases such as COVID-19, malaria, tuberculosis, and hepatitis. Our work has also expanded into cancer, diabetes, hypertension, and other non-communicable diseases, and we work to accelerate the rollout of lifesaving vaccines, reduce maternal and child mortality, combat chronic malnutrition, and increase access to assistive technology. We are investing in horizontal approaches to strengthen health systems through programs in human resources for health, digital health, and health financing. With each new and innovative program, our strategy is grounded in maximizing sustainable impact at scale, ensuring that governments lead the solutions, that programs are designed to scale nationally, and learnings are shared globally.

At CHAI, our people are our greatest asset, and none of this work would be possible without their talent, time, dedication and passion for our mission and values. We are a highly diverse team of enthusiastic individuals across 40 countries with a broad range of skillsets and life experiences. CHAI is deeply grounded in the countries we work in, with majority of our staff based in program countries. Learn more about our exciting work: http://www.clintonhealthaccess.org

CHAI is an Equal Opportunity Employer, and is committed to providing an environment of fairness, and mutual respect where all applicants have access to equal employment opportunities. CHAI values diversity and inclusion and recognizes that our mission is best advanced by the leadership and contributions of people with diverse experience, backgrounds, and culture.

CHAI is seeking an Operations Associate to support CHAI’s COO and senior management team. The position offers an opportunity for the candidate to work closely with senior leaders and gain unique insight into key strategic public health issues as well as how CHAI will develop and execute strategies to address these challenges. The Operations Associate will work closely with the Chief of Staff to the COO as well as staff across all levels of the organization, including functional teams (Finance, Human Resources, etc.), global program teams and country-based teams.

Responsibilities

Analytical and Project Management Support - 40%

• Conduct research and analyses to support high-impact strategic initiatives in partnership with Chief of Staff to COO and senior management team
• Provide project management support for special projects, including internal stakeholder management, development of meeting materials, and drafting of internal communication
• Conduct research and develop talking points for the COO in advance of key meetings

  Meeting Planning - 30%

  • Support scheduling, logistics, and communications for Leadership Council meetings, program review meetings, regional meetings, etc
  • Support development of agenda, meeting materials, and other documentation for key meetings, ensuring quality and internal consistency

    Administrative Support for COO – 30%

    • Manage calendars, including the scheduling of calls, meetings, and travel
    • Coordinate travel logistics including: booking flights, hotel accommodation, ground transportation, ensuring compliance with country-specific entry or exit requirements, procuring visas and communication with relevant stakeholders
    • Track receipts and prepare and submit monthly expense reports

      Qualifications

      • Bachelor’s degree plus 3-5 years of relevant experience.
      • Exceptional research, writing, and strategic analysis skills
      • Ability to manage sensitive information and communications with discretion.
      • Highly motivated to seek out resolutions, work independently and self-motivate with limited oversight from manager.
      • Previous experience working remotely with a decentralized team and working in or supporting a CHAI country office highly desired.
      • Detail-oriented with demonstrated ability to manage complex projects involving multiple stakeholders at one time; commitment to using established organizational principles to ensure that all tasks are completed, both large and small.
      • Ability to communicate effectively with people of varied professional and cultural backgrounds.
      • Keen attention to professional email etiquette, especially with regard to the transmission of sensitive data.
      • Proven ability to work efficiently and independently in a fast-paced environment.
      • High proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)

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