The Clinton Health Access Initiative, Inc. (CHAI) is a global health organization committed to our mission of saving lives and reducing the burden of disease in low-and middle-income countries. We work at the invitation of governments to support them and the private sector to create and sustain high-quality health systems.
CHAI was founded in 2002 in response to the HIV/AIDS epidemic, with the goal of dramatically reducing the price of life-saving drugs and increasing access to these medicines in the countries with the highest burden of the disease. Over the following two decades, CHAI has expanded its focus. Today, along with HIV, we work in conjunction with our partners to prevent and treat infectious diseases such as COVID-19, malaria, tuberculosis, and hepatitis. Our work has also expanded into cancer, diabetes, hypertension, and other non-communicable diseases, and we work to accelerate the rollout of lifesaving vaccines, reduce maternal and child mortality, combat chronic malnutrition, and increase access to assistive technology. We are investing in horizontal approaches to strengthen health systems through programs in human resources for health, digital health, and health financing. With each new and innovative program, our strategy is grounded in maximizing sustainable impact at scale, ensuring that governments lead the solutions, that programs are designed to scale nationally, and learnings are shared globally.
At CHAI, our people are our greatest asset, and none of this work would be possible without their talent, time, dedication and passion for our mission and values. We are a highly diverse team of enthusiastic individuals across 40 countries with a broad range of skill sets and life experiences. CHAI is deeply grounded in the countries we work in, with the majority of our staff based in program countries. Learn more about our exciting work: http://www.clintonhealthaccess.org
CHAI is an Equal Opportunity Employer, and is committed to providing an environment of fairness, and mutual respect where all applicants have access to equal employment opportunities. CHAI values diversity and inclusion, and recognizes that our mission is best advanced by the leadership and contributions of people with diverse experience, backgrounds, and culture.
Role Overview
CHAIโs Global Operations team seeks a strategic and operations-oriented professional to serve as the Manager, Non-Program Country (NPC) Operations. This full-time position (100% FTE) will act as CHAIโs central point of coordination for operational management and compliance-related efforts in non-program countries โwhere CHAI employs staff but does not implement active programs or maintain country offices.
The Manager, NPC Operations will enhance operational effectiveness, reduce administrative burden, and ensure compliance with local expectations in NPCs by working closely with CHAIโs enabling support functions, namely Global Operations, Finance, HR, Legal & Compliance and in-country focal points. The lead will play a critical role in preserving staff equity and aligning CHAIโs global operating model with emerging needs.
Expected travel: 15-20% to relevant NPCs.
Base Location is flexible to countries in which CHAI operates, subject to country leadership approval and work authorization.
Responsibilities
Navigating Country Frameworks & Requirements (30%)
Lead efforts to align CHAIโs operations with local country requirements and expectations in each NPCProject manage key registrations, reporting requirements, and internal protocols to ensure smooth operationsTrack country-specific risks, timelines, and requirements in NPCs, while ensuring CHAI remains responsive and in compliance in each locationFinancial Oversight and Risk Management (25%)
Monitor and advise Global Operations and Finance on financial implications tied to operating structures in each NPC (e.g., banking models, payroll efficiency, taxation)Identify cost-saving strategies and process improvements tailored to country-specific financial environments.Collaborate with Finance to streamline payroll, pension models, and vendor managementPartner with CHAIโs Global Finance team to ensure all financial filings are properly submitted to relevant government entitiesLead development of country-specific policies and procedures as required in each jurisdiction, in partnership with relevant subject-matter experts and organization-wide policy ownersOperational Coordination and Institutional Setup (20%)
Lead setup or realignment of local operations, including initiating transitions in registration or banking processes where appropriateCoordinate with CHAIโs Global Operations team and with current CHAI staff in NPCs, who will serve as in-country focal points, to manage workflows and resolve challengesImplement scalable frameworks for managing CHAIโs presence in non-program countries moving forwardLead vendor procurement and management of local vendors, as neededStaff Support (15%)
Work with Global Operations and HR to ensure consistent and equitable staff support across all NPCsIdentify and address disparities in benefits or operational support (e.g., retirement contributions, local payroll logistics)Support onboarding and ongoing support for CHAI team members based in NPCsProcessing of visa letters for CHAI staff visiting NPCsWorks with the Safety & Security Department to uphold CHAIโs duty of care and support, tracking and responding to security incidentsStrategic Planning and Engagement (10%)
Collaborate with CHAIโs Global Operations team to define the purpose, role, and long-term strategy for each non-program countrySupport decision-making around possible expansion, consolidation, or exit of CHAI presence in specific NPCs Present periodic key updates and proposals to CHAIโs Operations Committee and other key stakeholdersQualifications
Bachelorโs degree required; a concentration in business, public administration, or international affairs is a plus French language proficiency is required, as French is the primary language in some NPCs 5โ7 years of experience in global operations, nonprofit management, or program coordination within a complex, international settingProven experience managing operational and compliance processes across multiple countries, including understanding of legal employment and contractual frameworksStrong project management, communication, and interpersonal skillsExperience working with diverse teams across time zonesExperience in developing internal protocols and procedures and supporting implementationExperience in liaising with governmental and local authoritiesDetail-oriented with strong organization and time-management skillsStrong written and verbal communication skillsAbility to navigate ambiguity and problem-solve creatively.#jobreference3 #region1