Mission and objectivesUNICEF works in some of the worldโs toughest places, to reach the worldโs most disadvantaged children. To save their lives. To defend their rights. To help them fulfilling their potential. Across 190 countries and territories, we work for every child, everywhere, every day, to build a better world for everyone. And we never give up. In the East Asia and Pacific Region, UNICEF works to uphold the rights of all children. This means the rights of every child, irrespective of their nationality, gender, religion or ethnicity, to: โข survival โ to basic healthcare, peace and security; โข development โ to a good education, a loving home and adequate nutrition; โข protection โ from abuse, neglect, trafficking, child labour and other forms of exploitation; and โข participation โ to express opinions, be listened to and take part in making any decisions that affect them Recognizing children, adolescents and youth have a right to participate in decisions that affect their lives, a right to a healthy and safe environment, and a right to protection from harm, UNICEF is calling for governments and businesses to address the climate crisis through reduction in greenhouse emissions, increased investment in childrenโs awareness and climate literacy, and by engaging young people in environmental and climate related policy making.
ContextThe UNICEF Thailand aims to nurture Diversity Inclusion workforce which youths helping to drive changes and support programme through Human Resources Management on improving the lives of children. The UNV Volunteer โ Junior Administrative Assistant (Protocol and Travel) will be tasked to assist in data tracking, monitoring, and reporting on staffโs information relevant to travel documents required by local authorities to perform the role in Thailand. The role also involves coordination with internal and external stakeholders to support work efficiency of the unit as well as Common Services Unit of UNICEF Offices in Bangkok.
Task DescriptionUnder the direct supervision of Administrative Associate โ Travel and Protocol, the National UN Youth Volunteer will : Coordinate Travel Arrangements : ยท Liaise with UNICEF-approved travel agents to obtain fare quotations, secure flight reservations, and evaluate airfare options in accordance with UNICEF Travel Procedures. ยท Ensure timely and cost-effective travel planning for staff, consultants, and eligible dependents. Provide Visa and Immigration Support ยท Facilitate visa arrangements for all categories of official travel, including duty travel, reassignment, and onboarding. ยท Provide procedural guidance and document support for Thai Visa Authorization, Thai Resident Permits, and Re-entry Visas for UNICEF staff, UN Volunteers, consultants, and their eligible dependents. ยท Ensure full compliance with host country regulations and Ministry of Foreign Affairs protocols. Assist with Protocol Administration ยท Support the preparation and submission of official documentation required for diplomatic privileges, visa endorsements, and residency-related matters. ยท Maintain liaison with relevant government agencies and internal units to ensure smooth processing and timely renewals. Manage Records and Documentation ยท Digitize and organize documents, maintaining structured records in shared folders for team access and audit readiness. ยท Keep travel logs and statistics updated to support operational reporting and visibility across units. Review and Verify Travel Invoices ยท Review invoices for air tickets and travel reimbursements to ensure accuracy, compliance, and proper documentation prior to submission for payment. ยท Flag discrepancies and follow up with vendors or staff as needed. Coordinate UNLP Requests ยท Assist with the submission and tracking of United Nations Laissez-Passer (UNLP) requests, including issuance, renewal, and cancellation processes. ยท Ensure alignment with UN protocol standards and internal clearance procedures. Others ยท Provide support for workshops, conferences, and official activities, ensuring that travel and protocol components are fully integrated into event planning and execution. ยท Monitor and regularly update content on the Protocol and Travel SharePoint site to ensure accuracy and relevance. ยท Due to operational requirements, remote work (work-from-home modality) is not applicable to this position. This UNV assignment plays a critical role in supporting the Thailand country officeโs Travel and Protocol functions, serving as a coordination point to ensure these operations are executed with precision, timeliness, and adherence to organizational standards. The position is primarily responsible for assisting travel arrangements and upholding protocol compliance which requires discretion, attention to detail, and a strong grasp of organizational procedures. Through effective coordination, the role contributes directly to the smooth functioning and professionalism of the Protocol and Travel Team.
Competencies and valuesยท Professionalism: demonstrated understanding of operations relevant to UNICEF; technical capabilities or knowledge relevant or transferrable to UNICEF procedures and rules; discretion, political sensitivity, diplomacy and tact to deal with clients; ability to apply good judgement; ability to liaise and coordinate with a range of different actors, especially in senior positions; where appropriate, high degree of autonomy, personal initiative and ability to take ownership; resourcefulness and willingness to accept wide responsibilities and ability to work independently under established procedures; ability to manage information objectively, accurately and confidentially; responsive and client-oriented. ยท Integrity: demonstrate the values and ethical standards of the UN and UNICEF in daily activities and behaviours while acting without consideration of personal gains; resist undue political pressure in decision-making; stand by decisions that are in the organizationโs interest even if they are unpopular; take prompt action in cases of unprofessional or unethical behaviour; does not abuse power or authority. ยท Teamwork and respect for diversity: ability to operate effectively across organizational boundaries; excellent interpersonal skills; ability to establish and maintain effective partnerships and harmonious working relations in a multi-cultural, multi-ethnic, mixed-gender environment with sensitivity and respect for diversity; sensitivity and adaptability to culture, gender, religion, nationality and age; commitment to implementing the goal of gender equality by ensuring the equal participation and full involvement of women and men in all aspects of UN operations; ability to achieve common goals and provide guidance or training to colleagues. ยท Commitment to continuous learning: initiative and willingness to learn new skills and stay abreast of new developments in area of expertise; ability to adapt to changes in work environment. ยท Planning and organizing: effective organizational and problem-solving skills and ability to manage a large volume of work in an efficient and timely manner; ability to establish priorities and to plan, coordinate and monitor (own) work; ability to work under pressure, with conflicting deadlines, and to handle multiple concurrent projects/activities. ยท Communication: proven interpersonal skills; good spoken and written communication skills, including ability to prepare clear and concise reports; ability to conduct presentations, articulate options and positions concisely; ability to make and defend recommendations; ability to communicate and empathize with staff (including national staff), military personnel, volunteers, counterparts and local interlocutors coming from very diverse backgrounds; capacity to transfer information and knowledge to a wide range of different target groups. ยท Flexibility: adaptability and ability to live and work in potentially hazardous and remote conditions, involving physical hardship and little comfort; to operate independently in austere environments for protracted periods; willingness to travel within the area of operations and to transfer to other duty stations within the area of operations as necessary.
Living conditions and remarksThe incumbent will be Thai national staff and will work in Thailand.