Position: IT Operations Analyst
Contract: 3-year renewable contract Location: Ibadan
Closing Date: 20 October 2025
DUTIES:
ร Service Operations (ITIL)
ยท ๏ปฟ๏ปฟOwn day-to-day Incident & Request Management for assigned service queues; ensure accurate triage, prioritization, and timely resolution within SLA.
ยท ๏ปฟ๏ปฟ๏ปฟParticipate in Problem Management (trend analysis, root-cause analysis, corrective/preventive actions) and track known errors/workarounds.
ยท Participate in Change Management activities (impact/risk assessment, scheduling, pre/post checks, rollback plans) and present changes to CAB as required.
ยท Maintain and improve standard operating procedures for repetitive operational tasks
ร Monitoring, Reliability & Capacity
ยท ๏ปฟ๏ปฟTrack and report availability, performance, and capacity metrics; recommend scale-up/scale-out or optimization measures.
ยท ๏ปฟ๏ปฟ๏ปฟPerform health checks (daily/weekly/monthly) on critical services; document and escalate deviations.
ร End-User Computing & Identity
ยท ๏ปฟ๏ปฟ๏ปฟ๏ปฟ๏ปฟProvide L2/L3 support for Windows/macOS endpoints, printing, mobile devices/MDM, and approved software images.
ยท ๏ปฟ๏ปฟ๏ปฟAdminister identity & access operations (provisioning, de-provisioning, group/role changes, periodic access reviews) in coordination with Information Security team.
ยท ๏ปฟ๏ปฟ๏ปฟPackage, test, and deploy patches and updates for endpoints and core services in line with the change calendar.
ร Core Infrastructure & Network Coordination
ยท ๏ปฟ๏ปฟCollaborate with Network/Infrastructure teams on L2 tasks for Wi-Fi, VPN, and PABX/IP telephony.
ยท ๏ปฟ๏ปฟ๏ปฟ๏ปฟExecute routine operational tasks on servers and services (backups/restores, certificate renewals, log rotation, service restarts, DR runbooks) under guidance of Lead, IT Operations & Security Management.
ยท ๏ปฟ๏ปฟ๏ปฟ๏ปฟEnsure stations remain connected to HQ services; provide remote support to Station IT Officers.
ร Security & Compliance
ยท Carryout security hardening baselines on endpoints/services; remediate vulnerabilities assigned via scans or advisories.
ร Stakeholder Management
ยท Provide clear technical communications to stakeholders and contribute to IT service status updates.
ร Documentation, Training & Continuous Improvement
ยท ๏ปฟ๏ปฟ๏ปฟ๏ปฟUpdate knowledge articles for end-users; deliver on the spot user training on call or remotely.
ยท ๏ปฟ๏ปฟ๏ปฟ๏ปฟContribute to post-incident reviews, lessons learned; and backlog; champion automation/scripting to remove toil.
ร Perform any other job-related tasks as may be assigned by the supervisor.
Requirements
QUALIFICATION:
HND/BSc in Computer Science/Engineering, Information Technology, Electrical/Electronic Engineering or any other related course. The ideal candidate must have a minimum of (4) yearsโ experience in performing similar role in a well-structured environment.
Professional certification in ITIL V4 Foundation (or higher), CompTIA Network+/A+, Microsoft (MD- 102/Endpoint Administrator or AZ-104), Cisco CCNA (network fundamentals) or equivalent vendor certification is required.
COMPETENCIES:
The ideal candidate must:
Demonstrate strong troubleshooting and analytical skills; Demonstrate RCA capability;Exhibit a customer-service orientation with clear written/verbal communications Possess solid understanding of ITIL processes (Incident, Problem, Change) and SLAHave working knowledge of Microsoft client technologies (Windows 10/11), macOS, Mobile Device Management (MDM), and collaboration tools; Have basic understanding of Layer-3 networking, voice communications, and gender and social inclusion principles in development programming. Have practical experience with ITSM tools (ticketing, CMDB, change), patching, imaging, and endpoint management.Be experienced in supporting Layer-2 and Layer-3 networked environments and IP telephony at an operational level.Benefits
REMUNERATION:
We offer highly competitive salary with equally attractive benefits and excellent working conditions in a pleasant campus environment.
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