IT Officer, Business Solution I Job #: req33956 Organization: World Bank Sector: Information Technology Grade: GF Term Duration:ย 2 years 0 months Recruitment Type: Local Recruitment Location: Sofia,Bulgaria Required Language(s): Preferred Language(s): Closing Date: 8/16/2025 (MM/DD/YYYY) at 11:59pm UTC
Description
Do you want to build a career that is truly worthwhile? Working at the World Bank Group provides a unique opportunity for you to help our clients solve their greatest development challenges. The World Bank Group is one of the largest sources of funding and knowledge for developing countries; a unique global partnership of five institutions dedicated to ending extreme poverty, increasing shared prosperity and promoting sustainable development. With 189 member countries and more than 130 offices worldwide, we work with public and private sector partners, investing in groundbreaking projects and using data, research, and technology to develop solutions to the most urgent global challenges. For more information, visit www.worldbank.org, visit www.worldbank.org.
ITS Vice Presidency Context
The Information and Technology Solutions (ITS) Vice Presidential Unit (VPU) enables the World Bank Group to achieve its mission of ending extreme poverty and boost shared prosperity on a livable planet by delivering transformative information and technologies to its staff working in over 150+ locations. For more information on ITS, see this video: https://www.youtube.com/watch?reload=9&v=VTFGffa1Y7w
Department Context
ITS Corporate Solutions (ITSCO) partners with the World Bank Groupโs Corporate vice presidencies to drive innovation, build effective partnerships, and empower staff to deliver on the promise of a Better Bank. The departmentโs three key units deliver scalable mission-critical IT solutions, ensuring a robust and effective digital architecture based on an evolving ITS strategy. ITSCO comprises three Units: Digital Engagement (ITSCD), Corporate Technology (ITSCC), and Workforce Solutions (ITSWS).ย
Duties and Responsibilities:
This Position will report to the Director & Chief Information Officer of Corporate Solutions. Below is a summary of the expected duties and accountabilities, among others:ย ย
Specific Responsibilities
1. Market Research and Competitive Analysis
Conduct comprehensive research and analysis of industry best practices, emerging technologies, and comparative market solutions for corporate digital platforms including intranets, workflow management, HR systems, and case management tools. Prepare evaluation reports with recommendations for technology adoption, vendor options, and implementation approaches that align with organizational objectives and budget constraints.
2. Business Framework Development and Architecture Design
Design and develop a robust, scalable business framework for digital solution modernization that accommodates diverse corporate needs across multiple technology platforms.
3. Business Process Analysis and Optimizatioย n
Apply systematic business process analysis methodologies to evaluate current workflows across departments including HR, operations, and administrative functions. Identify inefficiencies, bottlenecks, and automation opportunities, then develop optimized process models that leverage data analytics, artificial intelligence, and workflow automation to improve operational efficiency and user experience.
4. Strategic Roadmap Development and Project Planning
Create comprehensive, business-friendly digital transformation roadmaps that outline phased implementation approaches, resource requirements, timelines, and success metrics. Translate technical initiatives into clear business value propositions and develop project plans that prioritize high-impact solutions while managing organizational change and minimizing operational disruption.
5. Stakeholder Engagement and Innovation Advocacy
Serve as a bridge between IT and business units to champion digital innovation initiatives and build consensus around modernization efforts. Facilitate cross-functional workshops, deliver presentations, and maintain ongoing communication with product teams to ensure alignment with business objectives while fostering a culture of continuous improvement and technological advancement.
Selection Criteria
1. Proven Digital Transformation Experience
Minimum 5-7 years of hands-on experience on digital modernization projects in corporate environments, with demonstrated success implementing enterprise solutions including intranets, workflow management systems, HR platforms, and case management tools. Experience working with heterogeneous technology environments and legacy system integration required.
2. Strategic Analysis and Business Process Expertise
Strong background in business process analysis, optimization methodologies, and strategic roadmap development. Proven ability to conduct market research, competitive analysis, and translate technical initiatives into clear business value propositions for executive audiences.
3. Advanced Technology and Innovation Skills
Demonstrated experience implementing AI, process automation, and data analytics solutions within business contexts. Must show evidence of staying current with emerging technology trends and successfully deploying innovative solutions that deliver measurable operational improvements.
4. Superior Communication and Collaboration Abilities
Strong presentation skills with proven track record of engaging diverse stakeholder groups. Experience facilitating cross-functional workshops, managing change initiatives, and building consensus across organizational boundaries required.
5. Leadership and International Business Acumen
Demonstrated leadership presence with ability to influence and motivate teams without direct authority. Experience working in international business environments with cultural sensitivity and adaptability. Must exhibit the presence necessary to champion innovative initiatives and foster collaborative team dynamics.
WBG Culture Attributes:
1. Sense of Urgency โ Anticipating and quickly reacting to the needs of internal and external stakeholders.
2. Thoughtful Risk Taking โ Taking informed and thoughtful risks and making courageous decisions to push boundaries for greater impact.
3. Empowerment and Accountability โ Engaging with others in an empowered and accountable manner for impactful results.
World Bank Group Core Competencies
The World Bank Group offers comprehensive benefits, including a retirement plan; medical, life and disability insurance; and paid leave, including parental leave, as well as reasonable accommodations for individuals with disabilities.
We are proud to be an equal opportunity and inclusive employer with a dedicated and committed workforce, and do not discriminate based on gender, gender identity, religion, race, ethnicity, sexual orientation, or disability.
Learn more about working at theย World Bankย andย IFC, including our values and inspiring stories.