We improve lives
The IDB Group is a community of diverse, versatile, and passionate people who come together on a journey to improve lives in Latin America and the Caribbean. Our people find purpose and do what they love in an inclusive, collaborative, agile, and rewarding environment.
About this position
The Technology and Transformation Department (TTD/TDS) is seeking a professional in Information Technology (IT)โtechnical, service-oriented, and proactiveโto provide local IT support at the Country Office (Bank Representation) in Barbados.
You will work as part of the local support team within the Service Delivery area of the Technology and Data Solutions division (TDS) of the TTD Department. This team is responsible for providing on-site technical support at the IDB Groupโs country offices.
What youโll do
- Provide end-user IT support to IDB Group personnel at the Representation, ensuring effective use of IT tools (hardware, software, connectivity, and training resources).
- Provision and manage standard workstations in accordance with corporate guidelines, supporting assets throughout their full lifecycle.
- Ensure standard web conferencing equipment is properly maintained and operates at optimal performance levels.
- Assist in the maintenance of IT infrastructure, including networking, telecommunications, security systems, facilities-related solutions, and coordination with local service providers.
- Collaborate in the implementation of new IT initiatives, acting as a liaison to other IT teams and involved areas.
- Maintain accurate and up-to-date operational documentation, ensuring proper registration in ticketing systems, reports, dashboards, and other required platforms.
What you'll need
Education: Academic Degree/ Level or equivalent Years of Professional Work Experience on BSc. Computer Science. Working knowledge in MS Windows 10, MS O365, communication platforms, mobile devices (Android/iOS), MS Active Directory, VMWare/VDI and workstations maintenance. Desirable working knowledge of ITIL processes for incident, service request and knowledge management. Certification is a plus. Knowledge of ISO 9001:2015 and continuous improvement frameworks is a plus.
Experience: At least 2 years of experience in the IT field. Experience in customer support activities. Experience in Project Management, based on the PMI standard is a plus.
Additional education/experience: 1) Proficiency in AI and generative AI technologies, along with their potential applications; and 2) Extensive understanding of ethical considerations and responsible use of AI.
Languages: Proficiency in English. Knowledge of Spanish is a plus.
Requirements
โข Citizenship: You are either a citizen of the Republic of Barbados or a citizen of one of our 48-member countries with residency or legal permit to work in Barbados.
โข Consanguinity: You have no family members (up to the fourth degree of consanguinity and second degree of affinity, including spouse) working at the IDB, IDB Invest, or IDB Lab.
Type of contract and duration
National consultant Full-Time, 12 months (up to 48 months), on site.
What we offer
The IDB group provides benefits that respond to the different needs and moments of an employeeโs life. These benefits include:
- A competitive compensation package.
- Leave and vacations: 2 days per month of contract + gender-neutral parental leave.
- Health Insurance the IDB Group provides a monthly allowance for the purchase of health insurance.
- Savings plan: โโโโโโโThe IDB Group cares about your future, depending on the length of the contract, you will receive a monthly savings plan allowance.
- Hybrid and flexible work schedules.
- Health and wellbeing: Access to our Health Services Center which provides preventive care and health education for all employees.
- Development support: We offer learning opportunities to boost your professional profile such as seminars, 1:1 professional counseling, and much more.
Our culture
At the IDB, we work so everyone brings their best and authentic selves to work while finding their purpose. Our people consistently strive for excellence, and we recognize and celebrate the impact of their contributions.
In our efforts to drive innovation, we intentionally include all voices, cultivate a sense of belonging and champion fairness. We welcome individuals from underrepresented groups to join us and share their unique perspectives.
We ensure that individuals with disabilities are provided reasonable accommodations to participate in the job interview process. If you require an accommodation to complete this application, please email us at accommodations@iadb.org.