IT Analyst, IT Service Continuity Job #: req32449 Organization: World Bank Sector: Information Technology Grade: GE Term Duration:ย 3 years 0 months Recruitment Type: Local Recruitment Location: Washington, DC,United States Required Language(s): English Preferred Language(s): Closing Date: 4/13/2025 (MM/DD/YYYY) at 11:59pm UTC
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ย Description
Do you want to build a career that is truly worthwhile? Working at the World Bank Group provides a unique opportunity for you to help our clients solve their greatest development challenges. The World Bank Group is one of the largest sources of funding and knowledge for developing countries; a unique global partnership of five institutions dedicated to ending extreme poverty, increasing shared prosperity and promoting sustainable development. With 189 member countries and more than 130 offices worldwide, we work with public and private sector partners, investing in groundbreaking projects and using data, research, and technology to develop solutions to the most urgent global challenges. For more information, visit www.worldbank.org
ITS Vice Presidency Context:
The Information and Technology Solutions (ITS) Vice Presidential Unit (VPU) enables the World Bank Group to achieve its mission of ending extreme poverty and boost shared prosperity on a livable planet by delivering transformative information and technologies to its staff working in over 150+ locations. For more information on ITS, see this video:https://www.youtube.com/watch?reload=9&v=VTFGffa1Y7w
Our vision is to transform how the Bank Group accomplishes its mission through information and technology. In this fast-paced, ever-changing world, the formulation and implementation of the ITS strategy is an ongoing, iterative process of learning and adaptation developed through extensive consultations with business partners throughout the World Bank Group.
ITS shapes its strategy in response to changing business priorities and leverages new technologies to achieve three high-level business outcomes: business enablement, by providing Bank Group units with innovative digital tools and technologies to transform how they deliver value for their clients; empowerment & effectiveness, by ensuring that all Bank Group staff are connected, able to find information, and productive to accelerate the delivery of development solutions globally; and resilience, by equipping the Bank Group to provide risk-based cybersecurity and robust data protection for a global network and a growing cloud platform.
Implementation of the strategy is guided by three core principles. The first is to deliver solutions for business partners that are customer-centric, innovative, and transformative. The second is to provide the Bank Group with value for money with selective and standard technologies. The third principle is to excel at the basics by providing a high performing, robust, and resilient IT environment for the organization.
The Unit:
The WBG IT Service Continuity Program in the IT Risk Management (ITSRM) unit is tasked with promoting the resilience of IT Operations by formulating strategy, overseeing continuous improvement of IT resiliency and recovery capabilities, mitigating IT operational continuity risks, and ensuring alignment with Business Continuity Management programsโ goals across WBG entities.ย The program:
Develops technical and process capabilities to ensure the continued availability of WBG IT systems and services during business disruption.
Provides program and project management oversight for the implementation of those capabilities.
Oversees the development and testing of ITS VPU and Country Office IT service continuity and emergency management plans, policies, and processes.
To support business continuity for the World Bank Group (IBRD, ICSID, MIGA, IDA, IFC), the program aligns with the Business Continuity Management units of both IFC &WB, and Global Corporate Solutions โ Corporate Security.
This position requires:
ย Working under the direction and guidance of, and reporting to, the WBG IT Service Continuity Team Lead, the duties and accountabilities of the IT Analyst will include, but not be limited to, the following:
Selection Criteria
Bachelorโs or Masterโs degree in business administration, information technology or related field with 2 to 4 years of relevant experience in business continuity management, IT Service Continuity, IT Service Management, crisis management and/or operational risk management OR equivalent combination of education and experience.Good understanding of IT Service Management and information systems technology to include common computer applications, operating systems, hardware, networks, and application development.Demonstrated ability to deliver information effectively in support of team or workgroup. Good writing and editing skills, with a strong command of English and an ability to convey complex ideas in a clear, direct, and lively format.Demonstrated experience of working and navigating in large and matrixed organizations with multi-layered governance structures, complex IT landscapes, and diverse client bases.Diplomacy and strong interpersonal skills; commitment to work in a team-oriented, multi-cultural environment; detail oriented.Organized, agile, persistent, and proactive.ย Ability to work and juggle multiple tasks within tight deadlines.Ability to collaborate with senior management stakeholders to identify requirements and drive compliance with approved standards.Demonstrated track record in managing complexity, identifying interdependencies, and taking a corporate view.High level of motivation, confidence, integrity, and responsibility.Knowledge of and ability to use Microsoft Office Suite (word, excel, etc.), SharePoint, ServiceNow, PowerBI.Certification Requirements: ITIL Foundations or more.Certified Business Resilience IT Professional is a plus.DevOps Engineer Certification is a plus.Cloud Practitioner Certification is a plus.Competencies Client orientation - looks at issues from the clientโs perspective and acts beyond normal expectations to ensure client satisfaction.Learning - stays abreast of new trends and developments in own specialty area, the broader industry, and experiments with new approaches or emerging technological solutions to current business needs.Broad Business Thinking - maintains an in-depth understanding of the long-term implications of decisions both for related areas within the unit, group, department, and VPU and the clientโs business. Involves key players in identifying operating needs, issues and immediate solutions.Innovation and Commitment - develops innovative solutions while applying critical and analytical thinking to current approaches, identifies areas of improvement, and tries new solutions that drive results. Displays high level of energy, initiative, and self-motivation; willingness to work under challenging circumstances under tight schedule and deadlines and in a fast-paced, internationally diverse work environment.Process Improvement - uses data analysis, metrics, documentation, and reporting as the basis for service and solutions improvements.Decision making - ability to be decisive and make decisions based on technical and business impact assessments.Risk Management - reduces risk by solving day-to-day problems as they arise and acts to prevent problems from recurring.
World Bank Group Core Competencies
The World Bank Group offers comprehensive benefits, including a retirement plan; medical, life and disability insurance; and paid leave, including parental leave, as well as reasonable accommodations for individuals with disabilities.
We are proud to be an equal opportunity and inclusive employer with a dedicated and committed workforce, and do not discriminate based on gender, gender identity, religion, race, ethnicity, sexual orientation, or disability.
Learn more about working at theย World Bankย andย IFC, including our values and inspiring stories.