Background Information - Job-specific
The United Nations Office for Project Services (UNOPS) is an operational arm of the United Nations, supporting the successful implementation of its partners' peacebuilding, humanitarian and development projects around the world. Mandated as a central resource of the United Nations, UNOPS provides sustainable project management, procurement and infrastructure services to a wide range of governments, donors and United Nations organizations. With over 6,000 personnel spread across 80 countries, UNOPS offers its partners the logistical, technical and management knowledge they need, where they need it. By implementing around 1,000 projects for our partners at any given time, UNOPS makes significant contributions to results on the ground, often in the most challenging environments.
Background on South East Asia and the Pacific Multi-Country Office (EAPMCO):
UNOPS South East Asia and Pacific Multi Country Office (EAPMCO) supports, develops and oversees the UNOPS portfolio of projects in South East Asia and the Pacific. EAPMCO was established in January 2023 following the merger of the Thailand Multi-Country Office, which covered 20 countries across North East Asia, South East Asia and the Pacific, and the Cambodia Multi-Country Office, which covered 4 countries South East Asia - 3 countries in the Mekong Sub-region (Cambodia, Lao PDR and Vietnam) and the Philippines. EAPMCO currently covers 24 countries across North East Asia, South East Asia and the Pacific. With its head office in Bangkok, the Multi-Country Office comprises nine EAPMCOs: EAPMCO Thailand, EAPMCO Indonesia, EAPMCO Pacific Operations Cluster, EAPMCO Papua New Guinea, EAPMCO China, EAPMCO Vietnam, EAPMCO Mekong, and EAPMCO Philippines.
In 2024, the UNOPS EAPMCO implemented projects worth more than USD 80 million, in the areas of Energy Transition, Digital Transformations, Sustainable Environmental Management, Climate Change, Waste Management, Rule of Law and Access to Justice, Water, Sanitation and Hygiene (WASH), Post Conflict Reintegration, Emergency Relief, Post COVID19 Economic Transformations, and Health, through HR, procurement, construction, contract management, fund and program management services.
The Multi Country Office head office in Bangkok provides strategic direction, operational support, delivery oversight and assurance of the excellence of business processes and quality standards across all of the entire Multi Country Office locations. It is also responsible for developing, delivering and managing the portfolio of engagements in the country of the MCO location itself.
Local Context: UNOPS in Papua New Guinea
The EAPMCO Papua New Guinea (PNG) was formed in early 2020 to support the implementation of design and construction of infrastructure, sustainable procurement, capacity development to support technical and governance excellence, programme management, and to facilitate access to funding sources in Papua New Guinea.
As an established office since 2022, EAPMCO PNG is demonstrating significant growth and portfolio diversification potential in a short period of time. Working with an increasing number of development partners, in 2023 EAPMCO PNG is quickly being recognized as a responsive and quality partner in climate change resilient infrastructure, health infrastructure, sustainable procurement and governance support to the Government of PNG in its service delivery obligations to the people.
UNOPS has been instrumental in delivering essential services in PNG. Notable initiatives include implementing off-grid energy solutions that have benefited over 20,000 individuals in Telefomin and Daru, and improving access to clean water for approximately 3,000 people in Banz, Jiwaka Province. These projects not only provide vital resources but also promote safe sanitation and hygiene practices within communities.
Collaboration with various partners, such as the Australian Government, the European Union, and the World Bank, has been central to UNOPS's operations in PNG. Through these partnerships, UNOPS continues to support the government's efforts in delivering quality healthcare services and advancing sustainable development initiatives throughout the country. In addition to seeking enhanced visibility of its partnersโ
programs implemented via UNOPS, UNOPS aims to refresh and update the development community and the government of its capacities and develop a strong forward looking business development plan.
Functional Responsibilities
Functions / Key Results Expected:
ICT client services, management and administration
Network administration
General administrative support
Team management
Knowledge building and knowledge sharing
Under the general guidance and supervision of the Support Services Manager, the incumbent's responsibilities include the following:
1. ICT client services, management and administration
Ensures efficient and effective ICT client services, management and administration, focusing on achievement of the following results:
Implementation of ICT and operational strategies compliant with UNOPS rules, regulations, policies and framework.
Information technology and systems planning exercises undertaken in the Business Unit, and representing the Business Unit in those undertaken throughout UNOPS.
Provision of fast, friendly, and effective user support. Recording the timeliness of this support as part of Key Performance Indicators (KPIs)
Participation in the development of ICT standards and strategies.
Maintenance of inventory of all computer, telecommunication equipment, I/O devices and software existent in the Business Unit ensuring compliance with registration and upgrades.
Record keeping of all ICT related equipment and supporting the asset creation, maintenance as well as disposal in accordance with UNOPS rules and regulations. Acts as the Asset Focal Point for all assets at country level.
Interaction with HQ and ICT personnel from other UN agencies in the area to share and exchange information and expertise on applications and tools.
Effective functioning (installation, operation and maintenance) of all UNOPS hardware equipment and acquisition of hardware supplies.
Supervision of information and communication services of the Business Unit and managed projects
Effective advice on all project implementation activities involving ICT; the hardware and software procurement process; and establishment and maintenance of a roster of potential suppliers.
Active networking with clients, addressing and improving common areas of concern.
Provision of consulting services, ICT audit inspections and/or facilitation of selection/deployment of software to projects, seeking technical advice and support from HQ ICT personnel, as required.
Liaison with UNOPS Headquarters, and other relevant units, to determine hardware and software requirements.
UNOPS' liaison with the local UN partner agencies on issues relating to UNOPS ICT.
2. Network administration
Ensure efficient network administration, focusing on achievement of the following results:
Maintenance of network and internet connectivity to ensure stable operation, availability of bandwidth, and reliable connection to the internet and HQ based systems.
Valid hardware maintenance agreements, to ensure timely resolution of hardware failures.
A stable and responsive network environment based on daily monitoring of the network connection.
Ensure confidentiality, integrity and availability of UNOPS ICT systems and UNOPS information assets.
Monitor and maintain proper backups of UNOPS data. Maintenance of measures in place for business continuity and disaster recovery processes and procedures Maintenance of video conference and telephony operations
3. Support to General Administration
Supports procurement of small office supplies and services as well as creating the requests for payments and receipts in the system.
Provides other support to the SSUโs general admin team to ensure timely, efficient and quality service delivery.
Supports Travel and Transport Management as needed.
4. Team Management (as applicable)
Facilitates the engagement and provision of high quality results and services of the team supervised through effective work planning, performance management, coaching, and promotion of learning and development.
Provides oversight, ensuring compliance by team members with existing policies and best practices.
5. Knowledge building and knowledge sharing
Training and guidance to users in efficient and secure use of ICT systems and services
Advice to management, clients and colleagues on subject matter expertise
Synthesis and dissemination of best practices to internal collaborators and networks
Competencies Treats all individuals with respect; responds sensitively to differences and encourages others to do the same. Upholds organizational and ethical norms. Maintains high standards of trustworthiness. Role model for diversity and inclusion.Acts as a positive role model contributing to the team spirit. Collaborates and supports the development of others. For people managers only: Acts as positive leadership role model, motivates, directs and inspires others to succeed, utilizing appropriate leadership styles. Demonstrates understanding of the impact of own role on all partners and always puts the end beneficiary first. Builds and maintains strong external relationships and is a competent partner for others (if relevant to the role). Efficiently establishes an appropriate course of action for self and/or others to accomplish a goal. Actions lead to total task accomplishment through concern for quality in all areas. Sees opportunities and takes the initiative to act on them. Understands that responsible use of resources maximizes our impact on our beneficiaries. Open to change and flexible in a fast paced environment. Effectively adapts own approach to suit changing circumstances or requirements. Reflects on experiences and modifies own behavior. Performance is consistent, even under pressure. Always pursues continuous improvements. Evaluates data and courses of action to reach logical, pragmatic decisions. Takes an unbiased, rational approach with calculated risks. Applies innovation and creativity to problem-solving. Expresses ideas or facts in a clear, concise and open manner. Communication indicates a consideration for the feelings and needs of others. Actively listens and proactively shares knowledge. Handles conflict effectively, by overcoming differences of opinion and finding common ground. Education/Experience/Language requirements
Education:
Completion of Secondary Education is required. Technical/professional License or Diploma, First university degree or higher degrees, preferably in Information Sciences, Computer Science, or Engineering or relevant fields would be an asset and may substitute some of the required years of experience. Experience:
Minimum seven (7) years of progressively responsible experience in the field of information technology and/or telecommunications and systems, preferably in an international environment in combination with a high school diploma or equivalent is required. Experience in the usage of computers and Google Suites is required. Experience in the management of Active Directory, Windows servers, and network infrastructure is an asset. Language:
Full working knowledge of English is required. Contract type, level and duration
Contract type: Local ICA Contract level: LICA 07/ ICS 07 Contract duration: Ongoing ICA โ โOpen-ended, subject to organizational requirements, availability of funds and satisfactory performance.โ For more details about the ICA contractual modality, please follow this link:
https://www.unops.org/english/Opportunities/job-opportunities/what-we-offer/Pages/Individual-Contractor-Agreements.aspx
Additional Information
Please note that UNOPS does not accept unsolicited resumes.
Applications received after the closing date will not be considered.
Please note that only shortlisted candidates will be contacted and advance to the next stage of the selection process, which involves various assessments.
UNOPS embraces diversity and is committed to equal employment opportunity. Our workforce consists of many diverse nationalities, cultures, languages, races, gender identities, sexual orientations, and abilities. UNOPS seeks to sustain and strengthen this diversity to ensure equal opportunities as well as an inclusive working environment for its entire workforce.
Qualified women and candidates from groups which are underrepresented in the UNOPS workforce are encouraged to apply. These include in particular candidates from racialized and/or indigenous groups, members of minority gender identities and sexual orientations, and people with disabilities.
We would like to ensure all candidates perform at their best during the assessment process. If you are shortlisted and require additional assistance to complete any assessment, including reasonable accommodation, please inform our human resources team when you receive an invitation.
Terms and Conditions
For staff positions only, UNOPS reserves the right to appoint a candidate at a lower level than the advertised level of the post.
For retainer contracts, you must complete a few mandatory courses ( they take around 4 hours to complete) in your own time, before providing services to UNOPS. Refreshers or new mandatory courses may be required during your contract. Please note that you will not receive any compensation for taking courses and refreshers. For more information on a retainer contract here.
All UNOPS personnel are responsible for performing their duties in accordance with the UN Charter and UNOPS Policies and Instructions, as well as other relevant accountability frameworks. In addition, all personnel must demonstrate an understanding of the Sustainable Development Goals (SDGs) in a manner consistent with UN core values and the UN Common Agenda.
It is the policy of UNOPS to conduct background checks on all potential personnel. Recruitment in UNOPS is contingent on the results of such checks.