Health Information Systems Engineer, Strategic Information Systems

Description

Position Title: Health Information Systems Engineer, Strategic Information Systems

Reports To: Lead Software Developer

Location: Employees in this role can work from our Boston, MA office, remotely within the U.S. or hybrid of these two options. Up to 10% international travel

Position Type: Full-time

Position Overview

The Health Information Systems (HIS) Engineer, Strategic Information Systems (Systems Engineer) is responsible for supporting, implementing and configuring cloud-hosted and locally deployed health information systems utilized across the health facilities Partners In Health (PIH) supports worldwide. Working as a key member within a small team of global health information systems specialists, the Systems Engineer will collaborate closely with informatics, monitoring and evaluation, quality improvement, supply chain, laboratory, radiology, and other clinical & operations departments globally on maintaining critical systems in support of patient care, operational efficiencies, and continuous improvement. This person will support the development of best practices for administering our systems, and work with our implementation teams at our health care facilities to execute them. The Systems Engineer must have a strong and demonstrated technical aptitude and a passion for health equity.

Primary Responsibilities

End-User Support and Capacity Building (35%)

· Collaborate with site-based HIS and IT managers for identification and resolution of technical support issues, including both software and hardware-related issues.

· Proactively monitor deployed systems for potential issues.

· Directly train and work with care delivery site counterparts to increase overall capacity to perform system support.

· Develop documentation, including training materials and support manuals, to facilitate local resolution of issues.

· Facilitate issue notification and resolution with vendor support teams for health information systems.

System Implementation and Configuration (25%)

· Configure information systems, including OpenMRS, in the cloud and locally for use at our health care facilities.

· Develop and implement automated tools for repeatable provisioning of applications, configuration and content into development, test, and production environments.

· Configure and integrate disparate health information platforms within a Health Information Exchange including for Data Warehousing, Data Collection, Lab, Radiology, Pharmacy and other systems.

Server Administration, Security, and Operations (25%)

· Provision and update servers in both cloud and on-premises deployments.

· Configure, document, and maintain back-end services including user accounts, backups, monitoring, network configuration, SSL certificates, security rules, and package upgrades.

· Administer and maintain productivity and collaboration tools (e.g., JIRA, Bamboo).

· Develop tools to facilitate the consistent and reliable provisioning of servers and applications, leveraging industry best practices (e.g., Ansible, Puppet, Docker).

Field-based Collaboration, Support (15%)

· Travel periodically to PIH care delivery sites for bi-directional training, learning and collaboration on cross-site support improvement.

· Perform site assessments and support planning for infrastructure and process changes in support of HIS implementation.

· In-person and virtual support of rollout of new implementations, including training, support, and maintenance.