Description
Do you want to build a career that is truly worthwhile? Working at the World Bank Group provides a unique opportunity for you to help our clients solve their greatest development challenges. The World Bank Group is one of the largest sources of funding and knowledge for developing countries; a unique global partnership of five institutions dedicated to ending extreme poverty, increasing shared prosperity and promoting sustainable development. With 189 member countries and more than 120 offices worldwide, we work with public and private sector partners, investing in groundbreaking projects and using data, research, and technology to develop solutions to the most urgent global challenges. For more information, visit www.worldbank.org
ITS Vice Presidency Context:
The Information and Technology Solutions (ITS) Vice Presidential Unit (VPU) enables the World Bank Group to end extreme poverty and boost shared prosperity on a livable planet by delivering transformative information and technologies to its staff in over 150+ locations. For more information on ITS, see this video: https://www.youtube.com/watch?reload=9&v=VTFGffa1Y7w
Department and Unit Context:
The Digital Workplace (ITSDW) department within ITS provides global communications and client services, products, and support for all member organizations across the World Bank Group. Services provided by ITSGC include global network, unified communications (Telephony and Videoconferencing), end-user device and mobility service provisioning, IT support (helpdesk, front-line IT support and IT training), as well as coordination and implementation of all infrastructure projects facing World Bank Group country offices.
Role and Responsibilities:
โขOversee the design and implementation of enterprise grade, scalable, highly available, and fault-tolerant AV/VC systems by providing technical and thought leadership.
โขServe as the in-house expert for determining the future state of the World Bankโs AV/VC echo system with hands-on experience in Cisco, Tandberg, or Polycom video technology and WebEx.
โขCollaboration with stakeholders (peers, project managers, clients, vendors, etc.) to determine designs, implementation plans, and technical specifications.
โขBudget management including capex coordination and reporting on spend plans.
โขPartner with peers and business team leaders in the identification of business solutions consistent with best practices for cross-functional implementation. Discover, incubate, and implement novel solutions, by encouraging and collaborating with other teams.
Selection Criteria
โขMaster's degree in engineering or related field, with 8 years relevant experience in AV/VC Solutions or Telecommunicationsย or equivalent combination of education and experience.
โขCCNA Video, Cisco Video Network Specialist, Cisco Training certi๏ฌcate, Cisco Telepresence- Implementing Advanced Telepresence Video Solution, or related certi๏ฌcations preferred.
โขTechnical expert and key resource in audio, video, and collaboration technology solutions.
โขIndustry knowledge to lead evaluation of new AV/VC systems with experience in proposing technology investments supported by a thorough technical analysis and business case development.
โขProven record of leading the implementation of complex AV/VC spaces such as auditoriums, boardrooms, and multi-purpose conference centers.
โขExpert level knowledge of the fundamental concepts of video conferencing technology Hands-on experience on Cisco VCS/Expressway and CMS.
โขDeep knowledge of video conferencing protocols such as H.323,SIP and audio /video standards and strong technical skills in signal flow, audio and video processing protocols
โขGood understandingofrelationshipbetweenITInfrastructureassetslikeApplication, Network and Servers.
โขIndustry knowledge of simul/multi-cast video streaming, digital signage, simultaneous interpretation for large enterprises and international institutions.
โขSeizes opportunities in changing circumstances and energizes others to continuously improve.
โขWork with various stakeholders, including a proven record to reach consensus in challenging situations.
โขCollaborative decision-making and agile problem-solving skills with the acute awareness of operating in a multicultural environment.
โขA commitment to excellence, continuous learning/education, and mastery of own self craft and mentoring others to develop these traits.
โขSelf-adaptability while motivating others towards adopting change.
โขExcellent organization, planning, and negotiating skills.
โขSolid communication skills through verbal and written documents.
โขExperience with implementing business process improvement taking the three main elements for successful change management: people, process, and technology.
โขProven experience in applying best practices in IT Service Management that span incident management, problem management, change management, knowledge management, asset management, project management, and policy and procedure management.
โขExperience in delivering cloud related project migration.
โขExcellent conceptual and analytical skills, including ability to think strategically and innovatively
โขKnowledge of telephony, soft phone capabilities, and cloud calling.
โขStrong technical and communication skills.
โขStrong stakeholder engagement skills, taking responsibility and accountability for timely response to stakeholdersโ queries, requests, or needs, working to remove obstacles that may impede execution or project success.
โขStrong drive for results, taking personal ownership and accountability to meet deadlines and achieve agreed-upon results.
โขExpertise and putting into practice a continuous assessment of the current state, identifying gaps, and future state to continuously improve business processes.
World Bank Group Core Competencies
We are proud to be an equal opportunity and inclusive employer with a dedicated and committed workforce, and do not discriminate based on gender, gender identity, religion, race, ethnicity, sexual orientation, or disability.
Learn more about working at theย World Bankย andย IFC, including our values and inspiring stories.