Director of Web Strategy & Development

Description

Position Title: Director of Web Strategy & Development
Position Classification: Regular; Exempt; Full-Time; 40 hours/Week
Reports to: Director of Digital Engagement and Response
Location: Employees in this role can work from our Boston, MA office, remotely within the U.S. or hybrid of these two options. (less than 10% domestic and international travel)
Please note that we do not sponsor U.S. work authorization for this role. Candidates must be able to legally work in the U.S. without visa sponsorship. Position Overview:
Partners In Health (PIH) is seeking a strategic and technically adept Director of Web Strategy & Development to lead the organization’s website ecosystem, consisting of the global PIH website, country site template, and Bending the Arc film site. This role will oversee the direction, operation, security, and evolution of PIH’s web presence, ensuring they are powerful tools for engagement, storytelling, fundraising, and advocacy. The Director will lead a team of web developers and a strategist, manage external vendor relationships, and serve as the point person for web-related strategy and execution across the organization. This individual must combine deep technical knowledge with creative and strategic to drive continuous improvements in user experience, accessibility, and digital performance. Please note that we do not sponsor U.S. work authorization for this role. Candidates must be able to legally work in the U.S. without visa sponsorship. Responsibilities:Strategic Leadership (40%)

• Lead the vision, development, and optimization of PIH’s long-term web strategy and ecosystem aligned with PIH’s communications, fundraising, and advocacy goals.
• Oversee website redesigns, feature updates, and content enhancements to ensure the platform remains modern, accessible, and engaging.
• Establish and track key performance indicators (KPIs) to evaluate user behavior, content effectiveness, and conversion paths. Team and Project Management (35%)
  • Supervise and mentor a team of 3 including developers and strategist. Manage team workload, skill development, and quality in support of cultivating a strong team culture of innovation, accountability, and continuous improvement.
  • Manage website operating costs and recommend budget for necessary
    upgrades and optimization: Includes monitoring ongoing costs associated
    with website operation including domains, CDNs, hosting, backups and 3rd
    party plugins.
  • Evaluate and oversee vendor relationships to support web strategy, design, and technology needs. Technical Execution (25%)
    • Oversee day-to-day site operations, maintaining best practices in code management, version control, and testing workflows.
    • Manage website integrations with other systems such data, fundraising, CRM, and digital marketing systems.
    • Identify and assess potential risks and delays; proactively seek ways to
      mitigate risks. Including monitoring system health and uptime, resolving
      issues related to availability and connectivity, and overseeing backups.
    • Manage digital analytics strategy and tools (Google Analytics, Tag Manager, etc.) to inform content, design, and technical decisions. Qualifications:
      • 8+ years of progressive web development experience, with at least 3 years managing developers or cross-functional teams.
      • High level of experience in Drupal 10/11.
      • Deep understanding of website technologies (HTML/CSS), architecture, accessibility, responsive design, and UX/UI principles.
      • Proficiency with Google Webmaster Tools, Analytics, Search, Tag Manager.
      • Experience with server administration, SSL, and domain management.
      • Strategic thinker with excellent collaboration and communication skills, including the ability to present complex ideas to senior leadership.
      • Proven track record of leading digital projects from strategy through launch to ongoing optimization.
      • Strong analytical and problem-solving skills; ability to translate data into strategy.
      • Demonstrates the organization’s core values of: Commitment, Humility, Integrity and Pragmatic Solidarity/Accompaniment
      • Accountability – Able to accept responsibility for one's actions, outcomes, and those of their team.
      • Achieving results – Able to design and conduct work with clarity and integrity: to set realistic targets for themselves and others, ensure availability of resources, monitor progress and performance, accomplish meaningful outcomes, evaluate achievements, and integrate lessons learned.
      • Adaptability – Able to adapt to change, to balance multiple demands, consider new approaches, and persist towards solutions in changing circumstances.
      • Teamwork – Able to work well with others to achieve common goals. Exemplary interpersonal skills; ability to collaborate effectively with culturally diverse staff across departments and country.
      • Leading & Supervising – Able to build effective teams, direct and develop staff, and manage others to meaningful outcomes. This vacancy may be used to fill similar positions. Organizational Profile Partners In Health (PIH) is a non-profit, global health organization that fights social injustice by bringing the benefits of modern medical science first and foremost to the most vulnerable communities around the world. PIH focuses on those who would not otherwise have access to quality health care. PIH partners with the world’s leading academic institutions to create rigorous evidence that shapes more sound and all-inclusive global health policies. PIH also supports local governments’ efforts to build capacity and strengthen national health systems. As of today, PIH runs programs in 11 countries (Haiti, Kazakhstan, Lesotho, Liberia, Malawi, Mexico, Navajo Nation, Peru, Rwanda, Sierra Leone, United States), where it provides direct care to millions of patients, through public facilities and community engagement. Partners In Health (PIH) is committed to the fundamental principle of equal opportunity and equal treatment for every prospective and current employee. It is the policy of PIH not to discriminate on the basis of race, color, national or ethnic origin, ancestry, age, religion, creed, disability, sex and gender, sexual orientation, gender identity and/or expression, military or veteran status, or any other characteristic protected under applicable federal, state or local law. PIH works in and with a number of governments in and outside the U.S., and to the extent applicable, this statement is intended to incorporate the prohibition of any unlawful discrimination covered by applicable laws in such countries, states and municipalities. Partners In Health participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9. Pay and BenefitsThe expected starting salary range for new hires in this position is between $120,000-135,000/year and may vary depending on multiple individualized factors, including market for the position, job-related knowledge, skills, and experience. The position belongs to a class of roles that have a salary range between $120,000-145,000/year. Subject to the terms and conditions of the applicable plans then in effect, eligible employees may enroll in a 401(k) plan with employer match, as well as participate in organization-sponsored medical, dental, vision, short-term and long-term disability insurance, and basic life insurance plans for the employee and the employee’s eligible dependents. Full time employees will receive 15 days of vacation, 12 sick days, 3 personal days, and 3 volunteer days in addition to paid time off during the week between Christmas and New Year’s Day, the week of July 4th, and 11 additional holidays annually. Partners In Health will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If a reasonable accommodation is needed, please contact: [email protected].