DIRECTOR OF MISSION SUPPORT (TJO)

Org. Setting and ReportingThis position is located within the United Nations Support Office in Haiti (UNSOH). Pursuant to Security Council resolution 2793 (2025), UNSOH has been mandated to provide support; primarily to the Gang Suppression Force (GSF), the United Nations Integrated Office in Haiti (BINUH), the Haitian National Police (HNP), and the Haitian Armed Forces in the context of any joint operations with the GSF. Additionally, UNSOH is tasked with delivering technical assistance to the Organization of American States (OAS). The Director of Mission Support (DMS) will be responsible for the overall management and coordination of all logistical, administrative, and operational support functions necessary to enable the effective implementation of the mission’s mandate. The DMS reports directly to the Head of Mission (HoM). The position is based in Port-au-Prince, which has been designated by the United Nations Secretariat as a non-family duty station. Accordingly, UNSOH personnel assigned to Port-au-Prince are not authorized to relocate family members to this duty station. ResponsibilitiesWithin delegated authority, the Director of Mission Support (DMS) is responsible for the following functions: • Serves as the principal adviser to the Head of Mission (HoM) on all matters related to logistical, administrative, financial, contractual, technical, and operational support. • Supports the implementation of UNSOH’s mandate by ensuring the efficient delivery of managerial, logistical, and administrative services. This includes direct support to the Gang Suppression Force (GSF) in key operational areas such as logistics, transportation, air operations, procurement, budgeting, finance, human resources management, and communications. • Provides technical assistance to the Organization of American States (OAS) and oversees medical evacuation for the Haitian National Police (HNP) and the Haitian Armed Forces on an exceptional basis during joint operations with the GSF. • Delivers the full range of mission support services to the United Nations Integrated Office in Haiti (BINUH). • Manages and is accountable to the HoM for the effective administration of human, financial, and physical resources allocated to UNSOH. Exercises Delegations of Authority and ensures compliance with UN regulations, rules, policies, and procedures. • Participates as a member of the Mission Senior Management Team in the planning process throughout UNSOH’s lifecycle, with a focus on support functions, contributing to integrated and consistent mandate implementation. • Maintains proactive and consistent communication with UN Headquarters, the UN Country Team (UNCT), the Operations Management Team (OMT), and other coordination bodies to address shared priorities and ensure operational alignment. • Liaises, negotiates, and coordinates with Haitian national authorities on administrative and logistical matters, ensuring effective cooperation and adherence to host country agreements. • Collaborates actively with the GSF, HNP, Haitian Armed Forces, BINUH, and OAS to ensure coordinated and cohesive support aligned with operational requirements. • Ensures optimal allocation of the mission’s budget, personnel, and assets to support mandate implementation across all components. Oversees reprioritization of resources in line with evolving needs and results-based budgeting principles. • Drives the implementation of digital solutions aligned with UN 2.0 principles, fosters a culture of continuous improvement, innovation and operational efficiency to enhance service delivery across all functions, promotes positive legacy approaches and progressive capacity transfer to Haitian institutions; • Initiates, coordinates, and monitors the mission support work plan and overall strategies for support activities. Leads efforts to secure necessary human and financial resources for UNSOH. • Develops and implements a service optimization programme to enhance the quality and efficiency of service delivery. • Establishes strategic performance indicators to generate data and analysis for review by legislative bodies. • Establishes and enforces robust policies, procedures, standards, and tools for budget, accounting, procurement, financial, asset, and human resources management. Certifies expenditures and promotes cost-efficiency and proactive resource stewardship. • Provides guidance, support, and supervision to senior support staff, including audit and evaluation functions. Promotes teamwork and communication across the Mission Support Division and other mission pillars. • Engages in management performance duties, including staff development, training, feedback and performance evaluation. • Represents UNSOH before legislative bodies, providing information and clarification in support of budget proposals. Participates in meetings, protocol events, and official functions as required. • Performs other duties as assigned by the HoM or the Department of Operational Support (DOS), including briefings to visiting senior officials on mission support activities. Competencies• Professionalism: Demonstrates ability to provide guidance and strategic oversight in the area of global support operations. Demonstrates professional competence and mastery of principles, techniques and practices related to specialized advice in a broad range of human resources, financial, supply chain, information and communication technology, management and, and administrative areas to Head of Office/Mission, and to Headquarters and senior mission staff; ability to ensure adequate preparation of reports or rationale with respect to key supply chain, information and communication technology, managerial and administrative decisions; proven abilities to represent the Organization before governmental counterparts and UN legislative committees; strong negotiation skills, and ability to influence others to reach agreement on difficult issues; demonstrated skills and ability to identify issues, formulate opinions, draw conclusions and recommend solution; shows competence, integrity and reliability in managerial performance and in maintaining positive working relations in a highly demanding environment. Demonstrated outstanding verbal and written communication skills and proven problem-solving skills including innovation, flexibility and creativity are required. Demonstrated leadership skills including the ability to build productive teams and motivate individuals at all levels of an organization in the pursuit of common objectives is required. Proven track record of personal effectiveness in complex environments and demonstrated ability to build relationships with multiple stakeholders. Shows pride in work and achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations; demonstrates knowledge of strategies and commitment to the goal of gender balance in staffing, strong negotiation and conflict-resolution skills. • Communication: Speaks and writes clearly and effectively; listens to others, correctly interprets messages from others and responds appropriately; asks questions to clarify and exhibits interest in having two-way communication; tailors language, tone, style and format to match audience; demonstrates openness in sharing information and keeping people informed. Managerial Competencies • Leadership: Serves as a role model that other people want to follow: empowers others to translate vision into results; is proactive in developing strategies to accomplish objectives; establishes and maintains relationships with a broad range of people to understand needs and gain support; anticipates and resolves conflicts by pursuing mutually agreeable solutions; drives for change and improvements; does not accept the status quo; shows the courage to take unpopular stands in the best interest of the organization. Provides leadership and takes responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work; demonstrates knowledge of strategies and commitment to the goal of gender balance in staffing. • Judgement/Decision-making: Identifies the key issues in a complex situation and gathers relevant information before making a decision; considers positive and negative impacts of decisions; checks assumptions against facts; determines that the actions proposed will satisfy the expressed and underlying needs for the organization; makes tough decisions when necessary. • Managing performance: Empowers staff and delegates the appropriate responsibility, accountability and decision-making authority. Makes sure that roles, responsibilities and reporting lines are clear to each staff member. Accurately judges the amount of time and resources needed to accomplish a task and matches task to skills. Monitors progress against milestones and deadlines. Regularly discusses performance and provides feedback and coaching to staff. Encourages risk-taking and supports creativity and initiative. Actively supports the development and career aspirations of staff. Appraises performance fairly. EducationAdvanced university degree (Masters or equivalent) in management, business or public administration, supply chain management, logistics, human resources management, finance, accounting, or related area is required. A first-level university degree in combination with two additional years of qualifying experience may be accepted in lieu of the advanced university degree. Job - Specific QualificationNot available. Work ExperienceA minimum of fifteen (15) years of experience in the areas of human resources, administration, finance, supply chain management, logistics or related fields is required. Experience ensuring compliance with support-related regulations in a decentralized operational environment is required. Experience leading change management or complex innovation initiatives is required. Experience supporting complex and multidimensional field operations in conflict and post conflict environments is required. Experience in supporting field operations with police, military or security forces is required. A minimum of five (5) years of experience and demonstrated performance in managing cross functional support teams is required. Experience in developing strategic and proactive solutions based on client needs, using data for decision making and proposing recommendations is required. Experience in establishing and starting up or withdrawal and liquidation of a mission is required. LanguagesEnglish and French are the working languages of the United Nations Secretariat. For this job opening, English is required. French is desirable. The table below shows the minimum required level for each skill in these languages, according to the UN Language Framework (please consult https://languages.un.org for details).