Description
Position Title: Content Manager
Reports to: Senior Director of Content
Location: Employees in this role can work from our Boston, MA office, remotely within the U.S. or hybrid of these two options.
Travel Requirement: 10%, domestic and international
Position Type: Full Time
Position Overview:
The Content Manager, effectively serving as an internal Managing Editor, is a leader within the Content team of the Marketing & Communications department at Partners In Health (PIH) who drives engagement, educates audiences, and supports fundraising efforts. The Content Manager develops a Content plan across the departmentโs platforms that adheres to the overarching Content strategy and PIHโs mission, as overseen by the Senior Director of Content. The Content Manager must maintain consistency in messaging, style, and tone across all Content forms and exhibit strong, ethical, independent judgement on quality and direction of storytelling. The Content Manager must also work with colleagues across the global organization to be aware of the latest news and develop a strong rapport with a multilingual, diverse group of professionals.
Key Responsibilities:
Management and Planning (80%)
- Supervise a growing team of 3-4 writers, helping them prioritize work, plan stories, ensure deadlines are met, and that writing adheres to PIHโs style guide and professional standards.
- Own and drive the Content planning process through PIHโs project management platform, alongside other managers within the departmentโs Creative, Digital, and External Relations teams.
- Monitor and analyze Content performance metrics, as available, and adjust plans based on lessons learned.
- Represent the Content team during exploratory meetings with PIH staff interested in developing stories for external audiences that share PIHโs global impact.
- Develop standard operating procedures for Content creation and engage in conversations with Local Communications teams about how to best adapt them to their teamsโ needs.
- Assist in the hiring, onboarding, and training of Local Communications colleagues, especially those joining in either a Content or Creative capacity.
- Foster a collaborative and creative environment that encourages innovation, exploration, and professional growth.
Writing and Editing (20%)
- Manage the editing process and serve as first editor on the departmentโs priority projects, such as the Annual Report and key acquisition, engagement, and fundraising campaigns.
- Write Content and lead special projects that focus on cross-program or cross-site work, especially as they relate to PIH Strategic Plan initiatives.
- Travel to PIH sites as needed to gather Content and build relationships on behalf of the Marketing & Communications team.
Qualifications:
- Minimum of 5 years writing and/or editing experience, with strong storytelling judgment and editing skills across a variety of platforms.
- Experience in supervising writers and honing their skills, as well as working with experts in the medical, public health, or social justice fields.
- Proficiency in content management systems and other software technology
- Exemplary interpersonal skills; ability to collaborate effectively with culturally diverse staff across departments and countries
Preferences:
- Fluency in English required with a preference for additional language proficiency in Spanish, French, or Haitian Creole.
- Experience working with issues related to health, international development, and interest in social justice