Consultant (Coordinator-Service Mapping)

Project Context and Scope Given the considerable size and diversity of the migrant and refugee population in Türkiye, providing means for their social and economic integration is a very challenging process for both national and local authorities. Türkiye was also hit by a series of debilitating earthquakes in February 2023, which caused widespread displacement, damage and disruption in 11 provinces that already hosted half of the SuTPs and PuIPs in the country. The disaster affected the local labour market dynamics, skills needs and social cohesion in the region. In response to the challenges, the “Promoting Sustainable and Socially Inclusive Labour Market Integration” project aims to increase formal employment of SuTPs, PuIPs and host community members and strengthen the harmonization process in Türkiye. The project will be implemented by the International Organization for Migration (IOM) in partnership with the Ministry of Labour and Social Security (MoLSS), the Social Security Institution (SSI) and the Presidency of Migration Management (PMM) of the Ministry of Interior. The project will propose a two-prong approach that will ensure that targeted populations have improved levels of employability and are better integrated in their host communities. This will be done by strengthening the institutional capacities at the national and provincial level for delivering efficient employability and integration services for the targeted populations. The project will also promote respect for all groups, without distinction of race, gender, religion, colour, national origin, marital status, age, and physical disability, and pay special attention to the needs of vulnerable and disadvantaged groups, such as women, youth, and persons with disabilities. This consultancy is part of this broader project, aimed at improving Output 2.3, which seeks to ensure that SuTPs, PuIPs, and host community members have access to adequate information to make informed decisions about their employment opportunities.     Organizational Department / Unit to which the Consultant is contributing Promoting Sustainable and Socially Inclusive Labour Market Integration (LM0539): IOM is not required to provide any physical facilities for the work of the consultant. The consultant will be reporting to IOM and will work in close coordination and collaboration with Senior Project Associate. The deliverables outlined in section 6 will require approval from IOM and all relevant project stakeholders upon submission. Both IOM and the stakeholders may provide feedback, including comments and revision requests. During implementation, IOM and the stakeholders may also share background materials for the consultant’s review and use. Additionally, any information collected by the consultant throughout the project must remain confidential. Both provided documents and the consultant’s gathered data cannot be used for any purpose other than the project or shared with third parties without explicit written consent from IOM and the project stakeholders.     Tasks to be performed under this contract

The consultant is expected to deliver the following outputs: 

• The first deliverable is the submission of the service mapping methodology, to be shared within 15 days of the consultancy’s start. This methodology will provide a clear framework for how the service mapping will be conducted, detailing the criteria for data collection, stakeholder engagement, and analysis. 
• Conduct a service mapping of employability services offered by stakeholders including but not limited to, İŞKUR Provincial Directorates, PDMMs, MMCCs, TRC Community Centers, Municipalities, and other relevant EU-funded socio-economic programs located in the key provinces. 
• Develop five regional service mapping reports in key provinces where matching and placement activities will occur. These reports will detail the existing services, gaps, overlaps, and provide recommendations for enhancing service delivery coherence. 
• Organize and facilitate a one-day workshop with 60 participants to gather feedback from stakeholders on the current state of employment service delivery and to identify areas of improvement and collaboration.  
• Create a summary highlighting the main insights from the workshop, along with practical suggestions for improving coordination and integration of services.  
• Based on the service mapping exercise and stakeholder consultations, provide actionable recommendations to enhance the effectiveness of employability services. 

  In addition, the consultant will act as the coordinator and will be responsible for supervising and guiding a team of three experts involved in the above-mentioned activity and will be recruited via a separate vacancy announcement. This will include overseeing the experts’ work, ensuring their deliverables meet the required standards, and coordinating their tasks to ensure alignment with the objectives of the activity.  

  Performance indicators for the evaluation of results
  • Stakeholders, services, gaps, and overlaps are identified and presented with clarity and precision. 
  • Deliverables reflect actionable insights and are revised promptly to address feedback from IOM/PMM/MoLSS etc.  
  • Five reports are prepared, each providing insightful, and structured analysis with clear recommendations for improving service delivery.  
  • All reports are submitted within agreed timelines and revised as necessary based on IOM/PMM/MoLSS guidance. 
  • A one-day workshop with 60 participants is effectively organized, promoting active engagement and collaboration. 
  • All deliverables, including reports and workshop outcomes, are revised to meet tangible standards as requested by IOM/MoLSS/PMM.   Education
    • At least a master's degree in a relevant field such as Development Studies, Public Policy, Social Sciences, Economics, or a related discipline, along with at least 5 years of professional experience in the sector. A PhD degree in relevant field is preferred.  Experience
      • The candidate should have a solid academic background and practical expertise in areas such as socio-economic development, labour market analysis, or public policy.
      • Proficiency in conducting comprehensive service mapping, including ability to design data collection strategies, and interpret results effectively.
      • Experience in working with various stakeholders, including government agencies, municipalities, NGOs, and international organizations.
      • Ability to manage project timelines, meet deliverables, and effectively communicate with and manage stakeholder expectations 
      • A clear understanding of inclusive and sensitive approaches in employment policies and practices, particularly in relation to vulnerable groups    Skills
        • Exceptional reporting and presentation skills, Proficiency in MS Office, time management, stakeholder engagement, data collection and analysis Languages
          • Fluency in English and Turkish is required.  IOM’s official languages are English, French and Spanish. Proficiency of language(s) required will be specifically evaluated during the selection process, which may include written and/or oral assessments.   Travel required   The consultant will be requested to travel to key provinces in Türkiye to carry out the service mapping and attend the stakeholder workshop. The travel costs, accommodation costs (bed and breakfast), and living costs (terminal expenses, intra- city travel costs, lunch, dinner, etc.) of the missions to other provinces of Türkiye will be borne by IOM. IOM will arrange economy class round-trip flight tickets through its contracted Travel Agency. In case of need for additional travels that are unforeseen in the ToR, the costs of the respective travels of the consultant may either be:  
            • Reimbursed to the consultant upon the submission of the receipts/invoices of the expenses by the consultant and approval of the IOM

              As per UNDSS rules, the consultant is responsible for completing necessary online security training and submitting certificates and travel clearance prior to assignment-related travels. 

              Required Competencies   IOM’s competency framework can be found at this link. Competencies will be assessed during the selection process.   Values - all IOM staff members must abide by and demonstrate these three values:
            • Inclusion and respect for diversity: Respects and promotes individual and cultural differences. Encourages diversity and inclusion.
          • Integrity and transparency: Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
        • Professionalism: Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.
      • Courage: Demonstrates willingness to take a stand on issues of importance.
    • Empathy: Shows compassion for others, makes people feel safe, respected and fairly treated. Core Competencies – behavioural indicators
    • Teamwork: Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
  • Delivering results: Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes.
• Managing and sharing knowledge: Continuously seeks to learn, share knowledge and innovate.