Communication and Training Manager

IMPORTANT NOTICE:

 - The deadline for applications is indicated in local date and time.

 - This post is a project post.

1.     Organizational Context

a.    Organizational Setting

The post of Communication and Training Manager is located in the Enterprise Business Capabilities Section, Enterprise Solutions Division (ESD), Information and Communication Technology Department in the Administration, Finance and Management Sector. The Enterprise Solutions Division is responsible for the evolution and maintenance of WIPO’s portfolio of ERP Administrative and Management applications collectively known as the Administrative Integrated Management System (AIMS). AIMS portfolio of products includes a combination of commercials off the shelf (COTS) and custom developed applications based on Taleo, PeopleSoft FSCM and HCM, Acuity Stream (for Risk Management) and others.

b.    Purpose Statement

This is a project post under the approved Capital Master Plan AIMS 2.0 Transformation project. WIPO/AIMS is embarking on a large modernization, involving the migration of existing applications to Cloud platforms, as well as renewing its applications landscape.

The Communication and Training Manager plays a critical role as part of the ERP project team in managing communication and training, ensuring that ERP changes are implemented smoothly with strong adoption, and that the organization realizes the benefits of these changes. This includes developing and implementing a communication and training strategy, securing stakeholders’ engagement at all levels of the organization, producing change impact assessments, designing and delivering modern training programs and plans for trainers and end users, designing and delivering engaging communications for various audiences. The key objective is to ensure all stakeholders are consistently informed and adequately trained on ERP changes, while proactively identifying and managing resistance to change. This includes driving continuous improvement of the change management strategy and fostering adoption through effective communication and training initiatives.

c.     Reporting Lines

The incumbent works under the supervision of the AIMS Senior ERP Delivery Manager.

d.    Work Relations

The Communication and Training Manager collaborates with stakeholders at all levels, including project teams, department heads, and end-users, to align change initiatives with AIM2.0 goals. Key interactions include coordinating with the Change Champions Network, the project delivery team, technical leads, and communications colleagues to ensure stakeholder engagement and smooth ERP adoption.

2.     Duties and Responsibilities

The incumbent will perform the following principal duties:

a.   Deliver an integrated communication and training strategy, ensuring alignment with each phase of the ERP implementation.

b.   Develop an engaging promotional strategy for the transformation, leveraging diverse media formats and solutions to increase information and user adoption.

c.   Continuously review and update detailed change management plans (e.g., Project Sponsor Plan, People Manager Plan, Change Champions Network Plan, and Training and Communication Plan) and integrate change management activities into the project plan.

d.   Identify training needs and plan activities (including train-the-trainer processes) supported by tailored materials and modules, to address cultural aspects, build skills, and enhance knowledge for employee change adaptation.

e.   Support the execution of identified activities and provide consistent change methodology across project streams.

f.    Facilitate the Change Champions Network, collaborate with stakeholders to gather feedback and address gaps, and coordinate with the ERP Project team to ensure effective execution of change activities.

g.   Provide coaching to key roles (department heads, supervisors) to foster change leadership and facilitate large multi-stakeholder workshops to ensure alignment and support for the change strategy.

h.   Ensure all training and communication deliverables adhere to the highest quality standards through rigorous review and validation processes.

i.    Share and improve upon lessons learned.

j.    Measure the execution of planned activities using defined KPIs to assess effectiveness and impact.