CHIEF, OPERATIONS AND RESOURCE MANAGEMENT

Org. Setting and ReportingThis position is located within the United Nations Disengagement Observer Force (UNDOF). The Chief of Operations and Resource Management (ORM) will be based in Camp Faouar, Syria and reports directly to the Chief of Mission Support. ResponsibilitiesWithin delegated authority, the Chief Operations and Resource Management will be responsible to bring together strategic and cross-cutting mission support functions with a view to ensuring coherence in forecasting, performance monitoring, planning and coordination related to operational and resourcing activities. The position performs the following duties: • Provides overall guidance, support and oversight for the effective management of the following functions and components: Field Technology Unit (FTU), Mission Support Centre (MSC) Engineering Unit (ENG), Medical and Sector/Regional Offices where applicable • Assists and supports the Director or Chief of Mission Support in providing strategic direction to the above components for the effective fulfillment of the mission support strategies and plans • Ensures the development, preparation, coordination and monitoring of strategies and work plans for the administrative activities under the scope of responsibilities and takes the lead in securing the required, logistic and technological resources to achieve them • In cooperation with other offices of the Mission, plans and forecasts staffing, financial, logistics and technology requirements of the Mission • Liaises directly with UN headquarters offices to ensure mission planning and resource allocation is aligned with headquarters priorities, guidance and policy • Effectively leads, coordinates and directs all aspects of the Operational Resource Management pillar as follows Information and communication technology: • Oversees the development and delivery of robust and reliable information and communication technology (ICT) services in support of the mission's mandate implementation • Facilitates the implementation of innovative and intuitive technology solutions that enhances work across mission pillars and facilitates technological problem solving and decision making at all levels • Manages the mission information security and its incident response plan Mission Support Centre: • Oversees the development and delivery of timely, coordinated and efficient logistics support planning by Mission Support Centre to all components of the mission for operational priorities and key project implementation Sector or Regional Offices: • Oversees the coordination of all operational and resourcing activities of regional offices to ensure their timely set up and provision of human resources, financial and information technology support required for the fulfilment of the mandate of the regional office Engineering Unit • Oversees the resources for all the projects of the civilian and military engineering support operations. • Oversees and approves designs of major structures, facilities, systems and activities such as buildings, roads, waste disposal systems, water treatment facilities, electrical power generation and distribution systems, environmental control systems, and related structures and activities in the field needed for the logistics support. • Oversees the coordination with national and international officials to ensure adequate exchange of information for the provision of Engineering support to formed military contingents, civilian staff and civilian police within the mission. Medical • Oversees plans for medical services in the mission as outlined in the Medical Support Manual, including mass casualty plans, medical evacuation plans and procedures, and relationship with any external healthcare providers. • Oversees budgets and controls finances, ensuring optimum and rational use of resources. • Oversees procurement of drugs, medical equipment, consumables and medical supplies. Other duties and responsibilities: • Takes the lead in the development and implementation of special projects such as Disaster Recovery and Business Continuity, Welfare activities as required • Manages the mission's service desk operations providing regular management reports on service availability and performance • Monitors client experience and advises on programs for continuous service improvement • Implements pilot projects and monitors, coordinates and reports on their progress• Ensure that all Operational Resources Management Unit/Section activities, are in compliance with the DPKO/DFS Environmental and Waste Management policies and in line with the DFS Environment Strategy objectives; coordinate with the mission's environmental officer for guidance as needed; CompetenciesPROFESSIONALISM: Shows pride in work and in achievements; Demonstrates professional competence and mastery of subject matter; Is conscientious and efficient in meeting commitments, observing deadlines and achieving results; Is motivated by professional rather than personal concerns; Shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. PLANNING AND ORGANIZING: Develops clear goals that are consistent with agreed strategies; Identifies priority activities and assignments; Adjusts priorities as required; Allocates appropriate amount of time and resources for completing work; Foresees risks and allows for contingencies when planning; Monitors and adjusts plans and actions as necessary; Uses time efficiently. ACCOUNTABILITY: Takes ownership of all responsibilities and honors commitments; Delivers outputs for which one has responsibility within prescribed time, cost and quality standards; Operates in compliance with organizational regulations and rules; Supports subordinates, provides oversight and takes responsibility for delegated assignments; Takes personal responsibility for his/her own shortcomings and those of the work unit, where applicable LEADERSHIP: Serves as a role model that other people want to follow; Empowers others to translate vision into results; Is proactive in developing strategies to accomplish objectives; Establishes and maintains relationships with a broad range of people to understand needs and gain support; Anticipates and resolves conflicts by pursuing mutually agreeable solutions; Drives for change and improvement, does not accept the status quo; Shows the courage to take unpopular stands; Provides leadership and takes responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work; demonstrates knowledge of strategies and commitment to the goal of gender balance in staffing. MANAGING PERFORMANCE: Delegates the appropriate responsibility, accountability and decision-making authority; makes sure that roles, responsibilities and reporting lines are clear to each staff member; accurately judges the amount of time and resources needed to accomplish a task and matches task to skills; monitors progress against milestones and deadlines; regularly discusses performance and provides feedback and coaching to staff; encourages risk-taking and supports creativity and initiative; actively supports the development and career aspirations of staff; appraises performance fairly EducationAdvanced University degree (Master's degree or equivalent) in business or human resource management, budget, finance, accounting, information technology or related fields. A first-level university degree in combination with two additional years of qualifying experience may be accepted in lieu of the advanced university degree. Job - Specific QualificationNot available. Work ExperienceAt least ten (10) years of progressively responsible and diversified professional experience in human resources management, finance, technology or general administration or related area is required Experience in handling complex organizational issues at the international level is desirable Work experience in the Middle East is desirable Hands-on-experience with UN administrative/financial policies and practices is desirable LanguagesThe working languages of the United Nations are English and French. For this position fluency (both oral and written) in English is required. Knowledge of another UN official language is an advantage. AssessmentPreviously rostered candidates are not subject to any further assessment and as such, will not be invited for such an assessment. Special NoticeThis \"Recruit from Roster\" job opening is only open to roster applicants who are already placed on pre-approved rosters, following a review by a United Nations Central Review Body. Only roster applicants who were placed on rosters with similar functions at the same level are considered to be eligible candidates. Eligible applicants receive an email inviting them to apply. Rostered applicants are encouraged to apply only if they are interested and available to take up the position at the duty station/s specified in the Job Opening. Applying to this job opening carries an expectation to accept the offer, if selected. United Nations ConsiderationsAccording to article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity. Candidates will not be considered for employment with the United Nations if they have committed violations of international human rights law, violations of international humanitarian law, sexual exploitation, sexual abuse, or sexual harassment, or if there are reasonable grounds to believe that they have been involved in the commission of any of these acts. The term “sexual exploitation” means any actual or attempted abuse of a position of vulnerability, differential power, or trust, for sexual purposes, including, but not limited to, profiting monetarily, socially or politically from the sexual exploitation of another. The term “sexual abuse” means the actual or threatened physical intrusion of a sexual nature, whether by force or under unequal or coercive conditions. The term “sexual harassment” means any unwelcome conduct of a sexual nature that might reasonably be expected or be perceived to cause offence or humiliation, when such conduct interferes with work, is made a condition of employment or creates an intimidating, hostile or offensive work environment, and when the gravity of the conduct warrants the termination of the perpetrator’s working relationship. Candidates who have committed crimes other than minor traffic offences may not be considered for employment. Due regard will be paid to the importance of recruiting the staff on as wide a geographical basis as possible. The United Nations places no restrictions on the eligibility of men and women to participate in any capacity and under conditions of equality in its principal and subsidiary organs. The United Nations Secretariat is a non-smoking environment. Reasonable accommodation may be provided to applicants with disabilities upon request, to support their participation in the recruitment process. By accepting a letter of appointment, staff members are subject to the authority of the Secretary-General, who may assign them to any of the activities or offices of the United Nations in accordance with staff regulation 1.2 (c). Further, staff members in the Professional and higher category up to and including the D-2 level and the Field Service category are normally required to move periodically to discharge functions in different duty stations under conditions established in ST/AI/2023/3 on Mobility, as may be amended or revised. This condition of service applies to all position specific job openings and does not apply to temporary positions. Applicants are urged to carefully follow all instructions available in the online recruitment platform, inspira, and to refer to the Applicant Guide by clicking on “Manuals” in the “Help” tile of the inspira account-holder homepage. The evaluation of applicants will be conducted on the basis of the information submitted in the application according to the evaluation criteria of the job opening and the applicable internal legislations of the United Nations including the Charter of the United Nations, resolutions of the General Assembly, the Staff Regulations and Rules, administrative issuances and guidelines. Applicants must provide complete and accurate information pertaining to their personal profile and qualifications according to the instructions provided in inspira to be considered for the current job opening. No amendment, addition, deletion, revision or modification shall be made to applications that have been submitted. Candidates under serious consideration for selection will be subject to reference checks to verify the information provided in the application. Job openings advertised on the Careers Portal will be removed at 11:59 p.m. (New York time) on the deadline date. No FeeTHE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.