CHIEF OF UNIT, INFORMATION SYSTEMS AND TELECOMMUNICATIONS

Org. Setting and ReportingThe temporary position is located within the United Nations Support Office in Haiti (UNSOH). Pursuant to Security Council resolution 2793 (2025), UNSOH has been mandated to provide support; primarily to the Gang Suppression Force (GSF), the United Nations Integrated Office in Haiti (BINUH), the Haitian National Police (HNP), and the Haitian Armed Forces in the context of any joint operations with the GSF. Additionally, UNSOH is tasked with delivering technical assistance to the Organization of American States (OAS). The incumbent will serve as the principal advisor to Mission Leadership on ICT strategy, governance and ICT operations, ensuring alignment with UNSOH’s mandate and operational priorities. This includes: Leading the design and implementation of mission-wide ICT frameworks that integrate telecommunications, cybersecurity, and enterprise systems. Driving innovation initiatives to enhance operational resilience and interoperability with Haitian national systems and partner agencies. Overseeing change management processes to ensure smooth adoption of new technologies across all mission components. Providing strategic input for reports and policy papers to intergovernmental bodies, ensuring ICT considerations are embedded in mission planning and resource allocation. The position is based in Port-au-Prince and is located in the Field Technology Unit, within the Office of Operations Management Unit. The Chief of Unit will report to the Director of Office of Operations Management Unit and will act as the Head of the Field Technology Section, providing authoritative guidance on ICT operations and supervising all sub-units, including Telecommunications and Information Systems teams. ResponsibilitiesWithin the limits of delegated authority, the Chief if Unit, Information Systems and Telecommunication, FS-7 will be responsible for performing the following duties: Provides management and coordination of the Unit responsible for the delivery of all Telecommunications and Information Systems and services deployed by field missions: this will include voice, video, data and other related systems and services. Supervises direct report supervisors of the respective Telecommunications sub-units and Information Systems sub-units within the Mission and provides overall supervision for all staff in the Telecommunications and Information Systems Unit. Manages the maintenance and repair programs for Telecommunications and IT systems, networks and equipment. Establishes performance standards for telecommunications and IT equipment and services, and recommends corrective operational measures to improve quality and performance. Coordinates the preparation of request for proposals, technical specifications and statement of works for the acquisition of various telecommunications and IT equipment and services; Performs technical evaluation of the bids and proposals. Coordinates with the Office of Information and Communication Technology and the United Nations Global Service Centre on matters related to CITS support. Acts as a focal point for inter-agency emergency field security telecommunications. Ensures effective coordination with various local UN agencies in order to maximise possibilities of interagency collaboration in the field of telecommunications and information systems and technology. Coordinates the preparation of annual cost estimates and budget proposal for the mission’s telecommunications and information systems and services; Manages, controls and exercises the budget upon its approval. Performs other duties as required. CompetenciesProfessionalism: Knowledge of Information Systems and Telecommunications Technologies for large complex organizational environments; ability to organise and manage diverse and cross-functional groups, across geographically dispersed locations, for institutional systems in conflict and post conflict areas; conceptual and strategic analytical capacity to understand information systems and business operational issues so as to thoroughly analyse and evaluate critical Information Systems’ matters; knowledge of administrative, budgetary, financial, procurement and human resources policies and procedures; ability to provide specialized advice on a board range of ICT issues to the Senior Management of the Missions. Shows pride in work and achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. Takes responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work. Accountability: Takes ownership of all responsibilities and honours commitments; Delivers outputs for which one has responsibility within prescribed time, cost and quality standards; Operates in compliance with organizational regulations and rules; Supports subordinates, provides oversight and takes responsibility for delegated assignments; Takes personal responsibility for his/her own shortcomings and those of the work unit, where applicable. Client Orientation: Considers all those to whom services are provided to be \"clients \" and seeks to see things from clients' point of view; Establishes and maintains productive partnerships with clients by gaining their trust and respect; Identifies clients' needs and matches them to appropriate solutions; Monitors ongoing developments inside and outside the clients' environment to keep informed and anticipate problems; Keeps clients informed of progress or setbacks in projects; Meets timeline for delivery of products or services to client. Managerial Competencies: Judgement/ Decision-making: Identifies the key issues in a complex situation, and comes to the heart of the problem quickly; Gathers relevant information before making a decision; Considers positive and negative impacts of decisions prior to making them; Takes decisions with an eye to the impact on others and on the Organization; Proposes a course of action or makes a recommendation based on all available information; Checks assumptions against facts; Determines that the actions proposed will satisfy the expressed and underlying needs for the decision; Makes tough decisions when necessary. EducationHigh School diploma or equivalent is required. Job - Specific QualificationCertifications in relevant areas of Secure Communication Network, Engineering in telecommunication systems, ITIL and Prince are required. Work ExperienceA minimum of 12 years (six (6) years with a first level university degree) of progressively responsible experience in information and telecommunications systems or related areas, including experience in developing and overseeing large centralized and globally distributed institutional systems is required. Experience in establishing complete IT and communications infrastructure for new offices or field offices from the ground up, including planning, deployment, and operationalization of all core services, is required. Experience in budget, staffing and performance management and reporting is required. Proven experience in designing, implementing, and managing secure communication networks, including encryption protocols and cybersecurity measures for mission-critical environments is required. Extensive background in engineering and architecture of complex telecommunication systems, including satellite, microwave, and IP-based networks is required. Two years’ experience providing services in information and telecommunications systems or related areas in a field operation of the United Nations commons systems or related areas in a conflict or post-conflict setting is desirable. Practical experience applying ITIL principles for IT service management, including incident, problem, and change management processes is desirable. Certified in PRINCE2 or similar project management methodology, with a track record of delivering large-scale ICT projects within budget and timelines is desirable. LanguagesEnglish and French are the working languages of the United Nations Secretariat. For this job opening, English is required. French is desirable. The table below shows the minimum required level for each skill in these languages, according to the UN Language Framework (please consult https://languages.un.org for details).