Chief of Service, Analytics and Project Management (Temporary Job Opening)

Org. Setting and ReportingThis position is located in the Analytics and Project Management Service, Business Transformation and Accountability Division (BTAD) of the Department of Management Strategy, Policy and Compliance (DMSPC). The Chief of Service reports to the Director, BTAD. For more information, please visit https://www.un.org/management/content/our-work. ResponsibilitiesWithin delegated authority, the Chief of Service will be responsible for the following duties: • Leads and provides vision in the area of business transformation and continuous improvement. Identifies opportunities to modernize and innovate and oversees related project and change management initiatives. • As part of continuous improvement, ensures the Division is leveraging the benefits of generative AI to deliver more effective and efficient working practices. • Proactively identifies opportunities to modernize and transform business practices. • Provides a robust project management capacity to support business transformation. • Guides the identification of key performance indicators to: inform the work of individual managers; report to senior management, members states and other key stakeholders; and inform the work of other teams of the Division. • Oversees the mining and analysis of data from enterprise systems and other sources, using innovative approaches, and the provision of trend analyses and other analytical reports to senior management, individual departments/missions of the UN Secretariat and the legislative bodies. • Provides leadership for the development of analytical and data visualization products and tools, such as reports and dashboards, to support evidence-based decision-making, compliance monitoring, and performance reporting as well as to inform policy formulation and business transformation. • As part of a continuous organizational improvement process, leads business transformation initiatives to cultivate modernization and innovation throughout the Secretariat. • Ensures that the Service serves as a think tank for project and change management and that transformation projects are designed, consulted, communicated and implemented according to best practice. • Leads, supervises and carries out the work programme of the Service under his/her responsibility. Co-ordinates the work carried out by different work units under the Service and with other entities and bodies of the United Nations system; provides programmatic/substantive reviews of the drafts and products prepared by others. • Formulates and implements the substantive work programme of the Service under his/her supervision. Oversees the management of activities undertaken by the Service, ensures that programmed activities are carried out in a timely fashion and co-ordinates work in the different areas both within the Division and Department, and with other organizations of the United Nations System, as appropriate. • Co-ordinates and oversees the preparation of reports for presentation to intergovernmental bodies such as the Advisory Committee on Administrative and Budget Questions, Committee for Programme Coordination, the General Assembly and other policy-making organs, as appropriate. • Reports to intergovernmental bodies on budget/programme performance or on programmatic/ substantive issues, as appropriate, particularly those presented in biannual and/or annual reports. • Ensures that the outputs produced by the Service maintain high-quality standards; that reports are clear, objective and based on comprehensive data. Ensures that all outputs produced by the Sections under his/her supervision meet required standards before completion to ensure they comply with the relevant mandates. • Assists the Director in preparing the work programme of the Division, determining priorities, and allocating resources for the completion of outputs and their timely delivery. • Undertakes or oversees the programmatic/administrative tasks necessary for the functioning of the Service, including preparation of budgets, reporting on budget/programme performance, evaluation of staff performance, interviews of candidates for job openings, evaluation of candidates and preparation of inputs for results-based budgeting. • Recruits staff, taking due account of gender and geographical distribution balance. • Manages, guides, develops and trains staff under his/her supervision. • Fosters teamwork and communication among staff in the Service and across organizational boundaries. • Leads and supervises the organization of meetings, seminars, etc. on substantive issues. Manages the substantive preparation and organization of such meetings or seminars. • Participates in international, regional or national meetings and provides programmatic/substantive expertise on an issue, or holds programmatic/substantive and organizational discussions with representatives of other institutions. • Represents the Service at international, regional or national meetings. • Leads team members efforts to collect and analyze data and provides insight to identify trends or patterns for data-driven planning, decision-making, presentation and reporting. Ensures that everyone can discover, access, integrate and share the data they need. Competencies• PROFESSIONALISM: Knowledge of the substantive field of work in general and of specific areas being supervised. Ability to produce reports and papers on technical issues and to review and edit the work of others. Ability to apply UN rules, regulations, policies and guidelines in work situations. Ability to analyze and interpret data in support of decision-making and convey resulting information to management. Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. Provides leadership and takes responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work; demonstrates knowledge of strategies and commitment to the goal of gender balance in staffing. • CLIENT ORIENTATION: Considers all those to whom services are provided to be “clients” and seeks to see things from clients’ point of view; establishes and maintains productive partnerships with clients by gaining their trust and respect; identifies clients’ needs and matches them to appropriate solutions; monitors ongoing developments inside and outside the clients’ environment to keep informed and anticipate problems; keeps clients informed of progress or setbacks in projects; meets timeline for delivery of products or services to client. • TECHNOLOGICAL AWARENESS: Keeps abreast of available technology; understands applicability and limitation of technology to the work of the office; actively seeks to apply technology to appropriate tasks; shows willingness to learn new technology. • VISION: Identifies strategic issues, opportunities and risks; clearly communicates links between the Organization’s strategy and the work unit’s goals; generates and communicates broad and compelling organizational direction, inspiring others to pursue that same direction; conveys enthusiasm about future possibilities. • EMPOWERING OTHERS: Delegates responsibility, clarifies expectations, and gives staff autonomy in important areas of their work; encourages others to set challenging goals; holds others accountable for achieving results related to their area of responsibility; genuinely values all staff members’ input and expertise; shows appreciation and rewards achievement and effort; involves others when making decisions that affect them. EducationAdvanced university degree (Master’s degree or equivalent) in business or public administration, management information systems, or related area is required. A first-level university degree in combination with two additional years of qualifying experience may be accepted in lieu of the advanced university degree. Job - Specific QualificationNot available. Work ExperienceA minimum of fifteen years of progressively responsible experience in management, including management information systems, business analytics and data visualization, project and change management, management consulting or related field is required. Experience in large complex international organizations and change management is required. Experience in leading and managing large teams in a multicultural environment is required. Experience with the UN system or similar international organizations is desirable. LanguagesEnglish and French are the working languages of the United Nations Secretariat. For this job opening, English is required. There are no additional desirable languages specified. The table below shows the minimum required level for each skill in these languages, according to the UN Language Framework (please consult https://languages.un.org for details).