Introduction
Established in 1951, IOM is a Related Organization of the United Nations, and as the leading UN agency in the field of migration, works closely with governmental, intergovernmental, and non-governmental partners. IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants.
IOM is committed to ensuring a workplace where all employees can thrive professionally while working towards harnessing the full potential of migration. Read more about IOM's workplace culture atย IOM workplace culture | International Organization for Migration
Internal and external candidates will be considered for this vacancy. For the purposes of this vacancy, internal candidates are defined as staff members holding a regular, fixed-term or short-term graded or ungraded contract, including Junior Professional Officers (JPOs), staff on Special Leave Without Pay (SLWOP), and staff members on secondment/loan released by the Organization, unless otherwise specified in their contract. Staff members holding a regular, fixed-term or short-term graded contract will not retain their contract type if appointed to an ungraded position.
Context
Under the overall supervision of the Chief, Operations and Mission Engagement Solutions, and the direct supervision of the Seniorย Information and Communications Technology (ICT) Officer (Solutions Delivery Manager), theย ICT Officer (Solution Technology) will ensure that IOMโs ICT systems and related services including the supporting infrastructure and solution architecture are designed, engineered, and delivered to meet business needs effectively and sustainably.
The person in this role will make sure that all functional and non-functional requirements are properly identified, converted into technical specifications, and included in solution designs that meet IOMโs standards, governance rules, and quality guidelines.ย ย The role will focus on crosscutting, enterprise level solutions spanning multiple applications and technologies within the IOM ICT ecosystem.
Theย ICT Officer (Solution Technology)ย will collaborate extensively with ICT colleagues, business stakeholders, and external partners. In addition to providing architecture and solutions engineering leadership, the incumbent will guide development efforts, ensure alignment with strategic objectives, and uphold best practices in solution design, integration, testing, and deployment.
Theย ICT Officer (Solution Technology) will lead the product teamโs deliverables, foster a high-performance culture, and ensure efficient, holistic, and standards aligned product delivery.
Design and develop enterprise level applications using Microsoft Dynamics 365, Microsoft Power Platform (Power Apps, Power Automate, Power Pages, Power Virtual Agents), Power BI, SQL Server/Dataverse, .NET technologies, and Microsoft AI Builder.Analyze business requirements and translate them into detailed technical specifications, ensuring alignment with organizational goals and technical standards.Collaborate with cross functional teams, including project managers, business analysts, developers/MSPs, and subject matter experts to design, develop, and implement end-to-end solutions.Integrate Power Platform and Dynamics 365 solutions with enterprise systems such as SharePoint, Azure services, .NET applications, and approved third-party systems.Ensure data integrity, security, compliance, and adherence to IOM ICT policies and industry best practices.Initiate and integrate AI capabilities within the MIMOSA ecosystem using Azure AI and AI-enabled features within Dynamics 365 and the Power Platform.Prepare and maintain technical documentation, including solution designs, technical specifications, diagrams, and user guides. Present designs for approval to the Architecture Review Board.Provide technical leadership and mentorship to junior team members, promoting continuous improvement and knowledge sharing.Conduct performance tuning, optimization, and troubleshooting for MIMOSA applications, identifying, and driving improvements for performance, reliability, and cost efficiency.Monitor emerging trends and features in the Microsoft ecosystem and recommend adoption strategies for new capabilities.Ensure high-quality requirements gathering, collaborating with business analysts and technical leads to ensure completeness and accuracy of functional and nonโfunctional requirements.Translate requirements into high-level solution designs, consistent with IOMโs ICT architecture, information security guidelines, and long-term technology direction.Oversee solution testing, ensuring that test plans address both functional and non-functional requirements, and validating that outcomes deliver fit for purpose solutions.Participate in production readiness assessments and contribute to โgo/no-goโ decisions for solution deployments.Perform other duties as may be assigned.Education
Masterโs degree in Computer Science, Information Systems, Engineering, or a related field from an accredited academic institution with five years of relevant professional experience; or,University degree in the above fields with a minimum of seven years of relevant professional experience.Microsoft Certified: Azure Solutions Architect Expert (desired)Experience
At least six years of recent professional experience in solutions engineering, including significant work with Microsoft Power Platform technologies;Proven experience delivering enterprise-wide mission critical solutions (ERP, CRM, enterprise collaboration, content management, business intelligence);Experience working across business and technical teams, with the ability to interpret business concepts and translate them into technical solutions aligned with industry best practices;Technical experience including: Object-oriented programming (OOP)C#/.NET developmentREST API design and consumption.Authentication protocols (OAuth, Azure AD)SQL Server and relational database designData modelling and entity relationshipsResponsive UI/UX designComponent based architecture.Azure services (App Services, Functions, Service Bus/Event Grid)Integration with Microsoft 365 (SharePoint, Teams); and,Experience with integration frameworks such as SignalR, RabbitMQ, MSMQSkills
Demonstrated ability to document solution architecture, business requirements, and technical designs using industry standard methodologies and tools;Applications development lifecycle methodologies;Strong analytical, conceptual, and critical thinking skills;Ability to develop ICT standards and systems;Proven skills in Solution engineering and architecture, web application architecture, and cloud hosting services; and,CRM functional knowledge.Languages:
All IOM staff members in all categories are required to be fluent in one of the IOM's official languages (English, French, Spanish)
For this position, fluency in English is required (oral and written). Working knowledge of Spanish is highly desirable and working knowledge of another official UN language (Arabic, Chinese, French, and Russian) is an advantage.
Proficiency of language(s) required will be specifically evaluated during the selection process, which may include written and/or oral assessments.
Required Competencies:
IOMโs competency framework can be found at this link Competencies will be assessed during the selection process.
Values - all IOM staff members must abide by and demonstrate these five values:
Inclusion and respect for diversity: Respects and promotes individual and cultural differences. Encourages diversity and inclusion.Integrity and transparency: Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.Professionalism: Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.Courage: Demonstrates willingness to take a stand on issues of importance.Empathy: Shows compassion for others, makes people feel safe, respected and fairly treated.Core Competencies โ behavioural indicators Level
Teamwork: Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.Delivering results: Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes.Managing and sharing knowledge: Continuously seeks to learn, share knowledge and innovate.Accountability: Takes ownership for achieving the Organizationโs priorities and assumes responsibility for own actions and delegated work.Communication: Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way.Notes
Internationally recruited professional staff are required to be mobile. Please refer to this link for guidance on IOM Job Category.
Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.
Appointment will be subject to certification that the candidate is medically fit for appointment, accreditation, any residency or visa requirements, security clearances.
Vacancies close at 23:59 local time Geneva, Switzerland on the respective closing date. No late applications will be accepted.
IOM has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and IOM, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination based on gender, nationality, age, race, sexual orientation, religious or ethnic background or disabilities.
IOM does not charge a fee at any stage of its recruitment process (application, interview, processing, training or other fee). IOM does not request any information related to bank accounts.
IOM only accepts duly completed applications submitted through the IOM e-Recruitment system (for internal candidates link here). The online tool also allows candidates to track the status of their application.
Only shortlisted candidates will be contacted.
For further information and other job postings, you are welcome to visit our website: IOM Careers and Job Vacancies