Organizational Setting
The Food and Agriculture Organization of the United Nations (FAO) contributes to the achievement of the 2030 Agenda through FAOโs Strategic Framework by supporting the transformation to MORE efficient, inclusive, resilient and sustainable agrifood systems, for Better production, Better nutrition, a Better environment and a Better life, leaving no one behind.
The Shared Services Centre (SSC) recommends and administers process management and procedures that need to be executed effectively; ensures the management of quality assurance activities associated with the transactional processes and implementation of service delivery; continuously improves the satisfaction of its customers, internal or external, while pursuing a continuous improvement agenda that will drive up service excellence while driving down the costs of service delivery through process standardization, process automation and self-service capabilities.
The assignment is based in the FAO Shared Services Centre in Budapest, Hungary.
Reporting Lines
The Business Process Improvement Consultant reports to the Chief, SSC.
Technical Focusย
Support and contribute to FAO's inputs to the development, revision, implementation, monitoring and evaluation, and reporting of continuous improvement of SSC processes specifically in Finance, HR, Payroll, and Travel operations. Contribute to functional architecture, process design and functional integration of the ERP environment as it relates to these core SSC functions, as well as the delivery of process innovation and continuous improvement initiatives. Support the definition of future functional needs for the Organization's ERP in collaboration with CSI and policy owners; work in collaboration with functional analysts in providing process improvement opportunities to deliver business transformation to meet the business needs and other continuous improvement projects.
Tasks and responsibilities
โข ย ย Drive client orientated process excellence through the development, implementation and evaluation of opportunities for improvement and efficiency of business processes specifically for Finance, HR, Payroll, and Travel operations; review and analyze solutions (as prioritized by key stakeholders), working with process owners and other subject matter experts to identify scope of processes to be examined, define business requirements, and establish success criteria.
โข ย ย Review relevant documents and reports; identify problems and issues to be addressed and propose corrective actions; liaise with relevant parties; identify and tracks follow-up actions.
โข ย ย Prepare various written outputs, e.g. draft background papers, analyses, work plans, sections of reports and studies, inputs to publications, etc.
โข ย ย Monitor progress to ensure delivery of process and system improvement initiatives as per organizational needs and agreed priorities.
โข ย ย Undertake research on business improvements methodologies; conduct training workshops, seminars, etc.; make presentations on assigned topics/activities.
โข ย ย Support the promotion of a culture of continuous improvement and client-orientation in operational service.
โข ย ย Identify and implement quality improvement efforts and new best practices to ensure realization of improvement benefits.
โข ย ย Manage the day-to-day implementation of strategic projectsโsuch as ServiceNow and the global Segregation of Duties (SoD) frameworkโensuring coordination with stakeholders (SSC, CSI, vendors); maintain project plans; design and document business processes; validate inputs; track deliverables; resolve technical and business issues; report progress; and support governance improvements.
โข ย ย Oversee the work performed by staff and consultants assigned to the Continuous Improvement Team.
CANDIDATES WILL BE ASSESSED AGAINST THE FOLLOWING
Minimum Requirements
โข ย ย Advanced university degree from an institution recognized by the (IAU)/UNESCO, in the field of Business Administration, Computer Science, Accounting, Finance, Human Resources or related field. A first level degree with 2 years of relevant experience may be considered as equivalent.ย
โข ย ย At least 5 years of progressively responsible professional experience in the area of business process analysis and improvement, or in implementing business transformation.ย
โข ย ย Working knowledge of English (proficient โ level C)
FAO Core Competencies
โข ย ย Results Focus
โข ย ย Teamwork
โข ย ย Communication
โข ย ย Building Effective Relationships
โข ย ย Knowledge Sharing and Continuous Improvement
Technical/Functional Skillsย
ย
โข ย ย Knowledge of an Enterprise Resource Planning (ERP) business management software (e.g. Oracle, SAP) is required
โข ย ย Experience managing process improvement initiatives is required, preferably in shared service or business support environment (Finance, HR, Payroll, or Travel operations) (Lean, Six Sigma, Kaizen, data analysis and metrics-driven decision making, change management and stakeholder engagement etc)
โข ย ย Familiarity with service management tools (like ServiceNow) and their implementation is highly desirable
โข ย ย Experience with Robotic Process Automation (RPA) tools (such as UiPath, Blue Prism, or Automation Anywhere) to automate repetitive tasks across Finance, HR, Payroll, and Travel processing functions is highly desirable
โข ย ย Experience implementing intelligent chatbots or virtual assistants to enhance service desk capabilities and user self-service options is highly desirable
โข ย ย Knowledge of UN or standard operational rules and procedures is desirable