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IMPORTANT NOTICE REGARDING APPLICATION DEADLINE: please note that the deadline for applications is indicated in local time as per the time zone of the applicantโs location.
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1.ย ย ย Organizational Context
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a.ย ย ย Organizational Setting
The post is located in the PCT Business Demand Management Section of the PCT Business Development Division, PCT Services Department, Patents and Technology Sector, which is tasked with developing proposals for further improvement of the PCT system, including proposals for improvements to the PCT legal framework, PCT procedures and processes, and related standards and specifications of IT systems.
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b.ย ย ย Purpose Statement
The main role of the incumbent is to analyze needs and develop business requirements for software to support the needs of applicants, Offices and third parties in relation to the processing of international applications, and to ensure that software developed meets the indicated requirements, taking into account the increasing need for integration between internal and external systems requiring a greater degree of strategic planning, cross system analysis and coordination with a wider range of relevant business and IT units.
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c.ย ย ย ย Reporting Lines
The incumbent works under the supervision of the Head, PCT Business Demand Management Section, PCT Business Development Division.
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d.ย ย ย Work Relations
The incumbent liaises frequently with the Business Applications Division in the Information and Communication Technology Department (ICTD), the PCT Legal and User Relations Division, and the PCT Operations Division, to gather and exchange information necessary for the development of optimum business requirements for improved PCT services for all stakeholders.
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2.ย ย ย ย Duties and Responsibilities
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The incumbent will perform the following principal duties:
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a.ย ย Carry out strategic analyses of PCT IT requirements, taking into account opportunities for business improvement through the review of overall processes and end-to-end collection, processing and delivery of structured data, as well as the context of WIPO IT systems and related processes more generally.
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b.ย ย As business needs evolve, analyze PCT operational procedures and design proposed enhancements to better meet customer needs and ensure the quality of work and efficiency of the PCT both within PCT Operations and in relation to external stakeholders.
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c.ย ย Liaise with concerned work units (PCT Operations Division, Technical Cooperation Section, PCT Legal and User Relations Division, PCT Translation Division, Finance Division, Madrid Registry and The Hague Registry) to assess evolving needs and evaluate the implications of implementing proposals for redesign of operational processes and enhanced functionality of external and internal PCT IT systems.
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d.ย ย Contribute to fostering a culture of providing high quality customer-focused services by identifying varying customer needs, recommending best practices which can improve customer interactions and, proactively addressing potential issues before they impact the customer experience.
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e.ย ย Define business requirements and draft detailed specifications for functions in IT systems for use by applicants, IB PCT staff and external Offices in compliance with the required security and confidentiality requirements under the PCT.
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f.ย ย ย In cooperation with the Business Applications Division within ICTD, work with developers on prototyping, user testing and implementation of changes to PCT IT systems; ensure that the IT tools are built according to requirements.
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g.ย ย Participate in official missions; provide training and webinars on ePCT system to Offices of PCT Member States, applicants and agents. Provide training to PCT staff and external providers also engaged in such activities.
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h.ย ย Define and verify validation processes (\"business rules engine\") in PCT IT systems, including liaison with the PCT Operations Division to ensure maintenance and update of those system validations as required in line with evolving business requirements.
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i.ย ย ย In collaboration with the PCT Operations Support and Training Section, develop and review information and training material on PCT operational processes in relation to new developments in PCT IT systems.
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j.ย ย ย Engage in data analytics initiatives by contributing to define key performance indicators and systematically monitoring accession, engagement, user feedback, service metrics, and procedural data. Utilize insights to evaluate the effectiveness of activities, guide strategic decision-making, enhance service delivery and promotional efforts, identify emerging trends, and recommend improvements and best practices.
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k.ย ย Perform other related duties as required.
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