Bilingual Donor Care Coordinator

Bilingual Donor Care Coordinator 

This position is covered under CUPE Bargaining Unit 

Save the Children believes every child has the right to a future. In Canada and around the world, we do whatever it takes – every day and in times of crisis – to support children to fulfill their rights to a healthy start in life, the opportunity to learn, and protection from harm. With over 100 years of experience, Save the Children is the world’s first and leading independent children’s organization – transforming lives and the future we share. 

THE IMPACT YOU WILL MAKE: 

Reporting to the Donor Care Manager, the Bilingual Donor Care Coordinator enhances the donor experience at Save the Children by providing donor stewardship, managing retention activities at all levels of giving, including one-time gifts and recurring gifts, and ensuring accuracy in gift processing, tax receipting, and communications. Working closely with the database team, internal interest holders and fundraising leads, this also facilitates gift processing for the major gift, corporate, foundation and planned gift portfolios. Fluency in spoken and written French and English is required, as this position is responsible for serving Save the Children’s French-speaking constituents, including the translation of basic French donor materials (such as emails, letters, tax receipts). 

Responsibilities include (but are not limited to): 

• Handle inbound and outbound donor communications across all channels, including those from English and French-speaking donors and members of the public.
• Ensure timely delivery of donor communications (receipts, welcome packs, thank you calls).
• Support in the delivery of all donor care and stewardship of gifts related to Major Gifts, Corporate, Estate, and Planned Giving portfolios.
• Deliver tax receipting and donor acknowledgments in line with best practices and ensure compliance with CRA regulations.
• Oversee all donor fulfilment and acknowledgments according to the requirements of individual fundraising campaigns, channels and activities.
• Play a leading role in donor retention and winback activities, including the donor cancellation and re-engagement processes.
• Responsible for handling all inquiries received from French-speaking donors and non-donors, including English to French translation of donor materials and annual update of donor communications.
• Process donations and returned mail accurately and in a timely manner.
• Data entry, including creating new records and updating existing records in the CRM.
• Support in the processing of gifts related to Major Gifts, Corporate, Estate, and Planned Giving portfolios.
• Support vendor file processing (e.g. donations made via 3rd party, F2F or telemarketing).
• Provide regular updates to Resource Development colleagues and other internal stakeholders, on key Donor Care activities and results.
• Support the annual audit and requests for information.

  Qualifications include (but are not limited to): 

  • Bilingual fluency in both written and spoken French and English is required.
  • Demonstrated proficiency in translating English to French communications in a professional setting, and/or writing and editing bilingual communications.
  • A minimum of 1-3 years of relevant work experience in customer or donor care; experience working in a fundraising and/or not-for-profit environment strongly preferred.
  • Experience in International Development, Non-Governmental Organization (NGO/INGO), or other not-for-profit sectors is preferred.
  • Knowledge of CRM and fundraising software and databases is preferred.
  • Proven knowledge of fundraising, donor stewardship, and donor relations best practices. 
  • Good communication, interpersonal, and teamwork skills for diverse audiences to build strong working relationships across cultural and organizational settings, both internally and externally. 
  • Displays analytical and problem-solving skills to support initiatives with demonstrated adaptability to support change management for successful task implementation.
  • Proficiency with Microsoft applications (Excel, Word, PowerPoint, Outlook)
  • Considers organizational strategy and thinks creatively to support innovative initiatives and collaborations that deliver benefits for the children and families we serve.
  • Ability to work some evenings and weekends as required.

    WHAT WE OFFER  

    📚 𝗗𝗶𝘀𝗰𝗼𝘃𝗲𝗿 𝗛𝗼𝘄 𝘁𝗼 𝗚𝗲𝘁 𝗮 𝗝𝗼𝗯 𝗶𝗻 𝘁𝗵𝗲 𝗨𝗡 𝗶𝗻 𝟮𝟬𝟮𝟯! 🌍🤝 𝗥𝗲𝗮𝗱 𝗼𝘂𝗿 𝗡𝗘𝗪 𝗥𝗲𝗰𝗿𝘂𝗶𝘁𝗺𝗲𝗻𝘁 𝗚𝘂𝗶𝗱𝗲 𝘁𝗼 𝘁𝗵𝗲 𝗨𝗡 𝟮𝟬𝟮𝟯 𝘄𝗶𝘁𝗵 𝘁𝗲𝘀𝘁 𝘀𝗮𝗺𝗽𝗹𝗲𝘀 𝗳𝗼𝗿 𝗨𝗡𝗛𝗖𝗥, 𝗪𝗙𝗣, 𝗨𝗡𝗜𝗖𝗘𝗙, 𝗨𝗡𝗗𝗦𝗦, 𝗨𝗡𝗙𝗣𝗔, 𝗜𝗢𝗠 𝗮𝗻𝗱 𝗼𝘁𝗵𝗲𝗿𝘀! 🌐

    ⚠️ 𝐂𝐡𝐚𝐧𝐠𝐞 𝐘𝐨𝐮𝐫 𝐋𝐢𝐟𝐞 𝐍𝐨𝐰: 𝐏𝐨𝐰𝐞𝐫𝐟𝐮𝐥 𝐓𝐞𝐜𝐡𝐧𝐢𝐪𝐮𝐞𝐬 𝐡𝐨𝐰 𝐭𝐨 𝐠𝐞𝐭 𝐚 𝐣𝐨𝐛 𝐢𝐧 𝐭𝐡𝐞 𝐔𝐧𝐢𝐭𝐞𝐝 𝐍𝐚𝐭𝐢𝐨𝐧𝐬 𝐍𝐎𝐖!

    This position salary range between $54,225.91 - $70,230.08 CAD depending on skills and experience. In addition to this, our employees will have the following package of additional benefits: 

    • Comprehensive benefits package for you and your dependents available in three months after employment.
    • Coordinated benefits for your partner paid by Save the Children Canada.
    • Hybrid workplace, and flexible work hours to support employee wellbeing and productivity.
    • Confidential Employee Assistance Program services available to you and your dependents from your first day of employment.
    • Discounted rate for a GoodLife membership.
    • Organization-wide membership with Headspace.
    • 3 weeks of annual leave.
    • In addition to annual leave, we offer a December 25 - January 1 office closure (SAVE Days) so we can all recharge simultaneously.
    • Paid 5-day-personal days. 
    • Paid 1-day-float days. 
    • Paid 10-day-sick leave.
    • Parental leave top-up.
    • Employer contributions to group pension plan. 
    • Learning and development opportunities and specialized training.

      HOW TO APPLY? 

      If you are interested in this position, please visit https://www.savethechildren.ca/ and submit your resume and cover letter by 5:00 PM EST November 17, 2025. Internal candidates, please apply via ADP by 5:00 PM EST November 10, 2025. Applications will be reviewed on ongoing basis. We thank all applicants for their interest, however, only those selected for an interview will be contacted. Please note that AI is used in some components of the recruitment process. 

      It is our individual and collective responsibility to ensure all children are protected from deliberate or unintentional acts that lead to the risk of, or actual, harm caused by our employees. Each employee shall be aware that there may be additional vulnerabilities facing children associated with their age, socio-economic background, disability, gender, racial heritage, religious belief, identity, sexual orientation or identity, and is committed to ensuring this does not form barriers to effective safeguarding. 

      Each employee is committed to fostering and sustaining a safe environment through proactive, accessible, and effective approaches that seek to prevent and respond to any harm to the children including but not limited to sexual exploitation and abuse. SCC and all its employees will take all reasonable steps to make itself safe, both as an organisation and in the conduct of all aspects of its day-to-day operations of emergency, humanitarian, developmental, policy, campaigning and administrative work. 

      SCC support and acts in compliance with the Human Rights Code. SCC is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (‘AODA’). Providing an accessible and barrier-free environment is a shared effort, and as an organization, SCC is committed to working with the necessary parties to make accessibility for all a reality. If you require an accommodation during any stage of the recruitment or employment process, please notify People & Culture at peopleandculture@savethechildren.ca 

       Please Note: This job opportunity is to fill an existing vacancy. 

       Please note that AI may be used to support certain parts of the recruitment process (e.g., application screening); however, all final hiring decisions are made by our hiring team.