The Southeast Volunteer Manager is a non-supervisory, independent contributor role collaborating closely with the regional staff organizers/trainers, and event support staff. Under the leadership of the Field Director and the Sr. Adviser for Volunteer Management, the Volunteer Manager ensures that volunteer chapter members in the SE region are provided appropriate direction, ongoing support and guidance, and consulted as needed. The Volunteer Manager is essential to the care and support of volunteers, ensuring that information is provided as necessary, problems and questions addressed, and needs identified. The Volunteer Manager serves as an essential role in retaining volunteers and moving them up the engagement pathway, ultimately contributing to the Mission & Mobilization strategy of building and expanding a robust chapter infrastructure with a mobilized constituency in support of CRS issue-based campaigns with a primary focus on advocacy and fundraising. The Field Director and Sr. Adviser together have explicit joint responsibility for the field organizer/trainer's performance planning and reviews
Roles and Key Responsibilities
* Works collaboratively with the chapter leaders and organizers to match volunteers with opportunities within chapters that suit the volunteers' skill sets and serves the CRS strategy
* Ensures that volunteers feel comfortable with their duties and fully understand their responsibilities.
* Serves as the main point of contact for volunteers and maintains regular communications with volunteers
* Plans acknowledgement and thank you events for volunteers in close coordination with the event support staff in close coordination with the Sr. Adviser for Volunteer Management
* Assists with new volunteer recruitment through communications with existing volunteers
* Works closely with other Field Volunteer Managers to assess campaign content and action materials and provide feedback for improvement and adjustments to HQ staff.
* Collects and provides feedback from volunteers to Campaign Action and Content team as it relates to overall volunteer communications materials, training modules and general campaign materials and actions
* Manage the dissemination of volunteer communications materials, including welcome packets, FAQs, and other resources provided by Campaign Content/Action Team
* Bachelor's degree in social justice, social work/advocacy, non-profit management, business, pastoral ministry, or related fields.
* Three (3) years' work experience managing volunteers.
(1) Bilingual (English/Spanish) required
(2) In-depth knowledge of Catholic social teaching and its practical application, contemporary Catholic Church issues and trends; knowledge of the structure of the Catholic Church in the U.S. and demonstrated ability to work within its culture
(3)Demonstrated ability to work with clergy, religious and lay leadership within the Catholic Church, as well as leadership in other Catholic institutions, organizations and agencies
(4)Ability to travel in the US and overseas, required
(a)Ability to handle multiple priorities in a fast-paced environment
(b)Superior interpersonal, communications, and organizational skills
(c)Demonstrated creativity and innovation
(d)Strong project management skills
(e)Flexibility with work hours as needed
*Our Catholic identity is at the heart of our mission and operations. Catholic Relief Services carries out the commitment of the Bishops of the United States to assist the poor and vulnerable overseas. We welcome as a part of our staff people of all faiths and secular traditions who share our values and our commitment to serving those in need. CRS' processes and policies reflect our commitment to protecting children and vulnerable adults from abuse and exploitation.
NOTE: All interested applicants must be authorized to work in the U.S. at the time of application.
Disclaimer: This job description is not an exhaustive list of the skill, effort, duties, and responsibilities associated with the position.
CRS' talent acquisition procedures reflect our commitment to protecting children and vulnerable adults from abuse and exploitation.
CRS is an Equal Opportunity Employer .
Catholic Relief Services carries out the commitment of the Bishops of the United States to assist the poor and vulnerable overseas. Our Catholic identity is at the heart of our mission and operations. We welcome as a part of our staff and as partners people of all faiths and secular traditions who share our values and our commitment to serving those in need.
City: Southeast US