UNSSC Request for Proposals: High-level Instructional Designers for creative Web-Based E-learning solutions

  • Added Date: Wednesday, 06 February 2019
  • Deadline Date: Friday, 15 March 2019

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Subject: High-level Instructional Designers for creative Web-Based E-learning solutions

  1. The United Nations System Staff College (UNSSC) hereby solicits your proposals for the above subject, in accordance with this document and annexes attached hereto. Offers must be received by the UNSSC no later than 15 March 2019.

  2. This request for proposals (RFP) consists of this document and the following annexes:

Annex A: Terms of Reference

Annex B: Terms and Conditions to Submit a Proposal

Annex C: Evaluation Criteria

  1. Your proposal must include information in sufficient scope and detail to allow the Staff College to consider whether the proposer has the necessary capability, experience, knowledge, expertise and the required capacity to perform the work specified satisfactorily.

  2. The UNSSC reserves the right to request from vendors additional information regarding their commercial activities, history and resources.

  3. Your technical and financial proposal must be submitted via email to procurement@unssc.org

  4. Please note that the Staff College has VAT exemption status and can provide documentation for same. Hence, your pricing should take this status into account and be presented net of VAT.

ANNEX A –Terms of Reference

I. Background

The United Nations System Staff College was created by the General Assembly to serve as a distinct, system-wide knowledge-management and learning institution. The goal of the Staff College is to provide strategic leadership, strengthen interagency collaboration, increase operational effectiveness, encourage cooperation with stakeholders, and develop a more cohesive management culture within the UN System.

In particular, the Staff College is mandated to focus on sustainable development, peace and security, and the internal management of the UN System. The Staff College aims to tackle global challenges at their root by strengthening the institutional and management capacities of the UN System.

II. UNSSC Distance and E-Learning Services

Over the past few years, learning and training have been affected by rapid developments in the use of Information and Communication Technology (ICT). In light of this, the UNSSC is working to increase its programmes’ outreach and impact to:

  • meet the greater diversity of learner needs within the UN;
  • increase flexibility of learning provision;
  • enhance the capacity for integrating study with work and leisure through work-based and home-based learning;
  • develop approaches to promote knowledge sharing.

The UNSSC has decided to invest more resources in the development of a number of cutting-edge e-learning products which allow better access to knowledge at a system-wide level. In this regard a MOODLE-based as well as CLANED-based Learning Management System (LMS), has been set up in addition to the current e-learning toolkits available on UNSSC website. Besides, UNSSC is also working with different UN agencies in a number of thematic areas to produce e-learning materials that can be used as stand-alone on CD/DVDs as well as online delivery for use in blended learning approaches.

The Staff College’s e-learning content is produced in compliance with industry standards to ensure courses can be easily imported into the requesting organization’s Learning Management System (LMS).

The Learning Management System

The UNSSC uses the Learning Management System (LMS) to deliver and manage its online instructor-led and self-paced learning courses. The LMS offers its users: registration for courses, access to course content, assistance in developing learning plans, progress reporting, and management of certification processes.

UNSSC Formats for Course Material

Given the technical challenges of a global deployment, UNSSC desires the ability to deploy the learning product in multiple deployment formats ranging from LMS, web, LAN/WAN, pod cast, hand held devices, stand-alone CD formats and printed learning guide versions.

Flash-based presentations, self-paced modules and activities should be SCORM 1.2 and HTML5 compliant. They will contain interaction. Flash-based modules should be playable with the Adobe Flash Player version 10 or later. Developer source files should be provided to UNSSC at the completion of project.

To ensure accessibility support software and usability on mobile devices currently not supporting Flash-based presentations, the above indicated outputs are to be presented in the equivalent HTML5 format, together with the associated web-based authoring tool with HTML5 export capabilities and publish option.

III. Deliverables

The Instructional Design Consultant will be responsible for the development of scripts and storyboards, and where necessary author in Articulate 360 tools, Articulate RISE and Articulate STORYLINE, from content provided by UNSSC, using adult learning principles and instructional design methodology to ensure high retention of the content taught. These include but are not limited to:

  1. Analyze content provided by UNSSC for the creation of self-paced learning modules that will integrate the use of appropriate media (graphics, text, animation/screen development, gamification, and audio) to optimize learning.

  2. Re-write content into clear and understandable scripts that work smoothly into the elearning design:

a. State learning objectives that use active behavioral verbs, based on bloom taxonomy of educational objectives, for the learner

b. Identify the key ideas, what the ideas include and discuss with UNSSC staff where ideas require additional explanation, examples, scenarios, etc

c. Identify crucial content for each idea and use minimum content necessary to help learner learn the idea/concept

d. Cut unnecessary detail and keep the pacing brisk. Make basic information optional.

e. Pay attention to and avoid confusing words/concepts and simplify it as much as possible

f. Provide introductory statements, transitional statements, and summary statements as needed to ensure a coherent flow across pages

g. Use active voice, second person (you), present tense, and conversational tone when appropriate in script writing.

h. Keep language simple, concise and consistent

i. Check for and avoid references that learners with English as a second language would have difficulty in understanding

  1. Develop storyboards for the instructional content that external vendor can author/program into self-paced eLearning courses using Articulate Rise (and where required Articulate Storyline) as an authoring tool. These may include wireframes with notes to developer on how to treat specific element and interaction.

a. Utilize a broad range of interactive, creative and intuitive instructional methods as appropriate including but not limited to simulations, gamification, interactive activities, quizzes and assessments

b. Use challenging interactions that involve the learner intellectually

c. Break information into small chunks with one main idea per chunk.

d. Use an appropriate sequence to make new information easier to understand.

e. Provide verbatim audio script text on the page, where audio is used

f. Provide learners with information in the fewest steps and shortest time possible

g. Use graphic illustrations, where possible, to teach complex concepts

h. Use royalty-free graphics and photographs and/or source images on UN Multimedia website to add visual interest, or identify appropriate key images from www.shutterstock.com

  1. Develop module-level assessments that test every terminal learning objective.

  2. Edit videos of experts’ interviews, create video trailers, as well as edit photos, create graphics.

  3. Source or create images and infographics to promote the learning course on different social media channels;

  4. Source or create designs for posters and case study cover related to the course

  5. Meet with UNSSC Project team to clarify objectives and finalize deliverables and work plan for overall project.

  6. Meet with respective UNSSC staff to review specific course content, objectives, work plan and timeline.

  7. Obtain feedback and clearance, and integrate feedback into scripts and storyboards.

  8. Collaborate with UNSSC and development vendor at the authoring stage to ensure development vendor understand the storyboards and testing of the Alpha and Beta versions.


Note: Articulate Rise will be used to author the storyboards into self-paced elearning.

IV. Future assignments

UNSSC is issuing this call for proposal to update our roster of qualified instructional designers.

Selected and rostered candidates will be contacted if a need arises for future projects.

Final selection will then be based on availability of the vendor in the expected timeframe and project-specific quotation.

Project specific input and source material will be provided to selected vendors in the roster to be able to prepare specific quotes.

Immediately after selection of a service provider, an online meeting(s) through Skype shall be organized between the instructional design vendor and UNSSC staff to clarify the expectations, scope, timelines and concrete deliverables of each project.

ANNEX B – Terms and conditions to submit a proposal

Submission of Proposal

Proposals must be submitted in English and shall be expressed in the form described in the table below:


For individual applicants

Please *provide a comprehensive CV or a P11 form (UN CV form) clearly identifying the experiences that demonstrate expertise in instructional design.*

For companies

*Please provide company profile clearly identifying the experiences that demonstrate expertise in instructional design.*

*Please introduce your development team members, including CVs,*


Please provide links to at least 3 learning products which can demonstrate your ability in performing the required services.

The examples should:

  • show ability to use newest technologies and/or gamification;
  • show how learning objectives have been translated in performance objectives with indication of assessment and practice.
  • demonstrate creative learning solutions that are user-friendly and applicable to various devices;
  • give an overview over different graphic design approaches used (classic style photographs, comics, films etc.); and
  • show ability to interact with content and engage with users.

  • Please provide related references in support of the quality of your work (max. 5)


*Please provide a fee per hour (in USD).*

Please note that this should be a cost estimate. If included in the roster, such cost estimate could be negotiated and adjusted based on the requirements of the specific project

Proposers must provide all information required under this RFP and clearly and concisely respond to all points set out in this RFP. Any proposal which does not fully and comprehensively address this RFP may be rejected. However, unnecessarily elaborate brochures and other presentations beyond those sufficient to present complete and effective proposals, are not encouraged.

Following submission of the proposals and final evaluation, the Staff College will have the right to retain unsuccessful proposals. It is the proposer's responsibility to identify any information of a confidential or proprietary nature contained in its proposal, so that it may be handled accordingly.

No Commitment

This RFP does not commit the UNSSC to consider any proposal, to award a contract or to pay any costs incurred in the preparation or submission of proposals, or any costs incurred in making necessary studies for the preparation thereof, or to procure or contract for services or goods.
The UNSSC reserves the right to reject any or all proposals received in response to this RFP and to negotiate with any of the proposers or other firms in any manner deemed to be in the best interest of the Organization.

This RFP contains no contractual proposal or offer of any kind; any proposal submitted will be regarded as an offer by the proposer and not as an acceptance by the proposer of any proposal or offer by the UNSSC. No contractual relationship will exist except pursuant to a written contract document signed by the authorized official of the Staff College and by an authorized officer of the successful proposer(s).

Criteria for Evaluation

All proposals will be evaluated in accordance with the provisions of the UN Financial Regulations and Rules and established procedures of the UNSSC, and the evaluation criteria specified in Annex C.

Payment Terms

The UN Financial Regulations and Rules preclude advance payments or payment by letters of credit. Such provisions in a proposal will be prejudicial to its evaluation by the UNSSC. The normal terms of payment by the UNSSC are 30 (thirty) days (or similarly discounted payment terms if offered by proposers) upon satisfactory delivery of goods or performance of services, acceptance thereof by the UNSSC and certification by the UNSSC of the contractor’s invoice. Proposers must therefore clearly specify in their proposals the payment terms being offered.

Validity of Proposals

All Proposals shall remain valid and open for acceptance for a period of 1 year from the designated closing date indicated for receipt of proposals in this RFP. Proposers must confirm in their proposal that it will remain valid for this period. Once a proposal has been accepted during this period, the prices quoted in the proposal must remain unchanged for the entire period of the resulting contract unless otherwise specified in this RFP or unless the UNSSC agrees otherwise in writing.

Rejection of Proposals

The UNSSC reserves the right to reject any proposals that, inter alia:

i. are received after the deadline stipulated in the RFP;

ii. are not properly marked or addressed as required in the RFP;

iii. are unsolicited;

iv. contain an alternate proposal; or

vii. are not otherwise in compliance with the RFP.

Ethical Standards

All UN vendors shall adhere to the highest ethical standards, both during the procurement process and throughout the performance of a contract.


The UNSSC shall be entitled to all property rights, including but not limited to patents, copyrights and trademarks, with regard to material which bears a direct relation to, or is made in consequence of, the services provided to the Organization by the vendor.

At the request of the United Nations, the vendor shall assist in securing such property rights and transferring them to the Organization in compliance with the requirements of the applicable law.

By submitting an offer to this request of proposal the vendor accepts the copyright conditions set in the paragraph above.

ANNEX C - Evaluation Criteria

In the selection process, the UNSSC will consider the most suitable candidates based on the following evaluation criteria:


Excellent speaking and writing skills in English


(max 100 points)

Level of creativity in gamification, interaction with content and engagement of the user (min 20 points max 40 points)

Diversity and quality of graphic design and use of appropriate visuals (graphics, photos, videos, animations, etc.) (min 15 max 30 points)

Previous experience in instructional design and quality of references presented (min 15 points max 30 points)


For the purpose of the inclusion in the roster, UNSSC will considered technical proposals only.

Financial proposals will be taken into consideration at the time of each specific contractual engagement.

This vacancy is archived.

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