This is a 4-8 week assignment
About Mercy Corps
Mercy Corps is a leading global organization powered by the belief that a better world is possible. In disaster, in hardship, in more than 40 countries around the world, we partner to put bold solutions into action — helping people triumph over adversity and build stronger communities from within.
Now, and for the future.
Program / Department Summary
Venezuela's humanitarian situation has been deteriorating for the last 12 months due to a worsening political and socio economic crisis that has triggered a massive displacement of Venezuelans across the Americas and into Europe. Mercy Corps is assessing the possibility of responding to this humanitarian crisis within the country and in close coordination with the ongoing regional responses. This position is preferably for an internal or former MC employee with strong management experience in program and country start-up that can effectively contributes to an 'all-agency' response keeping individuals and departments involved.
General Position Summary
The Team Leader (TL) is in charge of all operations inside Venezuela, including leading the assessment to draw likely scenarios that will inform internal decision making processes regarding the agency's engagement in response to the country's humanitarian and political crisis. The TL represents the agency in front of donors, civil society partners and government authorities to understand their own plans and capacities and feeds this information into HQ and supports the regional and operations teams to draw up program and operational options. In collaboration with regional teams, the TL effectively designs an overall agency strategy with inclusion of program options while assessing and mitigating associated risks. The Team Leader keeps clear communication within the agency ensuring that different HQ and regional teams are aware of the operations in country. He/she directly manages day-to-day activities of the in-country team members. The ideal candidate is very well versed with Mercy Corps policies, procedures and intra-departmental dynamics, ensuring the right level of communications among key stakeholders involved.
Essential Job Responsibilities
- Overall responsible for management of the agency's work inside Venezuela which includes operations, legal representation and prospective programming.
- Represents the agency in front of donors, available coordination mechanisms and government authorities, helping Mercy Corps to understand their capacities and future plans and guide the agency to decide whether longer term involvement is feasible.
- Leads the design of an agency strategy including different management and response scenarios which includes program options, opportunities for legalizing Mercy Corps' presence in the country and acting as the go-to person for troubleshooting.
Ensure that team operations take place in a secure and safe environment, which will require excellent understanding of security situation.**Team Management**
Develop the capacity of the team, deepen understanding of their roles and assist with career development.
Assist team members with information, tools and resources to improve performance & reach objectives.
Promote accountability, communicate expectations and provide constructive feedback informally and formally via regular one on ones and performance reviews.
Create and sustain a work environment of mutual respect where team members strive to achieve excellence.
Hire, orient and lead team members as necessary.**Program Assessments**
Leads program assessments in the context of large migratory movements and displacement, which could include assessing needs related to cash, food security, protection, access to information and technology.
Jointly with program options, designs technical feasibility and avenues for implementation either through teaming agreements with INGOs or local partnerships with local NGOs/foundations.
Leads on the information collection to design concept notes, proposal development, design of technical notes and collecting of information for institutional and private donors.
Actively contributes with the Colombian and regional office to design of any response activities outside Venezuela that may include Colombia, Ecuador or Brazil.
Contributes to the political and humanitarian situation analysis of the country that decides the overall agency footprint.**Operations**
Works jointly with teams to assess feasibility and operational scenarios to start up our work in Venezuela and ensure that all financial, registration and compliance policies are duly observed.
Reaches out to government counterparts to seek advice on effectively pursue registration in the country.
Leads and designs security planning, assessments and drafting of security SoPs to mitigate risks for Mercy Corps team members and operational procedures to help them adapt to the fluid and fragile political context in Venezuela.
Identifies local partner relationships, including assessing partners' capacities and ensuring that Mercy Corps' compliance processes and policies are followed.**Organizational Learning**
As part of our commitment to organizational learning and in support of our understanding that learning organizations are more effective, efficient and relevant to the communities they serve, we expect all team members to commit 5% of their time to learning activities that benefit Mercy Corps as well as themselves.**Accountability to Beneficiaries**
Mercy Corps team members are expected to support all efforts toward accountability, specifically to our beneficiaries and to international standards guiding international relief and development work, while actively engaging beneficiary communities as equal partners in the design, monitoring and evaluation of our field projects.**Supervisory Responsibility:**
Program Operations Manager, Security officer and any other in country team member and/or consultant.
Reports Directly To: Regional Director
Works Directly With: HLR Team Leader, Communications, Finance and Compliance, People Team, Regional Leadership, Resource Development, Global Supply and Logistics.
Knowledge and Experience:
- BA/BS or equivalent in international studies, economics or other relevant field; MA/S preferred.
- 5 to 7 years of relief and development program management experience, in emergency program management ideal with country and program start up experience.
- Previous demonstrated experience or training in cash or voucher programming, preferred.
- Demonstrated flexibility and creativity in planning and problem solving.
- Proven ability to learn quickly, lead a program to achieve stated results and objectives.
- Ability to effectively represent Mercy Corps and its interests to key stakeholders.
- Experience working with local authorities, national and international NGOs preferred.
- Effective verbal and written communication, multi-tasking, organizational and prioritization skills.
- Knowledge of Sphere standards and other training in humanitarian response preferred.
- Fluent English and Spanish Required.**Success Factors**
The successful Team Leader, Venezuela Response will have an outstanding ability to develop, implement and manage programs within the current and future program structure of Mercy Corps. S/he will possess a high level of adaptability and be able to adjust to the constantly changing working environment. Prioritizing, problem solving, ability to seize opportunities, attention to detail and strategic vision are essential. The most successful Mercy Corps staff members have a strong commitment to teamwork and accountability, thrive in evolving and changing environments and make effective written and verbal communication a priority in all situations.
Living Conditions / Environmental Conditions
The position will likely be based in Caracas, Venezuela with with travel to in country locations.
Mercy Corps team members represent the agency both during and outside work hours when deployed in a field posting or on a visit/TDY to a field posting. Team members are expected to conduct themselves in a professional manner and respect local laws, customs and MC's policies, procedures, and values at all times and in all in-country venues.
Fostering a diverse and open workplace is an important part of Mercy Corps' vision. Mercy Corps is an Equal Opportunity Employer regardless of background. We are committed to creating an inclusive environment.