Support Services Manager - Baghdad

  • Added Date: Friday, 11 January 2019
  • Deadline Date: Wednesday, 23 January 2019

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Outraged by the injustice faced by people with disabilities and vulnerable populations, we aspire to a world of solidarity and inclusion, enriched by our differences, where everyone can live in dignity.
Handicap International is changing his name and becomes « Humanity & Inclusion ». HI, Humanity & Inclusion is an independent and impartial aid and development organisation with no religious or political affiliations operating in situations of poverty and exclusion, conflict and disaster. We work alongside people with disabilities and vulnerable people to help meet their essential needs, improve their living conditions and promote respect for their dignity and fundamental rights.
Since the organisation was first founded in 1982, we have set up development programmes in more than 55 countries and responded to many emergencies. Today we have a budget of around 150 million euros, with 3500 employees worldwide.
For further information about the association:


The 2018 Humanitarian Response Plan (HRP) estimates 8.7 million people in need of humanitarian assistance in 2018 across Iraq, including 1.5 million IDPs, 2.5 million refugees mainly from Syria and 0.3 secondarily displaced people. Health is the first sector of concern followed by WASH and Protection.

With the end of intense military operations and the territorial defeat of ISIL, the humanitarian response in Iraq is shifting from emergency to early recovery. The widespread presence of explosive hazards in areas previously under ISIL control poses real threats and challenges for the returnee and vulnerable population. Returns to contaminated areas have resulted in severe injuries and deaths and many families have ended up in secondary displacement as they cannot return to their homes.

Iraq’s healthcare system has been severely affected by the recent conflict, with many damaged facilities, stolen equipment, and staff members in displacement. Population and in camp setting and in return areas face limited access to health services.

Handicap International (HI) started its activities in Iraq in 1991. HI’s strategy in Iraq for 2018 includes 3 main components:

  • Long-development projects: support to civil society, access to services, awareness campaigns, community-based rehabilitation
  • Emergency and recovery response for Internally Displaced Persons and vulnerable host communities (provision of physical rehabilitation and psychosocial support services, support to local structures, inclusion, protection assessments,).
  • Mine Action: risk education, victim assistance, survey and clearance of contaminated areas.

The current operations are implemented through direct intervention and through local partners in the Kurdistan region (development projects), in the disputed territories of Iraq (emergency and mine action projects) and in Central Iraq through partners.


Under the direct supervision of the Field Coordinator, you will be responsible for:

- Ensuring that local legislation is respected and that a legal framework is implemented
 -Ensuring the respect of HI and donor Administrative and Logistics guidelines (cash management, fund use and follow up, recruitment process, management of purchase, stock, supply, equipment, vehicle etc.)
 -Negotiating and liaising with local and administrative authorities as well as with local suppliers
 -Maintaining and developing the administrative and logistic organization and operating framework: administrative management, management of contracts, etc.
 -Administrative, financial and logistic reporting to the coordination team on monthly basis
- Ensuring proper management of human resources: HR policy, recruitment, administrative management of staff, training management, capacity building of the national support services team
- Follow, monitor and update the financial tools of HI, train the SS team on the use of tools and management
- Supervising the administrative and logistic staff


The expatriate will be based in Baghdad, with travel to Erbil and governorates of intervention, including South Diyala, and Anbar. Accommodation in Baghdad will be in a shared office with other expatriate colleagues, guesthouse and office has been separated recently, with around 6 expatriates expected to be permanently based in Baghdad in beginning of 2019.


- At least 3 years’ experience in Human Resource and Finance management preferably
- Previous experience in Logistics, procurement and Security management in complex context
- Experience in the Middle East is a strong asset

- English mandatory
 -Knowledge of Arabic and/or Kurdish (Sorani) would be an asset
 -Fostering teamwork
 -Empowering, coaching and developing others
 -Excellent communication skills (oral and written)
- Analytical thinking
 -Integrity and accountability
 -Planning/Organizational skills
 -Self confidence
 -Initiative
 -Adaptability
 -Results oriented

Personal qualities:
 -Strong interpersonal and multicultural skills
 -High level of autonomy and initiative
- Ability to work under high pressure
- Sense of humour


• Length of the contract: 6 months
• Salary from 2250 € (gross) / month regarding the experience of the candidate
• Per-diem: 501€/month net
• Hardship allowance: 500€/month net
• Insurances: medical health coverage, retirement planning, repatriation
• Paid holiday: 25 days per year
• R&R: 5 days every 3 months
• Accommodation: collective housing fully covered by Humanity & Inclusion

This vacancy is archived.

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